Locked Private Profile

[#1]

Hi there, 
My account was kept private because of not earning until now. please help me in making it public.

thanks 

[#2]

I am new and constantly applying for jobs but my profile is private, so please make it visible to all.  

thanks in advance

[#3]

Hi Babar,

If you are a new freelancer and don't earn money on Upwork within 90 days of your first proposal, or you choose not to submit a proposal within your first 90 days, your profile will change to private. When your profile is set to private it is not shown in freelancer search results but rest assured, clients are still able to see your profile when you submit proposals!

I took the liberty of resetting your profile visibility back to public status. For future reference, you can request for your profile visibility to be reset by clicking this link found in this help article.

[#4]

Hello,

My profile visibility is set to locked. I've applied multiple times to set the visibility to public but it's of no use. I'm unable to invite my non upwork clients that way. Any help?

[#5]

Hi Fahad,

When your profile is set to private it is not shown in freelancer search results but rest assured, clients are still able to see your profile when you submit proposals! I took the liberty of resetting your profile visibility back to public status. To manage your profile visibility in the future, you may follow the steps in this article, or click the "Reset My Profile Visibility" on this page. 

A gentle reminder, please avoid creating several tickets or posts for the same concern so that the team could assist you more efficiently. Thank you!

[#6]

I saw that my freelancer profile was set to "locked private," so I followed the instructions on the help article and submit a request to have it unlocked.  After doing so, the confirmation page stated that it could take "up to 4 hours."  Eight hours later, it was still set to "locked private," so I attempted to chat in to obtain support, but was only able to open up a ticket.

Now, almost 24 hours since requesting my profile be unlocked, it is still set to "locked private."

If Upwork cannot meet the obligations they set forth, they should remove the language that states it could take "up to 4 hours."  This is a terrible failure in customer service.

I'm prepared to close my Freelancer and Agency accounts and begin a dispute with my credit card company for the most recent subscription charge if this issue is not addressed within the next few hours.

Absolutely unacceptable, Upwork.  Do better.

[#7]

Hi Will,

We certainly understand your concern and I can also confirm that your request has been forwarded to the appropriate team. We apologize for not being able to get back to you sooner. I took the liberty of resetting your profile visibility back to public status. You're all set now. Let me know if you need further assistance.

[#8]

I have setup a New Project, But its also approved from Upwork team. But I am gettign below error, Could someone , Please help what exactly is this.

Sorry, you cannot purchase projects in Project Catalog using this account.

[#9]

---

Raveesha B wrote:

I have setup a New Project, But its also approved from Upwork team. But I am gettign below error, Could someone , Please help what exactly is this.

Sorry, you cannot purchase projects in Project Catalog using this account.

---

Because YOU can't. Why would YOU?

I can (purchase from you). Other clients can (purchase from you). But, YOU can't buy your own services, that wouldn't make sense.

In other words - all is good. Don't worry about that message.

[#10]

Thank you.

I have another concern regarding my profile. I cannot switch my account to public. It is always in private mode.

[#11]

Hi Raveesha,

Your profile visibility has been reset. Don't hesitate to let us know if you need further assistance.

[#12]

Thank you for your kind cooperation

[#13]

Hello,

I am new here and haven't gotten any project/work (since June 2022).

I noticed that my profile is locked to 'Private'. I sent 3 requests for 'reset to public', but nothing happens.

Is this possible? Or this depends whether you get work first?

Thank you. 

[#14]

Hi Juds,

Thank you for reaching out to us. I've successfully set your profile visibility to public. To manage your profile visibility in the future, you may follow the steps in this article, or click the "Reset My Profile Visibility" on this page.

[#15]

Thank you, AJ. 

[#16]

Hi, I have the same problem as others here. I tried many times to click Reset Profile Visibility but to no avail. Also, I want to ask where is now my free 10 connects that Upwork is willing to give every month, in order for me to send a proposal to a client. What is left for me now is only 2 connections which are not enough to send a proposal. I hope you could reset my profile visibiity and receiving 10 free connects. Thank you.

[#17]

Hi Noel,

Thank you for reaching out to us. I've successfully set your profile visibility to public. To manage your profile visibility in the future, you may follow the steps in this article, or click the "Reset My Profile Visibility" on this page.

[#18]

Thank you for your timely response and result provuded.

[#19]

Hi AJ, when I checked my profile this morning, it is still locked to private. Thank you.

[#20]

Hi Noel,

Your profile visibility is already set to Public now. Could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.

Thank you,

Pradeep

[#21]

Hi. i have requested several times to reset my profile visibility. I already have earnings now and currently has a client. Please set my profile back to public.

[#22]

Hi Sir Daniel,

Thank you for reaching out to us. I've successfully set your profile visibility to public. To manage your profile visibility in the future, you may follow the steps in this article, or click the "Reset My Profile Visibility" on this page.

[#23]

Thank you so much! I have tried that option for about 4 times already but had no luck. You're a lifesaver!

[#24]

Hi I have the same problem. Already sent several request thru the link under support for resetting profile to public. Been trying more than 2 weeks already and getting the same response with no resolution. Hope you can set it back to public. Thank you!

[#25]

Hi, my account is kept private frequently. Please let me know the problem and please get it back to the public ASAP. Thank you.

[#26]

Hi Maimuna,

Your profile visibility has been reset. You can check this help article to learn why it can be switched to private.