Apr 24, 2021 10:14:45 AM by Abdullah E
Hello,
I've submitted my ID for verification a while ago, but it is still showing the "We're reviewing your documents and will get back to you within 1 business day." note. How long does this usually take?
Would appreciate your urgent support with this process as we need to hire freelancers.
Solved! Go to Solution.
Nov 15, 2022 09:41:35 AM by Nikola S
Nov 21, 2022 05:26:33 PM by Arjay M
Hi Farhan,
Apologies for the delay as our support teams are currently experiencing a higher number of contacts than usual. I was able to get a hold of the team handling your case and I'm pleased to inform you that your ID is now Verified. You should be seeing the ID Verified badge on your profile as confirmation. We truly appreciate your patience and understanding.
Nov 27, 2022 04:43:04 AM by Claudio N
Hi, I recently joined upwork this week and my profile is under review. However, it has been 72 hours and my profile is still under review. I hope that I can get assistance.
Thank you
Nov 27, 2022 08:02:32 AM by Annie Jane B
Hi Claudio,
I'm sorry for the inconvenience as our team is currently receiving an unusually higher volume of requests. Kindly allow us a few more days to review your submitted documents. Should we need more information, our team will send you an email with details on how you can complete the verification process. We appreciate your continued patience.
Nov 29, 2022 04:34:47 AM Edited Nov 29, 2022 07:31:24 AM by Annie Jane B
**Edited for Community Guidelines**
its been tw o weeks im getting this same notification but couldn't get verified, what should I do? Please help
Nov 29, 2022 07:32:35 AM by Annie Jane B
Hi Ansah,
I'm sorry for the inconvenience as our team is currently receiving an unusually higher volume of requests. Kindly allow us a few more days to review your submitted documents. Should we need more information, our team will send you an email with details on how you can complete the verification process. We appreciate your continued patience.
Dec 2, 2022 12:42:01 AM by Ansah S
is there any other way to get verified like thriough direct chat? also please guide me that can I start some job untill you verify my id?
Dec 2, 2022 05:04:43 AM by Pradeep H
Hi Ansah,
Dec 2, 2022 12:29:40 PM by Ansah S
Dec 2, 2022 01:26:18 PM by Arjay M
Hi Ansah,
Yes, that's correct! You can start looking for jobs and submitting proposals. As Pradeep mentioned, If the team finds the need for you to do it, you will receive an email detailing the instructions on how to complete your verification. You may want to check this help article for more information.
Additionally, since you're fairly new to the platform, I think it's best for you to start with the basics. Below you'll find a few Upwork Academy courses to help you get started:
Nov 29, 2022 03:30:56 PM by Neo B
So I have posted 2 different tickets for my id and I have been ignored for 8hours I can't get my clients with out it Iv added my passport 2 times now and it's still not be accepted what's going on
Nov 29, 2022 10:52:44 PM by Robin L
Hi Neo,
There seems to be a delay on Upwork's side. A notice has been placed on the Trust and Safety support page:
"Due to the increase in the volume of ID verification submissions, there will be a delay of up to 5 days. We greatly appreciate your patience while our teams review the documents."
Nov 30, 2022 12:59:00 AM by Annie Jane B
Hi Neo,
I'm sorry for the inconvenience as our team is currently receiving an unusually higher volume of requests. Kindly allow us 5 business days to review your submitted documents. Should we need more information, our team will send you an email with details on how you can complete the verification process. We appreciate your continued patience.
Nov 30, 2022 04:48:34 AM by Neo B
I have some money I need atm and I can't do anything about withdrawal as my accounts on hold because of the id
Nov 30, 2022 02:37:59 AM by Pham T
Hi!
I was asked to do identity verification and I have finshed immediately.
However, my account is still restriced and my old clients can no longer see the contracts they had with me.
How long does it take for my account limitation (inability to bid on projects) is removed? It has almost been a day.
Thank you.
Nov 30, 2022 05:28:10 AM by Annie Jane B
Hi Pham,
I'm sorry for the inconvenience as our team is currently receiving an unusually higher volume of requests. Kindly allow us a few more days to review your submitted documents. Should we need more information, our team will send you an email with details on how you can complete the verification process. We appreciate your continued patience.
Nov 30, 2022 07:32:22 PM by Pham T
Hi AJ,
Currently. it has already been 2 days and I am still restricted. This has heavily affected my workflow, and I could not get through with customer support. Please take this matter into consideration asap, as it is having a negative impact on my pending jobs as well.
Nov 30, 2022 09:43:05 PM by Pradeep H
Hi Pham,
Thank you for your message. I am pleased to inform you that your account is verified now.
Thank you,
Pradeep
Dec 3, 2022 05:10:57 AM by Ahmed M
Hi, It's been 6 days since I upload my ID for verifications, and still no response.
Dec 3, 2022 08:30:12 AM by Annie Jane B
Dec 3, 2022 03:44:40 PM by Mujahid A
Hi I am also facing the same issue It's been rough a week that I am waiting. The rest of the things got verified except identity.
Dec 4, 2022 09:16:59 AM by Luiggi R
Hi Mujahid,
I checked with the team and can confirm that your verification process has been completed. Don't hesitate to let us know if you need further assistance.