How Do I Reopen Closed Account

[#1]

in attempt to close my client account and keep the freelancer side of it, i closed my whole account! and i don't have a clue about how to get it back so please help me, thanks in advance.

PS: I'm using this fake account just to access this chat box.

[#2]

It's so difficult in reaching their customer service. I have to create another account just so I can get help from cummunity chat becuase if you don't have an active account it's like you're just a nobody. They seem not care enough since my original account is no longer active.

[#3]

Hi James,

Thank you for reaching out to us. Just a gentle reminder that multiple accounts are against our ToS. If you have an old account with Upwork, you may request to reactivate eh in order for you to not use another email address. Could you please send me a PM with information about your old account? You can click my name and then on "Send a message."

[#4]

I'm sorry I can't even send a message. When I click your name I only see view profile and when I click view profile it gives an error: This profile is no longer available.

[#5]

I saw your reply from other thread where to find the send message. It doesn't show on my end.

[#6]

Hi James,

You should now be able to send a message to us Moderators with the required information. We'll look forward to your message and we'll go from there. Thank you!

[#7]

Hello! 

My Upwork account was locked due to my Russian residency.

When I try to log in, Upwork displays this message: We're sorry, your account has been locked because we’ve suspended operations in Russia and Belarus.

Recently I've relocated to Kazakhstan. Is it possible to unlock my acount? 

[#8]

Hi Oleg,

I can see that you're posting from a newly created account. Just a gentle reminder that having multiple accounts is against ToS. Could you please click on my name and send me a PM with information about your previous account that was suspended?

[#9]

Hello, Annie Jane! Thank you for the answer! I had to create this account in order to post on the forum since I cannot login into my original account. I've send you a private message but it isn't displayed in "Private Messages" for some reason. 

[#10]

Hi Oleg, 

Arjay here stepping in for Annie Jane. Hi Oleg. I was able to access your message and shared the account information with our support team for review. I've also escalated your community post to a support ticket where the team can assist you further. One of our agents will contact you soon on this page and the email associated with the account you need assistance with.

[#11]

Hello! 

My Upwork account was locked due to my Russian residency.

When I try to log in, Upwork displays this message: We're sorry, your account has been locked because we’ve suspended operations in Russia and Belarus.

I've relocated to another country years ago and I am a permanent resident here. Is it possible to unlock my acount? 

When I filled the appeal form, I got an email:

"We see you submitted a request to appeal an Upwork account suspension.

However, the account you submitted it for either doesn’t exist or is still active (not suspended)."

I also cannot reach the human support, the chat bot is not giving such an option. I had to create this account to be able to send this message.

Can you help?

[#12]

Hi Roman,

Thank you for reaching out to us. Could you please share more information about the account you wish to reopen? You can click on my name and then on "Send a message."

[#13]

Hello! I had previously an upwork account and email was attached to my work agency, but then I lost an access to email and now I want to restore my account as I have work history there, I went through a video confirmation and am able to verify myself with ID, and other neccessary questions 
Here is the link to my account: **Edited for Community Guidelines**

Here is my email which is lost : **Edited for Community Guidelines**
Here is my email where you can write me : **Edited for Community Guidelines**

[#14]

Hi Arthur, 

I would be happy to help. I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

[#15]

Thank you a lot for sharing, but can not see a reply from support yet 

[#16]

Hi Arthur,

Kindly give our team time to review your case along with your account, and you'll surely get an update on the ticket Nikola shared above once it is done. We seek your patience and understanding while sorting this out for you. Thank you!

[#17]

I have the same issue, what steps can I take to solve it? 

[#18]

Hi Aleksandr,

Could you please share more information about the account you're trying to retrieve? You can send me a PM by clicking on my name and then on "Send a message."

[#19]

Hi everyone,

I'm a freelancer on Upwork with over 3 years of experience. I opened my account when I was living in Bulgaria, using a Yahoo email address. A year ago, I moved to Portugal and continued freelancing on Upwork. As part of my move, I got rid of my Bulgarian phone number, which was linked to my Upwork account.

Unfortunately, Yahoo blocked my email address because I hadn't logged in for over a year (I forwarded my emails to my Gmail address, so I didn't need to login :/). This means that I can no longer access my Upwork account, and I'm unable to recover it using the standard methods.

I've spoken with Yahoo, and they're unable to help me recover my account. I've also tried to recover my Bulgarian phone number, but that's also been unsuccessful.

My Upwork profile is "Top Rated Plus," and I've worked hard for three years to build it up. I can't afford to lose it.

Any idea how I recover my Upwork account? I'm happy to provide any documentation that's needed to verify my identity and ownership of the account.
Many thanks for your help!

[#20]

Hi sivsiv,

Thank you for reaching out to us. I've escalated your community post to a support ticket so that our team can look into this further and assist you accordingly. One of our agents will be in touch with you soon to assist.

[#21]

Thank you!!!!!!!!!

[#22]

Hi everyone,

I was recently locked out of my account, and the nice support representative that handled my case was unable to verify my identity. She informed me that the security team would be in touch with me to verify my identity, but it has been 5 days and I have not heard from them yet. My profile is very important to me, and I have worked hard for 3 years to build it up. I have finally reached the "top rated plus" level, and now I am locked out.

Does anyone know how I can contact the security team directly? I would be very grateful for your help.

Thank you, Sivan

[#23]

Hi sivsiv,

I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 

[#24]

Thank you, Nikola!

[#25]

Hi Nikola,

Sorry to bother you. I was requested by the security team to upload my passport and I received this message: "Hi Sivan,  Thank you for uploading your documents. 
Please provide us with a secure email address that you would like to use for your Upwork account. Please make sure it has not been used to Upwork before.
 Regards, Upwork Account Security". I provided the email address and since then I haven't heard back from them, it was 2 days ago. Any chance that you can help me with that? I really need access to my account to start generating some income. Many Many thanks, Sivan.

[#26]

Hi sivsiv,

I apologize for the delay in getting back to you. One of our agents has already contacted you via the support ticket; kindly refer to it for more information.