How I can contact Upwork support center? I client didn't pay me and I want to file a complaint.

[isabeli]

Hello, 

I tried to contact Upwork support center. I need to ask couple questions about payment. Thanks

[luce-neidert · Accepted solution]

Hi Isabel, this is what I do:

Go to the Upwork platform.

Click on the question mark at the top right of the screen.

If you don't see an answer to what you are looking for, go to the bot at the bottom right of the screen.

Tell the bot you want a human.

[isabeli]

Hello Luce, 

Thank you so much for your help. I really appreciate it. I will do it right now. 

Best wishes.  

[isabeli]

Luce, 

You helped me a lot. Thank you, thank you, thank you.

[luce-neidert]

I'm glat I was able to. I really hope your problem will be solved soon.

[faisalsamroz01]

you should complain dispute.

[isabeli]

Thank you for your answer Faisal. I thought customer service can help us. No chat support and not phone.

Thank you again and best of luck.

[mattelamparo]

Hi Isabel,

I appreciate you reaching out to us for help. You may always go to https://support.upwork.com to contact Upwork Support.

To help you with your concern, I took the initiative to escalate your post to a support ticket. One of our specialists will contact you as soon as possible and help you with your concern. Thank you for posting in the Upwork community.

For reference, you may check your ticket here.

[isabeli]

Thank you.

[MaB]

Hello Isabel, 

Thank you again for contacting Upwork Support. You are welcome to visit our Support Center (http://www.support.upwork.com/) ensuring that you're logged in to your freelancer account. If prompted, indicate that you are inquiring about a freelancer account issue so that you'll reach the available support channels for your account.

Thank you.