Identity Verification

[#1]

Why can't I see the option for identity verification in my profile settings on Upwork, I have already completed my profile on Upwork, but still cannot see the option for identity verification, what should I do to ensure that my identity is properly verified and being able to access all of the features and benefits of the platform? I need help please.

[#2]

Hi Shauvik,

Thank you for reaching out. Please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.

[#3]

Hello! I'm also having issues uploading a new profile picture. I tried doing it from my mobile, laptop, and desktop but it's not changing.  Can you please solve this issue? 

Regards,

[#4]

Hi Amna,

We understand you may have provided a name and/or picture that you would like to update now. If that’s the case, and you’re being asked to verify your identity now, please proceed with submitting your ID and completing your Visual Verification anyways. If there is any issue or mismatch, our team will reach out to you directly to assist you.

[#5]

I have already completed the Id verification process and I'm trying to change my older picture to new one but it didn't work.

[#6]

Hi Amna,

Thank you for your message. Could you please confirm the error message you get while trying to change your profile picture?

Thank you,

Pradeep

[#7]

Hi!

I don't get any error msgs. The picture doesn't change. It remains the same even after the "picture uploaded" process.

[#8]

Hi Amna,

We’ve escalated your post to a support ticket where one of our agents can assist you further. Thank you for posting in the community!

[#9]

How much time should it take to Upwork team to verify my account. How much time means:- Days or months.

please tell me miss.

[#10]

I also don't see an Identify verification option on my Profile Settings. How can I submit an application for verification?

[#11]

Hi Denys,

It doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future. Please know that verification cannot be requested, but is slowly being rolled out to users of Upwork. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.

[#12]

How much time should it take to Upwork team to verify my account. How much time means:- Days or months.

[#13]

Hii,

I want to know the eligibility criteria of ID Verification and Visual verification. Because I can't find any Verification from upwork.

The verification is not available at my account.

Please help me to find out my situation.

Thank you!

[#14]

Hi Jatin,

Thank you for your message. It doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future. Please know that verification cannot be requested, but is slowly being rolled out to users of Upwork. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process. 

Thank you,

Pradeep

[#15]

How much time should it take to Upwork team to verify my account. How much time means:- Days or months.

[#16]

Hi Jatin,

As Pradeep mentioned in his response, you will be notified by the team if there's a need for you to verify your ID. It includes instructions on how to complete the process. You may want to check this help article to be more acquainted with how the process works.

A gentle reminder, please also note that spamming, posting repetitive comments, including posting the same post more than once or multiple variations of the same topic is not allowed. We would appreciate it if the Guidelines were followed when posting in the Community. Thank you!

[#17]

When will they inform me to ID verification.

[#18]

My Id varification is not going through and i have tried 2-3 time 
Can any one please help me out 

[#19]

Hi Muhammad,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[#20]

I cannot see profile verification in my profile settings.
Can sommeone guide me on how I can verify my profile
Thanks

[#21]

You cannot. Work as-is. You will be asked by Upwork for verification when needed.

[#22]

So you can make your verification, see that you have all the complete data in your freelance profile, but you must also have all the complete data in each section of your customer profile.

1) Verify the email address

2) Verify the address and telephone number

3) Verify the authentication of security factor.

[#23]

Hello,

I'm Sandali. How many days does it take to verify my ID? It has been almost 4 days. But I didn't get any response.

[#24]

Hi Sandali,

Please refer to this support ticket for advice from our team on completing your verification.

[#25]

Hi Zobayda,

Please go ahead and submit your own documents for verification. If any clarification is needed on the name our team will reach out to you directly.