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Abrar's avatar
Abrar U Community Member

Locked Private Profile

Hi there, My account was kept private because of not earning until now. please help me in making it public. thanks

ACCEPTED SOLUTION
Nikola's avatar
Nikola S Retiring Moderator

Hi Abrar,

 

If you are a new freelancer and don't earn money on Upwork within 90 days of your first proposal, or you choose not to submit a proposal within your first 90 days, your profile will change to private. 

 

When your profile is set to private it is not shown in freelancer search results but rest assured, clients are still able to see your profile when you submit proposals!


You can request that your profile visibility is reset by clicking this link found in this help article.

 

 

 

Update:

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

 

Thank you!

~ Nikola

View solution in original post

818 REPLIES 818
Andrea's avatar
Andrea G Community Manager

Hi Alezay,

 

Your profile visibility has been set back to public.

 

~Andrea
Saima's avatar
Saima R Community Member

my profile visibility has changed as private how to make it public

Andrea's avatar
Andrea G Community Manager

Hi Saima,

 

Your profile visibility has been set back to public.

 

~Andrea
Kevin's avatar
Kevin A Community Member

Hello, Can you help me to change my profile to the public again? It's locked Please help me to change it to Public again, thank you.
Kevin Angelrico Tw : https://www.upwork.com/freelancers/~0187b33ca7c080a7f9

Arjay's avatar
Arjay M Retired Team Member

Hi Kevin,

 

Thank you for reaching out to us. Your profile visibility has been reset back to Public Status. You can check out this help article for more details on how to best manage your profile visibility.

 

~ Arjay
Upwork
Masum's avatar
Masum B Community Member

How to change my profile from Private to Public status?

Experience freelancers help me.

Joanne's avatar
Joanne P Retired Team Member

Hi Masum,

 

Your profile visibility has been reset to back to public. 

~ Joanne
Upwork
Ghafar's avatar
Ghafar K Community Member

Thanks

Anca's avatar
Anca A Community Member

Hello,

I just noticed that my profile visibility is private, please can you help me to change my visibility to be public. Thank you!

Anca

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Anca,

 

Thank you for reaching out. Your profile visibility has been set to public. Please check this help article to learn more about how you can avoid having your profile automatically set to private.


~ AJ
Upwork
Ghafar's avatar
Ghafar K Community Member

Respected

 

I am very happy send Profile to Public about avoiding having Profile 

Javier's avatar
Javier C Community Member

Hello Moderators! 

How are you today? I just realized that my profile was on private. I just click on "Reset", but I wonder if you can do it.

Thanks a lot!

Regards

Javier's avatar
Javier C Community Member

It is done now! Thanks to whoever had be🙌

Vincenzo's avatar
Vincenzo M Community Member

Dear Comminity managers and upwork team, 

 

I start around 4 days ago to actively update my profile ( I have 15+ years of experience in IT, but i have zero logged experience in UpWork) , add description following the guidelines, I also crate a video presentatio (i just removed today, i want to redo one better) and i I put my profile public and i set my availability badge for 7 week ( I had to "pay" 7 Connects).

 

After this  i start logging for a job, and i submit 16 proposals hopig to get one. I also read that we need to be patient.. it is th market. i understand.

 

Than this mornig I receive an umail drom upwork. Here you are:

Resume earning to reset your profile

Hi Vincenzo,
We noticed you have not been working through Upwork lately.
To improve clients' search results, and show them more freelancers who are available, we have changed your profile to "private" until you are ready to start taking on new jobs. Your profile will not be seen by clients unless you submit proposals for their jobs.
It will automatically become public again when you resume earning through Upwork. You can also contact Upwork Support for help.
 

Keep your profile public with Freelancer Plus

If you have other work or priorities which now require your full attention and you want to keep your profile public without earning every 30 days, sign up for Freelancer Plus.
Thanks for your time,
The Upwork Team

 

What is mean? Why my profile it is not public? How i can get a job if i keep my profile private? Who if going to give me back my connect since i pay for the badge availability but clearly now it is useless becaue my profile was forced to private.

 

Please explain.  

Sophie's avatar
Sophie A Community Member

First, you need a profile picture representing yourself, not a logo. 

 

Clients can see your profile when you send proposals. They will also see your «available now» badge. When you will start earning, it will demonstrate you are more active on Upwork and your profile will become public.

Vincenzo's avatar
Vincenzo M Community Member

I set my profile picture rapresenting myself.

 

How can i start earning if it is private? Does it menas i have to actively spent "connetcs" to make proposal to joboffer? And it is impossible for client to find me?

Thanks for the reply.

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Vincenzo,

 

Visibility settings help give you control over your work. They help you control when, where, and who you work with by choosing where and when your profile is displayed. They also control the display of your profile in search engines like Google.

 

  • Public — Your profile will be visible to the entire internet, including clients, freelancers, and visitors. It’s also visible to search engines such as Google and Bing. Use this option if you want anyone with internet access to be able to view your Upwork profile.
  • Only Upwork Users — Only logged-in Upwork members can find your profile and it’s hidden from search engines.
  • Private — We’ll exclude your profile from the Upwork marketplace and search engines. This means clients won’t see you when they search for freelancers. People who aren’t logged into Upwork won’t be able to access your profile via a direct link. People who are logged into Upwork and have access to your direct profile link will only be able to see your first name, last initial, title, photo, rate, city, and country.

 

When your profile is set to private, your profile will just be shown to clients to whom you submit proposals to.


~ AJ
Upwork
Vincenzo's avatar
Vincenzo M Community Member

Dear Annie Jane B, thanks for the promt reply, I just found a little bit unfair to be set as locked privatejust becasue I am new. It will be very hard for me to find client in such way... Let see.

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Vincenzo,

 

If you are a new freelancer and don't earn money on Upwork within 90 days of your first proposal, or you choose not to submit a proposal within your first 90 days, your profile will change to private. 

 

I just set your profile visibility to Public. Please check this help article to learn more about how you can avoid having your profile automatically set to private moving forward.


~ AJ
Upwork
Vincenzo's avatar
Vincenzo M Community Member

Thanks 🙂 in the last 3 days I submit 18 proposals... I am trying my best to be active. It is clear now 🙂

 

ps i still see it as Locked private .. maybe it is just a matter to wait ...

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Vincenzo,

 

Could you please try clearing your cache and cookies and check again? Let us know if your profile visibility is still locked to private.


~ AJ
Upwork
Sameena's avatar
Sameena P Community Member

hello there,
My Upwork account is private please public it. so I start work on it.

Pradeep's avatar
Pradeep H Retired Team Member

Hi Sehrish,

 

Thank you for your message. Your profile visibility is set to Public now.

 

Thank you,

Pradeep

Khaled's avatar
Khaled M Community Member

Hello! My profile visibility has been set to private from  public. My account was kept private because of not earning until now. please help me in making it public. thanks

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Khaled,

 

I just checked and it looks like your account is already set to public. Feel free to update your support ticket should you need further assistance.


~ AJ
Upwork