My payment got rejected

[#1]

Hi. My payment got rejected and it says invalid data in the following fields: date_of_birth.

I was able to verify my account a few days ago when I submitted my ID and my account is now verified. 

Can anyone help? TIA

[#2]

Hi Mart,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[#3]

Thanks, Joanna. Do we have an update by the way?

[#4]

Hi Mart,

I am Pradeep stepping in for Joanne. I see that you are inquiring about the support ticket initiated on your query. I will be happy to assist you with this matter. 

I checked your account and can confirm that your concern has already been forwarded to the relevant team. One of our team members will update you via a support ticket as soon as possible. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep