HELLO SUPPORT!!!

[#1]

This is by far the worst support Ive ever dealt with. Second, what the hell? I log in for the first time in a couple months and you all are charging me an additional **Edited for Community Guidelines**? 20% isnt enough already for providing no support. You are upwork and dont have basic support?!?!?! This is insane

[#2]

Hi Steve,

Thank you for reaching out to us. I'm sorry if we weren't able to get back to you sooner. I have checked your account and I think you're referring to the Marketplace fee. The marketplace fee is 5% of all payments (for fixed-price and hourly jobs, Project Catalog projects, bonuses, and BYO contracts). For example, if your payment is $100, you’ll pay an additional $5 to Upwork. For each transaction, you’ll pay a flat 5% fee. We also offer a discounted fee of 3% for eligible clients in the U.S. who pay using their checking account (ACH).

Feel free to check this help article to be more acquainted with how the procedures work.

[#3]

I am an employer and can reach no one at Upwork for any help. I tried their Twitter even, nothing after 36 hours. I would give up, move on.