Google Sign-in not working

[#1]

I am not able to log in into my other account cause when I go and try I receive this error message when I have already used my account and posted jobs "You have not activated the Google sign in method for this account. Please choose another sign in method for this email address."

[#2]

I am having this same issue!

[#3]

Hi Alessandro,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you.

[#4]

My work email is no longer hosted by Google so I'm unable to sign in using SSO. I had created a password to sign on before the gmail was deactivated but Upwork does not give me the option to sign in with my password --only Google SSO.

[#5]

Hi Lydia,

I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep 

[#6]

Hi NanaBella,

Thank you for sharing your concern. I have escalated your post to a support ticket to check this further. One of our agents will reach out to you on your ticket to assist further. 

[#7]

Hi all, i recently changed my email now when i try to sign in using that email it shows the above error likee google sign in not activated but i can sign in by using my previous email by entering the security question . Can someone assist me plz

[#8]

Hi!
It seems like the Google sign-in method hasn't been activated for your new email.
You can resolve this by going to your account settings, navigating to the sign-in methods, and ensuring Google is linked to your new email. If it's still linked to the old one, try removing it and re-adding it with your new email.
You might also need to check your Google account permissions.
I hope it'll help

[#9]

Thanks, i figured it out 🙂

[#10]

Hello Upwork,

I'd like to inform you that I cannot access my account through Google account. whenever I try it shows that "The email address uses Google sign-in". For this reason, I haven't been able to log in to my account for a long time and cannot apply for any work. For your information, I have attached a screenshot of the problem.

I hope soon I will hear from you.

Best regards,

Mishkatul Islam

**Edited for Community Guidelines**

[#11]

Hi Mishkatul,

Thank you for sharing your concern. I have shared your post to a support ticket to look into this further. The handling team will reach out to you on the ticket to assist you accordingly.

[#12]

I had to make this account because my main one won't work. I used to log in via username/password, but now it says it uses Google for SSO. When I try to sign in via google, it opens the pop-up, I click to confirm/continue, and then it closes the pop-up but doesn't show an error message nor logs my account in.

How can I log in to my original account? I have freelancers waiting on me and I can't send them payment. I'm not sure how else to submit a support ticket than asking here... thanks in advance for any assistance!

[#13]

Hello EA,

I am sorry to hear that you are having difficulties logging in to your account and I'll be glad to help. Could you please click on my name and send me a PM with the email address linked to the account in question? I'll be sure to check this and escalate if necessary. 

[#14]

Hi, I sent the PM but your reply was addressed to someone else for a problem that was not my issue. Not sure if the wrong ticket got closed out or mine is still in process, please advise. Thanks!!

[#15]

Hello EA,

Thank you for following up. I have received your message, and I'm sorry for the message that was sent by mistake.  I'd like to assure you that your concern has been forwarded to our assigned team and one of our agents will reach out to you soon to further assist.  You can access your ticket on this page. 

[#16]

My Upwork account has a weird glitch where I can't sign-in with my email and password or Google sign-in, the minute I enter my email and press continue to enter my password I get this message ''this email address uses Google sign-in'' and when I try to sign-in with google, I would get an error this account doesn't have google sign-in setup. I tried to clear the history and un-sync my Google account in my Google Chrome browser and sync it again, after I tried multiple times it let me in my Upwork account without asking for my password then I tried to remove the Google sign-in feature in my account settings to avoid this login error but it won't let me either. when I try to go to settings and press edit next to the password it doesn't do anything. I would appreciate it if anyone can help. Thanks

[#17]

Hello Menna,

I am sorry to learn that you are encountering an issue when trying to log in to your account. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#18]

Hi, I have the same problem. I'm sending this message from a newly created Upwork account because I can't login to my main one. The issue is that when I try logging in with my Google account, it says it doesn't have Google sign in set up. When I login with my email address it says 'this email address uses Google sign-in', so there's no way I can get logged in. Could I get some help with this please? Thanks in advance.

[#19]

Hello Jens,

I am sorry to learn about your issue when trying to log in to your account. Could you please click on my name and send me a PM with the email address linked to the account in question? I'll be sure to check it and escalate if needed.

[#20]

Hi Ivy. Thanks for the quick response. Unfortunately I don't see a button anywhere on your profile to send you a PM. Is there another way I can send you my email address?

Jens

[#21]

Hi Jens,

Could you please try sending a private message now? 

- Pradeep

[#22]

Hi Pradeep. I was able to send a private message now, thanks.

[#23]

Hi Jens,

I received your message and have escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#24]

Hello Upwork Team,

I cannot log in to my account through Google. Whenever I try it shows that "This email address uses Google sign-in". I already faced the same problem a few weeks ago, and now again the problem I am facing. I would like to know why this problem is occurring, and I want a permanent solution as well.

Best Regards,

Mishkatul Islam

Email Address Removed

[#25]

Hi Mishkatul,

Thank you for your message. I have shared your post to a support ticket to look into this for you. The handling team will reach out to you on the ticket to assist you accordingly.