I emigrated and can't recover my account

[#1]

Hello, I emigrated from Russia to Georgia.
I have all the documents, registered a business in Georgia. I live permanently in Georgia.
However, for a long time I can not recover my Upwork account with a high rating

When I try to login, I get this message:

We're sorry, your account has been locked because we've suspended operations in Russia and Belarus.

When I send an email with documents to this email address support-appeals(a)upwork.com I get this automatic message:

This email address is not monitored.

This form doesn't work for me:
https://support.upwork.com/hc/en-us/articles/5313574196627-Appealing-an-Account-Suspension
After submitting the application, I get this automatic message:

We see you submitted a request to appeal an Upwork account suspension.
However, the account you submitted it for either doesn't exist or is still active (not suspended).
If you submitted the form by mistake, no worries, we've disregarded it. If you have other questions, please visit Upwork Help to contact our support team.


Since I can't get help anywhere, I had to create a temporary account to request help. I know about the ban on having a second account.
Please understand me. I will provide all the necessary information. I did not violate any rules, I became a hostage of the criminal Russian regime. My family and I have finally moved to a safe place (country of Georgia) and I really want to restore my account so that I can continue to develop cool projects! Please help me recover my account 🙏

[#2]

Hi!

I have the exact same issue as the original poster.

I moved to another country, however, my appeal application doesn't get through (the same error about "your account is still active"), and the "support-appeals" email isn't monitored. 

I'd be grateful if your team could help me recover access to my main account.

Thank you!

[#3]

Hi Julia,

We certainly understand your concern. Could you please click on my name and send me a PM with the email address associated with the account you need assistance with? I'll look into that and assist you accordingly. Looking forward to your message.

[#4]

Hi Arjay,

Thank you for getting back to me so fast! I'd love to send you a PM, however, I don't see any button in your profile that would allow me to do that. Could it be that I can't send messages to moderators? I'd appreciate your further assistance! Thank you!

Julia

[#5]

Hi Julia,

I am stepping in for Arjay here. Can you log out, log back in and check again now? I believe that you should now be able to send a private message.

[#6]

Hello. Unfortunately, I encountered exactly the same situation. Can I also get assistance?

[#7]

Hi Anton,

Can you please click on my name and send me a private message with the registered email address of the account in question? I'll be happy to assist you further.

[#8]

I've got the same issue - moved to Serbia and appeal process says that my account "is still active (not suspended)"

Can you help me? Opened moderators profiles but didn't find any way send private message with my main account email info

[#9]

Hi Marat,

Can you check now and see if you can send me a private message with the information? We'll be happy to look into it.

[#10]

Hello, I can't send identity verification documents. Please send a working link to verify my identity

[#11]

Hi Marat,

I shared your report with our team and one of our agents will reach out to you directly via a support ticket to assist you further. You can access your ticket on this page.

[#12]

Hi! I've got the same issue - moved to Norway and appeal process says "the account you submitted it for either doesn’t exist or is still active (not suspended)."

Can you help me?

[#13]

Hi Ana,

Could you please click on my name and send me a PM with more information about the account you're referring to? I'll have that reviewed and assist you accordingly. Looking forward to your message.

[#14]

Hi Arjay! I've messaged you a week ago but still got no answer. Could you please check your PMs? 

[#15]

Hi Anna,

We apologize for not being able to get back to you sooner. I've immediately escalated your concern to the appropriate team for further review. Kindly expect an update from one of the team members on this page with more information and further assistance.

[#16]

I have exactly the same situation. Can't log in due to suspension and have same answer apealing that form.

We see you submitted a request to appeal an Upwork account suspension.

However, the account you submitted it for either doesn’t exist or is still active (not suspended).

If you submitted the form by mistake, no worries, we’ve disregarded it. If you have other questions, please visit Upwork Help to contact our support team.

I need your help, I'm so helpless right now and don't know what to do, I'm compelled to sign up for a new account for help.

**Edited for Community Guidelines**

[#17]

Hi Dou,

Please send me a PM with more information so I can look into this for you. You can PM my by clicking on my name. 

[#18]

I'm really very sorry Joanne, I clicked on your avatar and no dialog box appeared, please forgive me if I may not be looking for a PM, I need your help.
I can provide you with my suspended account here: **Edited for Community Guidelines**

[#19]

Dear Joanne, can you see my reply? I really need your help, I am very helpless right now, posting threads that no one is replying to, and I can no longer provide service to my clients. Please help me, I swear I didn't break any rules, but I can't log in to my account and I can't do anything!

[#20]

I'm sorry to bother you. Please help me.

[#21]

Dear upwork management specialists。my account is suspended and I can't fix it But I swear I didn't break any rules！
Hello, I'm a freelancer from China, today when I logged into my account, it showed that my account is suspended, probably because I'm in China and if I don't apply VPN, I won't be able to access the client's link so I will be using VPN more often.(maybe the system thinks I'm not safe).
The first time I logged into my account, it sent me an email to unfreeze my account, I clicked on the link in the email and it showed that the account had been unfrozen, but I still couldn't log into my account!
The form didn't work for me: https://support.upwork.com/hc/en-us/articles/5313574196627-Appealing-an-Account-Suspension
Submit Application After submitting my application, I received this automated message.
We see you submitted a request to appeal an Upwork account suspension.
However, the account you submitted it for either doesn't exist or is still active (not suspended).
If you submitted the form by mistake, no worries, we've disregarded it.
If you have other questions, please visit Upwork Help to contact our support team.
Since I can't get help anywhere, I had to create a temporary account to request help. I realize that having a second account is prohibited. Please understand me. I will provide all necessary information. I have not violated any rules. I really want to restore my account so that I can continue to bring more benefits to my customers. Please help me to restore my account:

**Edited for Community Guidelines**

Please, help me, I feel so helpless, all my messages feel like they're sinking into the ocean with no response!

[#22]

Hopefully someone will see my message, thank you, upwork kind admins!

[#23]

Hi Dou,

We will look into this further and will get back to you once we have more information. 

Thank you,

[#24]

Hi Nikola, my account as well has not been resolved for two weeks, please tell me how to unlock my account problem. I can't contact my clients and serve my customers, I hope you can help me。

I am feeling more and more frustrated and helpless😞

[#25]

Hi Dou, 

Thank you for your patience. I shared your report with our team and one of our agents will reach out to you directly via email associated with our original account to assist you further.

I encourage you to communicate with our team directly as they are the ones that can best assist you. 

[#26]

Hello, dear Moderators,

I have same problem like a topic starter. I am a citizen of Uzbekistan and I relocated to my home country. I can't unlock my account, so I was forced to create a new account because i can't write here. Plaease, help me solve the problem on my main account.

Thank you!