Solved: Membership Upgrade - Page 19

Innocent O · ‎11-08-2020

Hello,

why does my Card buy connects but is declined when I try to upgrade to the Plus membership plan?

Pradeep H · ‎11-08-2020

Hi Innocent,

Thank you for your message. I am sorry to hear about the trouble while upgrading your membership. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.

If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the 'Chat with Upwork' button on the Contact Support page.

~ Nikola

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Hassan G · ‎09-09-2024

Hi Upwork team! I am having a problem while buy membership plus or buy connects. When I want to pay with my current billing method that I paid with it 2 months ago , the error which is "Sorry, we couldn't charge the billing method you selected. Please try a different one. If you still need help, contact customer support .".

I already checked all things with my bank, everything is OK. So please help me to fix it to upgrade membership.

Thank you

Luiggi R · ‎09-09-2024

Hi Hassan,

I see that you've recently raised a support ticket regarding your concern. As soon as the next available agent gets your ticket in their queue, they'll contact you to assist you further.

~ Luiggi

Eliska B · ‎10-20-2024

Hi, Upwork team.

I'd like to downgrade my membership from Plus to Basic. My current billing cycle is Sep 21, 2024 — Oct 20, 2024, so I literally have to do it now. It's 19:13 in Amsterdam, which makes it 17:13 UTC, meaning I should still be able to do so. However, I'm getting this error: "We are in the process of subscription renewals and upgrades are not possible during that period. Please come back later." The AI in the chat told me to wait, which would mean getting billed again. Can you please help me?

Ivygail J · ‎10-20-2024

Hi Eliska, I saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will reach out to you. I'd like to clarify that it is by design that Memberships can’t be downgraded during renewal periods.

~Ivy