🐈
» Forums » Support » Id verification
Page options
Abdullah's avatar
Abdullah E Community Member

ID Verification Taking Too Long

Hello,

 

I've submitted my ID for verification a while ago, but it is still showing the "We're reviewing your documents and will get back to you within 1 business day." note. How long does this usually take?

 

Would appreciate your urgent support with this process as we need to hire freelancers.

ACCEPTED SOLUTION
Nikola's avatar
Nikola S Retiring Moderator

 
~ Nikola

View solution in original post

655 REPLIES 655
Arjay's avatar
Arjay M Retired Team Member

Hi Farhan,

 

Apologies for the delay as our support teams are currently experiencing a higher number of contacts than usual. I was able to get a hold of the team handling your case and I'm pleased to inform you that your ID is now Verified. You should be seeing the ID Verified badge on your profile as confirmation. We truly appreciate your patience and understanding.

 

~ Arjay
Upwork
Claudio's avatar
Claudio N Community Member

Hi, I recently joined upwork this week and my profile is under review. However, it has been 72 hours and my profile is still under review. I hope that I can get assistance.

Thank you

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Claudio,

 

I'm sorry for the inconvenience as our team is currently receiving an unusually higher volume of requests. Kindly allow us a few more days to review your submitted documents. Should we need more information, our team will send you an email with details on how you can complete the verification process. We appreciate your continued patience.


~ AJ
Upwork
Ansah's avatar
Ansah S Community Member

 

**Edited for Community Guidelines**

its been tw o weeks im getting this same notification but couldn't get verified, what should I do? Please help

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Ansah,

 

I'm sorry for the inconvenience as our team is currently receiving an unusually higher volume of requests. Kindly allow us a few more days to review your submitted documents. Should we need more information, our team will send you an email with details on how you can complete the verification process. We appreciate your continued patience.


~ AJ
Upwork
Ansah's avatar
Ansah S Community Member

is there any other way to get verified like thriough direct chat? also please guide me that can I start some job untill you verify my id?

 

Pradeep's avatar
Pradeep H Retired Team Member

Hi Ansah,

 

I checked and it doesn't look like you are required to complete any verification at the moment. The team will let you know if there is a need for any verification in the future.
 
Thank you,
Pradeep
Ansah's avatar
Ansah S Community Member

it means i can start work on upwork? i dont need any kind of verification
right now?

Arjay's avatar
Arjay M Retired Team Member

Hi Ansah,

 

Yes, that's correct! You can start looking for jobs and submitting proposals. As Pradeep mentioned, If the team finds the need for you to do it, you will receive an email detailing the instructions on how to complete your verification. You may want to check this help article for more information. 

 

Additionally, since you're fairly new to the platform, I think it's best for you to start with the basics. Below you'll find a few Upwork Academy courses to help you get started:

 
 
Additionally, feel free to sign up for upcoming events and webinars to learn more about how you can boost your success on Upwork. Good luck!
 
~ Arjay
Upwork
Bustamante's avatar
Bustamante M Community Member

Great thanks .
Neo's avatar
Neo B Community Member

So I have posted 2 different tickets for my id and I have been ignored for 8hours I can't get my clients with out it Iv added my passport 2 times now and it's still not be accepted what's going on 

Robin's avatar
Robin L Community Member

Hi Neo,

There seems to be a delay on Upwork's side. A notice has been placed on the Trust and Safety support page:

"Due to the increase in the volume of ID verification submissions, there will be a delay of up to 5 days. We greatly appreciate your patience while our teams review the documents."

Neo's avatar
Neo B Community Member

I have waited more than 5 days it's been awhile now 

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Neo,

 

I'm sorry for the inconvenience as our team is currently receiving an unusually higher volume of requests. Kindly allow us 5 business days to review your submitted documents. Should we need more information, our team will send you an email with details on how you can complete the verification process. We appreciate your continued patience.


~ AJ
Upwork
Neo's avatar
Neo B Community Member

I have some money I need atm and I can't do anything about withdrawal as my accounts on hold because of the id

Pham's avatar
Pham T Community Member

Hi!

 

I was asked to do identity verification and I have finshed immediately.

However, my account is still restriced and my old clients can no longer see the contracts they had with me.
How long does it take for my account limitation (inability to bid on projects) is removed? It has almost been a day.

Thank you.

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Pham,

 

I'm sorry for the inconvenience as our team is currently receiving an unusually higher volume of requests. Kindly allow us a few more days to review your submitted documents. Should we need more information, our team will send you an email with details on how you can complete the verification process. We appreciate your continued patience.


~ AJ
Upwork
Pham's avatar
Pham T Community Member

Hi AJ,

Currently. it has already been 2 days and I am still restricted. This has heavily affected my workflow, and I could not get through with customer support. Please take this matter into consideration asap, as it is having a negative impact on my pending jobs as well. 

Pradeep's avatar
Pradeep H Retired Team Member

Hi Pham,

 

Thank you for your message. I am pleased to inform you that your account is verified now.

 

Thank you,

Pradeep

Ahmed's avatar
Ahmed M Community Member

Hi, It's been 6 days since I upload my ID for verifications, and still no response.

Jaroslav's avatar
Jaroslav S Community Member

Are you gonna verify as freelancer?

Ahmed's avatar
Ahmed M Community Member

Yes

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Ahmed,
 
I checked your profile and can see it is being reviewed. In the meantime, you can still work on improving your profile and resubmit it with any changes.
 
To help you create a complete and quality profile, check out these Upwork Academy courses:
 
If you experience any issues with your profile submission or review, please contact support by clicking the "Get Support" button that shows at the bottom right corner in the Upwork Help. You will be asked what type of account you need help with and to describe your issue or questions. Please select the best option for your situation. If you’d like to speak to an agent, you can request that via the chatbot.

~ AJ
Upwork
Mujahid's avatar
Mujahid A Community Member

Hi I am also facing the same issue It's been rough a week that I am waiting. The rest of the things got verified except identity.

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Mujahid,

 

I checked with the team and can confirm that your verification process has been completed. Don't hesitate to let us know if you need further assistance.

~ Luiggi