Dec 2, 2021 09:06:13 PM by Sandeep S
Hi,
I have been trying to buy connects and have tried different payment methods but seems nothing is working.
I don't see a way to directly connect with the support team.
Please help..!
Solved! Go to Solution.
Dec 2, 2021 10:30:49 PM Edited Jul 2, 2024 06:03:50 AM by Luiggi R
Hi Sandeep,
Thank you for your message. I am sorry to hear about the trouble while purchasing Connects. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the 'Chat with Upwork' button on the Contact Support page.
Update:
Hi all,
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you
Pradeep
Jan 14, 2024 11:00:53 AM by Annie Jane B
Hi Miguel,
Could you please retry after clearing your browser cache and cookies? If the issue persists, please let us know.
Jan 14, 2024 09:48:54 PM by Miguel V
hi. yes.. i already cleared my cache and cookies, but the result is still the same.
can you help me please? thanks.
Jan 14, 2024 11:55:54 PM by Pradeep H
Hi Miguel,
This looks like a temporary technical glitch. Could you please try using a different browser and let us know if that helps?
- Pradeep
Jan 15, 2024 07:36:44 AM by Miguel V
I already did.. i also used the app and mobile browser but the result is the same..
Jan 15, 2024 10:32:38 AM Edited Jan 15, 2024 10:38:31 AM by Annie Jane B
Hi Miguel,
I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.
Jan 15, 2024 07:39:58 AM Edited Jan 15, 2024 07:40:26 AM by Miguel V
is there any way I can contact Upwork directly to solve this situation?.. I expect this is the problem with Upwork itself.. even my Paypal acct, it says that it is not verified. I using it for years and there are 2 bank accounts connected to it with one card...
Jan 17, 2024 07:18:52 AM by Kainat K
Hi,
when i upgrade my basic plan to freelancer plus then all of suden some of my services are tempory on hold, I do not have my own credit card. I use my brother to buy connects. How can i resolve this issue. Kindly help me.
Thanks
Jan 17, 2024 08:50:54 AM by Miguel V
Hi. if I can't use my card,
can I use my PayPal account instead? my PayPal account accepted the card but not here in Upwork.
I have been using my PayPal account for years already but they say that it is "NOT VERIFIED"...
How it is not verified? Why?
Jan 17, 2024 11:04:46 AM Edited Jan 17, 2024 11:05:03 AM by Arjay M
Hi Miguel,
In order to use PayPal as your billing method, you must have a verified, active PayPal account in good standing. To learn more about verifying and linking your PayPal account, go here.
You can also learn more about verified PayPal accounts here. If you're having trouble activating or verifying your PayPal account, please contact PayPal for help. Thank you for reaching out!
Jan 18, 2024 11:38:15 AM by Nosherwan H
Hi there,
Jan 18, 2024 03:22:39 PM by Arjay M
Hi Nosherwan,
We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you with further assistance.
Jan 20, 2024 11:55:20 PM by Muhammad Abdullah A
I am not being allowed to use my card *master card
whereas, I used it earlier to buy connects and now it says that "We are unable to authorize your card. Please add another billing method or contact your issuing bank."
Jan 21, 2024 01:29:43 AM by Annie Jane B
Hi Muhammad,
I'm sorry to hear that you've had trouble purchasing Connects. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Could you please contact your card-issuing bank for more information about the specific charge decline? Once you've confirmed that everything is okay on their end, please retry the transaction again.
Jan 23, 2024 05:17:16 AM by Abigail O
I try buying Connec with my naira naira MasterCard, but charges failed. So I deleted the card to add another one and found out I can no longer add any naira mastercard to my billing method. Is there any problem with master card acceptance?
Jan 23, 2024 06:43:28 AM by Luiggi R
Hi Abigail,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Jan 24, 2024 11:26:51 PM by Muhammad Abdullah A
I am still facing the same issue. I have tried removing my card and then reattaching it. But now it says that the account is being reviewed and it has to be verified in 2-3 business days and the status as of now is inactive. How come Upwork verified this account/ card earlier and allowed me to make the payment and now this is going on? I am attaching my card and I want to purchase something off your website, why so much hassle?
Please attend to this matter and allow me to work here
Jan 25, 2024 03:12:44 AM by Pradeep H
Hi Muhammad,
We regret the inconvenience caused by the verification initiated on your Upwork account. This was triggered by a possible discrepancy on your account. Please follow the instructions in the email we sent to your registered address to fix this problem. We thank you for your cooperation and patience as we work on this.
- Pradeep
Jan 27, 2024 06:37:11 AM by Luiggi R
Hi Muhammad,
I checked and it appears that the verification has been completed; you should no longer see this error. If the issue persists, please try clearing your browser cache and cookies. Don't hesitate to let us know if you need further assistance.
Jan 26, 2024 07:05:13 AM by Victoria C
Hello Upwork Team.
I'm having trouble buying new Connects with Paypal balance. When I'm ready for check-out, I select Paypal as my paying method, but Upwork asks me to add a credit/debit card for my payment. I don't have cards associated with Paypal, and even if I did, I want to pay with my Paypal funds. I have read some Community members that have had the same problem before, so if I'm not mistaken, Paypal balance should be the first paying method to appear, but that's not happening in my case. I have funds in my balance, so that's not the problem.
I'd appreciate a quick response, since I'm currently looking for work and I don't have enough Connects to submit proposals.
Thank you!
Jan 26, 2024 09:27:01 AM by Arjay M
Hi Victoria,
Jan 29, 2024 12:23:06 AM Edited Jan 29, 2024 02:01:33 AM by Pradeep H
Dear Upwork Community,
I wish to buy Connects with Paypal;but send me error
i send picture
nobody cant help me
please help me how i can pay connects with paypal
thanks .
regards,
Negar
**Edited for Community Guidelines**
Jan 29, 2024 02:05:36 AM by Pradeep H
Hi Negar,
I am sorry to hear about the trouble while purchasing Connect. It seems that your PayPal account has some problems. We kindly request you reach out to PayPal support for assistance. Feel free to try again after the issue is resolved or try using another billing method to complete your purchase.
- Pradeep
Jan 29, 2024 02:35:48 AM by Negar R
thanks pradeep
can i buy conect with another personal paypal accounts?
Jan 29, 2024 04:43:44 AM by Nikola S
Hi Negar,
To use PayPal, you must make sure that your verified name on Upwork matches the name on your PayPal account. However, you are allowed to use another user’s card as a Billing method (paying for membership fee, Connects, or contracts) provided you are authorized to do so. If any issue arises, the team will reach out to you. You can find more information on available billing methods in this help article.
Jan 30, 2024 04:24:31 AM Edited Jan 30, 2024 05:52:53 AM by Luiggi R
Hi,
Today I bought 100 Upwork Connects for $15.00 but charged twice as $30.00 were deducted from my account under two different invoice numbers 6617613 and 6617638 but my connects balance only shows 100 connects. Invoice 6617638 is the correct one and can be seen in my transtion history while 6617613 is the one which is charged incorrectly. Please review my transactions for today January 30, 2024 and refund the extra $15.00 in my account. I have attached the Connects and Transaction history as well.
Thanks
Armoghan
**Edited for Community Guidelines**
Jan 30, 2024 05:52:40 AM by Luiggi R
Hi Armoghan,
I see that you've recently raised a support ticket regarding your concern. As soon as the next available agent gets your ticket in their queue, they'll contact you to assist you further.
Jan 30, 2024 01:30:21 PM by Danish N
Hello Team,
I do have enough amount for withdrwail in my account and I am tryign to buy Plus membership plan but when I am trying to purchase I am getting a messge that "Your payment could not be processed. Please choose an alternate payment method or retry again later."
I was having around $17+ in my account but stil I am getting this message.
Thanks you.
Jan 30, 2024 04:53:02 PM by Arjay M
Hi Danish,
I've checked your account and it appears that you haven't added a primary billing method yet. Please remember that if you have a balance available from your Upwork earnings, you can use it to pay for your membership as long as you also have a primary billing method on file. If your balance is not enough to cover the cost, we’ll charge your primary billing method. If you remove your billing method, your membership plan will be canceled (you can always re-add it).
Feel free to visit this help article for acceptable billing methods that you can use in upgrading your membership plan or purchasing Connects.
Jan 31, 2024 10:48:16 AM by Natalia F
Hi all,
I have been trying to buy connects for a long time on different ocasions however Upwork always give me an error message.
I've tried with different cards, with different paypal accounts, and on different browsers and it is still not possible.
I get the message saying the billing address is not correct or that paypal is not verified, which none are true.
I cannot find any way to contact Upwork to figure this out so I'm trying through here. I have really tried so many times it is exhausting, can someone please point me towards the right direction to get this fixed?
Thanks
Jan 31, 2024 11:39:17 AM by Arjay M
Hi Natalia,
In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Could you please contact your card-issuing bank for more information about the specific charge decline? Once you've confirmed that everything is okay on their end, please retry the transaction again.
Also, In order to use PayPal as your billing method, you must have a verified, active PayPal account in good standing. To learn more about verifying and linking your PayPal account, go here.
You can also learn more about verified PayPal accounts here. If you're having trouble activating or verifying your PayPal account, please contact PayPal for help. Thank you for reaching out!
Feb 3, 2024 09:16:24 AM by Chronicle B
I tried to attach to my debitcard in payment method but its showing unable to authorize your card.
How can I resolve this issue?
Feb 3, 2024 10:02:18 AM by Luiggi R
Hi Chronicle,
I'm sorry to hear that you're having trouble adding your billing method. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Could you please contact your card-issuing bank for more information about the specific charge decline? Once you've confirmed that everything is okay on their end, please retry the transaction again.
Feb 3, 2024 02:33:48 PM by Usama Y
Hi. I am getting an error on the page where you purchase connects. A screenshot of the error is attached. I have tried a few times but getting the same error.
Would appreciate support regarding this issue.
Thanks,
Best,
Usama
Feb 4, 2024 08:39:53 AM by Chennuri R
I was trying to bus connects but continuously sending mail from by bank side as system failure... How to overcome this
Feb 4, 2024 09:36:55 AM Edited Feb 4, 2024 09:37:07 AM by Luiggi R
Hi Chennuri,
I'm sorry to hear that you're having trouble using your billing method to buy Connects. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Could you please contact your card-issuing bank for more information about the specific charge decline? Once you've confirmed that everything is okay on their end, please retry the transaction again.