Solved: Re: How Do I Reopen Closed Account - Page 23

Andrea G · ‎05-07-2021

How to restore an account closed accidently?

Account username : **Edited for Community Guidelines**

Andrea G · ‎05-07-2021

Hi Chandrakant,

If you need help restoring your account, we’ll need to ask you to confirm some private account details in order to help you. At Upwork, protecting your privacy is our priority. With this in mind, it would be best if you reach out directly to our support team so they can assist you within a private and secure channel of communication.

How do I reach a human in customer support?

Select Get Support at the bottom of the Help Center page
Type a question or topic and select "Send." The bot will find relevant Help articles for you.
If we don't find the information you need after a few tries, you’ll see an option under the article selections to "Contact Support"
Select "Contact Support" and follow the options provided

Update:

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.

~ Goran

View solution in original post

Shawn M · ‎11-05-2022

I created an Upwork account yesterday but when I tried using my business email address, I received the “This email is already in use” error message so I used my personal address. I have never had an Upwork account so I am not sure how this is possible. I figured I would try to log in using my business email that it says is already used and I receive the “Oops! Username is incorrect” error message. I have tried changing my email address from my personal to my business and again, I get the same the “This email is already in use” error message.

Can someone please help?

Shawn

Luiggi R · ‎11-05-2022

Hi Shawn,

I'm sorry to hear you're having trouble with this. Could you please click on my name above this post and send me a private message with more information? Thank you!

~ Luiggi

ZHAOLI H · ‎11-07-2022

Hello Upwork community,

I came across a problem when trying to change my current E-mail address, since it does not work anymore. But a prompt keeps saying' This email is already in use'. So I could not get my E-mail address changed.

Could anyone please help me solve this problem?

Thanks in advance!

Nikola S · ‎11-07-2022

Hi ZHAOLI,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

~ Nikola

ZHAOLI H · ‎11-08-2022

Thank you, Nikola! solved!

Bilal A · ‎11-08-2022

Hello, Nikola

I've sent you a private message with my deleted profile details that I want to recover.
Thank you for your great efforts.

Best regards.

Bilal

Jeramie A · ‎11-08-2022

Hi,

I need help in reopening my closed account please

Arjay M · ‎11-08-2022

Hi Jeramie,

Thank you for reaching out. Could you please click on my name above this post and send me a private message with more information about the account you need assistance with? The email address would be extremely helpful. Looking forward to your response.

~ Arjay

Jeramie A · ‎11-09-2022

already sent a message

Arjay M · ‎11-10-2022

Hi Jeramie,

I did receive your message and we appreciate you sharing this information. I have escalated your concern to the appropriate team for review and one of the members will be assisting you further. You can expect an update on the email associated with the account you need assistance with once your case is fully reviewed. You can also expect an update on this page with the support ticket.

~ Arjay

Bilal A · ‎11-10-2022

Hi Arjay,
I was wondering why you didn't respond to my reply above.
Thank you.

Arjay M · ‎11-10-2022

Hi Bilal,

I'm sorry for not being able to get back to you sooner. We appreciate you sharing this information. I have also forwarded your concern to the appropriate team and one of the members will be assisting you further. You can expect an update on the email associated with the account that you wish to reinstate and you can also communicate with the team there if you have questions or need further assistance.

~ Arjay

Gloriedyl P · ‎11-09-2022

for the past couple of years, I'm not active in Upwork and just want to activate again this year and find work, however after activating my account it says the profile is no longer available and now all the reviews from my clients are gone and the status I gain before. can I still retrieved the profile that I have before including the portfolio and reviews from clients?

Annie Jane B · ‎11-09-2022

Hi Gloriedyl,

Thank you for reaching out. I checked your account and can confirm that it has been resumed. Please feel free to reach out if you need further assistance.

~ AJ

Bilal A · ‎11-09-2022

Hi Annie,
I would appreciate your help restoring my deleted profile. I've sent you a message.
Best regards.

Ashraf M · ‎11-13-2022

please can you help me ..

I closed my account by mistake how to reopen it?

Primoz P · ‎11-09-2022

I created an account quite a few years ago and in 2020 I got an email Log in to reset your profile. I ignored it, because I was working on something else and didn't need to freelance. Now after 2 years I want to start freelancing for real and I can't seem to login/signup to the account. I create another account(this one) to contact support, and I'll close it after I get the account back.

Primoz P · ‎11-14-2022

Can please someone help me?

Pradeep H · ‎11-14-2022

Hi Primoz,

Thank you for your message. Could you please click on my name above this post and send me a private message with the registered email address for the account in question?

Thank you,

Pradeep

Ashraf M · ‎11-13-2022

please if any one can help ..

I closed my account by mistake how reopen it?

Luiggi R · ‎11-13-2022

Hi Ashraf,

Could you please click on my name above this post and send me a private message with the registered email address of the account in question? Thank you!

~ Luiggi

Themis C · ‎11-14-2022

Hey there Upwork community and support personnel!

I had created an Upwork profile a few years back and I never utilized it. I logged back into it a few days ago, filled in my info, and browsed for some jobs... then, when I tried logging back in that same evening, I was hit with the 'oops! username is incorrect' error message on the login screen.

Tried different browsers, clearing cookies etc. Nothing seems to have helped.

There really should be some way of submitting a support request at the login page, since this error message is apparently, quite common.

So users, like me, are forced to create a 2nd account, on another mail, just to post a support request because for some mysterious reason their account email is not recognized anymore.

Is there a 'standard' way of solving this issue?

Thanks in advance for your help

Zoki K · ‎11-14-2022

i cant use email because it is connected to my closed account. So can you re-open my account or fully delete it so i can make new account.I closed account a month ago and wanted to start again now.It shows email is already in use but when i try to connect i shows email is not recognized.

Makoto H · ‎11-16-2022

Hello. I am in a similar scenario in which I have a primary email attached to a closed account. I would like to reactivate this account and close my current one which I have tempoarily set up to access this help forum. Please advise how I may proceed.

Aqib A · ‎11-16-2022

Hi,

Myself Aqib, I have created this account to seek resolution of the issue i am facing with my original account. As soon as i changed my email address, i am unable to sign in with my new email. It says i need to activate google sign-in. Please @support team help me with this issue as soon as possible. Thank you!

Aqib,