Money refunded, but client ask double amount from what he put on the project.

[#1]

Hi I have a problem with my client that just arrived and is using upworks.

I am currently in the mediation process, but because I am late in mediating.

My client asked for a refund of all the money he had spent. and I agreed to that, after I did that, it turned out that my client asked for my money back. and he asked for monetary compensation. ( total refund x 2 )

Can I get input ?

because right now I'm getting suspended from upworks because returning the money in full doesn't provide a solution either.

Thank you

[#2]

Hi Steven,

I checked your account and it looks like one of our mediation specialists assisted with your refund concern. You may access the ticket here. We appreciate your patience and cooperation with our mediation team in getting this resolved as soon as possible.