Identity (ID) Verification

[#1]

there is no menu item for verification by ID when I follow the link there is no such page either ... what is the problem please help me to pass verification. thanks

[#2]

Hi Malik,

I'm sorry for the inconvenience as our team is currently receiving an unusually higher volume of requests. Kindly allow us a few more days to review your submitted documents. Should we need more information, our team will send you an email with details on how you can complete the verification process. We appreciate your continued patience.

[#3]

Hello Upwork,

It's been more than 13 days now and my account hasn't been verified. 

Also, i cannot see "Identity Verification" tab under Settings.

*Edited for Community Guidelines**

I humbly request you to kindly look into this matter.

Thanks,

Nidhi

[#4]

You don't get verified until you earn money. 

[#5]

ok, Thank you.

[#6]

Hi Nidhi,

Thank you for reaching out. It looks like your account is already approved. Also, I have checked your account and looks like it doesn't need further verification just yet. Please note that you will not be able to initiate the identity verification yourself and it cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions on how to complete your verification. You may want to check this help article for more information. 

[#7]

Thank you.

[#8]

As you said that I will not be able to initiate the identity verification yourself and it cannot be requested. Just want to know even if my identity verification is not done, clients would consider me that i'm eligible to work as a freelancer, right?

[#9]

I have been trying to get verified for 2 weeks and I am getting nowhere.

Can anyone help me out?

Here is the latest ticket, where I have upload all verification documents for the 3rd time:

https://support.upwork.com/hc/requests/37737186

We actually have clients waiting for us so we really need some help, if anyone can.

Thank for your help.

Roger

[#10]

Hi Roger,

Thank you for reaching out to us. I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 

[#11]

Thanks, Nikola!

Just got the verification email.

Have a great day.

Roger

[#12]

Hi, i'm new to upwork and landed my first small design job!
I have all my payments methods added etc... and for some reason now i has asked me an ID verification.

I have already uploaded everything, but the client al ready gave me a review and also released the payment and i haven't gotten anything, is it going to go through after the verification, and it's also taking a bit longer than expected while my profile is frozen.
PS: My nationality is Chile, South America

[#13]

Hi Juan Jose,

The hold will prevent you from withdrawing earnings, submitting proposals to new jobs, accepting direct hires, or showing up in search results. Any active proposals that have been submitted will be canceled. The hold will not affect your ability to work on existing contracts.

However, I have reached out to the team handling your case and I'm pleased to inform you that your ID is now Verified. You can now use your account as normal. Let me know if you need further assistance.

[#14]

Hi,

I submitted my ID document for verification on 11/05 and till date it has not been verified. My location and selfied were verified the same day, but the document has not been. The 72 hours longer post the 1-3 Business days waiting period has long passed. 

I think due to this I am unable to get work. Please update. 

[#15]

I have trouble with Identity Verification, I am already submitted My Government issued ID & Visual verification. But My ID verification is still in pending. Kindly review and process my account. If you need any kind of additional docunments kindly let me know. I really appreciate you to resolve this issue as soon as possible.  Thank You

[#16]

Hi Umer,

Thank you for your message. I am sorry to hear about the action taken on your account. I followed up with the team handling your request and noticed that your account is verified now.

Thank you,

Pradeep

[#17]

I am not getting ID verification option for verifying my upwork ID, Why is it not showing the verfication option in my Account?

[#18]

Hi Prajwol,

I checked and it doesn't look like you are required to complete any verification at the moment. The team will let you know if there is a need for any verification in the future.

Thank you,

Pradeep

[#19]

Hi Upwork

I can't see the identity verification option on my profile. Please give me a solution, i believe that Upwork all members will assist me as soon as possible

Please suggest to me how can I verify my Upwork account?

Chrees

MD Kamrul Hasan

[#20]

Hi Md Kamrul,

I checked and it doesn't look like you are required to complete any verification at the moment. The team will let you know if there is a need for any verification in the future.

Thank you,

Pradeep

[#21]

Hello, my name is Jhanvey, and I am new to Upwork. I am currently struggling to get verified; I have completed my profile and am awaiting Upwork verification; I am very hopeful that they will verify me.

also, any tips would be so much appreciated

[#22]

Hi Jhanvey,

Thank you for your message. I checked and it doesn't look like you are required to complete any verification at the moment. The team will let you know if there is a need for any verification in the future.

Thank you,

Pradeep

[#23]

So basically, I've tried to change my profile picture over and over again, but it won't let me because I'm still in the identity verification process.

Now, here's the issue:

My profile picture was auto-generated by AI and it doesn't look like me (I thought upwork would allow you to use pen-names and profile pictures)

Will I fail the identity verification?

How do I fix this?

Even my name is not my real name. The name change is still 'pending approval'.

[#24]

Hi Jian,

Thank you for your message. I see that your account is already verified now.

Thank you,

Pradeep

[#25]

I relocated to Georgia and trying to verify my location. I sent my bill statement to Upwork support, but they said it doesn't match my location, while in reality it does. Most of transactions were made in Tbilisi (Georgia). Bill statement has my name on it. I provided a screenshot to prooved. But support says that location doesn't match. I have no idea why.

I don't understand how to confirm my location. Support doesn't respond quickly.

[#26]

Hi Alexander,

Thank you for reaching out. I can see that you're already communicating with the relevant team. You can access your support tickets here . Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

Thank you,

Pradeep