Id certification still not updated

[chaitalir]

I had submitted my id for verification and still have gotten no update from the upwork team. My payments are on hold and also not getting any appropriate response from the support team. 
Re: ID Verification Taking Too Long 

[NikolaS]

Hi Chaitali,

Thank you for reaching out to us. I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further.