Identity (ID) Verification

[#1]

there is no menu item for verification by ID when I follow the link there is no such page either ... what is the problem please help me to pass verification. thanks

[#2]

Hi Upwork Team,

I attempted to verify my identity over the weekend but this has not been completed yet. I uploaded my driver's licence and selfie. Can someone please assist with this. 

[#3]

Hi Joshua,

I have reached out directly to the team handling your case. One of the team members has reached out with more information and instructions on how to complete your ID review. Feel free to coordinate with the team by responding to their email and they will surely assist you accordingly.

[#4]

I have to verify my id on Upwork, but every time I upload my id (CNIC card in my case) I receive a message that Upwork is reviewing my ID it usually takes 1 to 3 business days, which is understandable, but each time I go into settings for ID verification to check if it has been verified or not, it shows that I need to upload my id again. I have uploaded my id many times and this keeps happening again, kindly help me in this regard

[#5]

Hi Muhammad,

Thank you for your message. I have reached out directly to the team handling your case and I'm pleased to inform you that your ID is now verified. You should be seeing the ID Verified Badge on your profile as confirmation.

[#6]

I had id and visual verification for several days but it is still pending so not able to apply to the jobs.

what is the solution for it?

[#7]

Hi Jose, 

Thank you for reaching out to us. I checked and it looks like you should receive an update regarding your verification process in the next 24-48 hours. 

[#8]

Agent please tell me how long it will take to verify my id. It says my tries to upload my id has max out. I am unable to upload my id. Although I am following the instyrctuon to upload but still it was not working and now week has past nothing.

[#9]

Hi Bushra,

Thank you for reaching out to us. I checked and it seems that you already created a support ticket regarding your concern. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

[#10]

Hi, 

I received an email today that my account will be suspended in the next two days if I don't verify it. I had to run around to get my National verification slip. But the verification is still pending at the moment. How long will the verification of the account take? Secondly, will my account still be suspended if my documents don't get verified in the next two days? Please, I need clarity on this. Thanks. 

[#11]

Hi Balogun,

I reached out directly to the team handling your ID review and they confirmed that it's now been verified. Please follow the instructions provided by one of the team members regarding your profile photo. Let us know if you need further assistance.

[#12]

Hi Arjah,

Thanks, my account has been verified. Also, I have uploaded another profile photo, and I guess I'm good now.

[#13]

I can't verify my ID and when i click on the link it shows error and ask me to click on Homepage. i can't pick up any jobs please help out here.

Thank you.

[#14]

Hi Joel,

I can see that you've raised a support ticket regarding your concern and one of our team members has already responded to you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

Thank you,
Pradeep

[#15]

Hey I am From Sudan and my country is not listed in the ID verfication countires. I was using Upwork using my ID where I was residing in different country. Now my ID has experied so I cant use for verfication but my country finanical restrictions are rescinded since may 2022. Why the country not updated until now ? and how I could verify my ID now ? please help !

"https://home.treasury.gov/policy-issues/financial-sanctions/sanctions-programs-and-country-informati..."

[#16]

Dear you carry on 

[#17]

Hi Khalid,

Thank you for your message. Sudan is no longer restricted by US OFAC sanctions, but Upwork does not offer service in your country at this time. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

Thank you,

Pradeep

[#18]

Hi,

I have a problem with identity verification. Firstly, I'm a newbie at Upwork and didn't have a Payoneer account. So I joined my brother's Payoneer account in payment methods. Then when payments are scheduled to withdraw then faced rejection and the identity verification problem. Now I have this warning as shown below:

Now when I try to verify my identity it gives me my brother's name instead of mine in the verification process as you can see below:

 

Please help to solve this problem.

Thanks

[#19]

Hi Moazzam,

Remove payoneer account and add your own payoneer or bank account. You don't need payoneer account if you have a bank account. After that complete the process.

[#20]

I removed the account and joined with my own Payoneer account but payments can not be withdrawn as the same issue of identity

[#21]

I had almost same issue and that got resolved by using same name as one in bank account and ID card. Why not just use bank account? Fiverr require Payoneer, Upwork can send it directly to your local rupee bank account. 

[#22]

Hi Upwork community,

I got my first ever invite on Wednesday and as soon as the contract was initiated, I was asked for id and selfie verification. I understand that the id takes upto 3 business days to get verified, but the selfie should only take upto 1 business day and now it's been more than that.

Can someone kindly help? I'm afraid of my account being suspended as I'm getting quite a good response.

[#23]

Hi Rumaisa,

Thank you for your message. I have followed up with the team handling your request and one of our team members has already reached you via your registered email address.

Thank you,

Pradeep

[#24]

Yes, thanks for letting me know but the issue still seems to remain. I was required to update my profile photo which I have done now but I still got "unable to process your ID at this time"

[#25]

Hello,

I've submitted my ID for verification yesterday it is showing the "We're reviewing your ID, which can take up to 1-3 business days." note. How long does this usually take?

And my visual verification taking too long to get verify. it says "We are reviewing your selfie which typically takes a few minutes, but could take up to 1 business day." I uploaded it yesterday.

[#26]

Hi Abhishek,

Thank you for your message. Our team is noticing a high volume of ID submissions at the moment. Please allow 1-3 business days for the team to review your submission and update your account. 

Thank you,

Pradeep