Failed to load contract

[dex_7]

Hi support!

I cannot view the contract and proceed with work/get paid.

I have tried cleaning the cache memory, using a different browser and wait for few days if it was an website/server issue, but the problem keeps repeating.

Looking forward for a solution.

Kind regards!

Dex

[williamtcooper]

Dex,

I have had that say error a few times this week and fixed it by rebooting my computer. Have a great day!

[dex_7]

Thanks, but I tried that too! doesnt work..
Also I have asked the client, same on his side, can't open the contract...

[williamtcooper]

Can the client just send a new Contract?

[dex_7]

Maybe I should do that, but I don't wnat to have an open contracnt in the "In progress" tab

[williamtcooper]

Start a new Contract with the client so you don't miss out and if you can't close this old Contract by mid-week, contact and ask Support to close for you.

[PradeepH]

Hi Dex,

Thank you for your message. I am sorry to hear about the issue loading the contract page. Could you please share the contract ID for the job you are referring to? 

Thank you,

Pradeep

[dex_7]

Hi Pradeep,

https://www.upwork.com/nx/wm/workroom/32595594/overview
Trace ID: 7a37349559468ef3-SOF
Job title: Pinterest Pin Designer Needed (60 Images Monthly)

Is this right ?

[dex_7]

I sent you a wrong contract! It is this one:

https://www.upwork.com/nx/wm/workroom/31547905/overview 

[PradeepH]

Hi Dex,

Thank you for sharing the contract ID. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

Thank you,

Pradeep