Payment Method Inactive !

[#1]

Hello ! It's been five days since i added payment method to local bank. But it's still inactiave. No Response or Verification email from upwork.Can you please tell me how long it will take to active ?

[#2]

Hi Mason,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

[#3]

Okay, Andrea. I was just not sure that my support ticket came through, since I couldn't submit one directly and had to rely on the chat bot.

Many thanks & awaiting their response. 

[#4]

I completed the tax file data and linked my PayPal account to the site and waited seven days and my payment method is still not activated. I have another question, does my name on the site have to be the same name on the email with which I was registered?

[#5]

Hi mohamad,

Thank you for reaching out to us. I shared your concern with the team and your payment method should be active now. Please let us know if you need further assistance. 

[#6]

it's activated now, thanks

[#7]

Had a note that my account was paused from withdrawing as a client was deemed suspicious. upwork have resolved the issue, the tickets closed and my account seems to be in good standing and no affected. 
Unfortunately I try to withdraw and it says contact support. A kind support to check the account and reinstate my withdrawal please. 

[#8]

If the client and/or the contract was removed by Upwork, you will not get any money unless you used the time tracker.

[#9]

Hi George,

I'll have one of our team members reach out to you directly via a support ticket. You can check here or your email for updates and you can definitely communicate if you need further assistance. We seek your patience and utmost understanding while sorting this out for you. Thank you!

[#10]

Its funny how Upwork states that: Upon checking, payments made to your account has been reversed by your client's bank. When this happens, your payments are restricted until the full chargeback amount is returned to us. 

The client has paid for completed job and has placed positive feedback stating that the job was awesome and that he was excited with the outcome received:

Upwork also states the following: 2. We review the client’s Upwork account because reversing a payment, in most cases, is against our TOS and can result in us permanently suspending their Upwork account.

Therefore this is against their terms or policies.

From what i know: 1) There is no chargeback or the issue was solved after the client was suspended and Upwork wants to cash in,

I would like proof that the client's bank or the client requested a chargeback. Suspending my account from withdrawing and demanding a pay is illegal if no official proof of what Upwork states is showed, which i will also forward to my legal team.

Upwork is the middle man here and the same way they receive their fees instantly, the same way they should accept their responsibility for not screening clients or freelancers properly and for allowing these dozens of cases everyday take place with verified payments. For me it seems that **Edited for Community Guidelines**.

Therefore i would like an official evidence that the client requested chargeback. If they will provide such evidence, I will happily pay the amount. If not, then Upwork says that I owe them money, and I say that i am the King of Wales

[#11]

Hi George,

I certainly understand why you're upset about the reversal issue on your account. While we won't be able to share details about a specific case in the public community. Please don't hesitate to communicate with the team handling your case through this support ticket if you have questions or are in need of further assistance.

[#12]

Hi Everyone,

When I try to withdraw payment to my bank account, a message pop-up showing that Withdrawal is currently restricted on my account. Please contact Upwork Support.

can anyone explain the possible reason for this as I have done nothing wrong?

[#13]

Hi Mansoor,

I have checked your account and I can't seem to replicate the issue. Can you please try clearing your cache and cookies or use a different browser? Let me know if the issue persists with a screenshot of the error and I'll look further into that for you. 

[#14]

Hello Upwork - Can you please have someone reach out to me. 

Like many others here our accountants are asking for a W9 form before we can hire anyone.  Your Tax information page does not mention anything about issuing W9's to clients, and it looks like the only way to request one is via the community "Ask a question" tool.

Thank you for your assistance.

[#15]

Hi Jason,

I'll have one of our team members reach out to you with assistance on your request. You can check this page or your email for updates.

[#16]

I have a  problem on Payment Methods upwork show me that it is inactive 

i want ask what is this problem and how can i solve it ?

I also completed all steps and its been more than 3 days now but shows inactive.

Help needed

[#17]

Hi Abdullah,

Someone from our team will reach out to you via support ticket in order to assist you further.

[#18]

I linked my bank account more than 3 days ago yet it's still marked as inactive. How can I activate it?

[#19]

Hi Sumaya,

I've requested the assistance of our team. One of our agents will reach out to you via a support ticket. 

[#20]

Hello 

I added paypal as payment method and it keeps telling me"The beneficiary name is mismatched" also they are the same

Regards

[#21]

Hi Alaa,

I checked and can confirm there is no name mismatch on your account. In order to activate your payment method now, please fill out the Form W-8BEN.

[#22]

Hello 

I added paypal as payment method and it keeps telling me"The beneficiary name is mismatched" also they are the same

Regards

[#23]

I got my first client and they paid a milestone already, but I haven't been able to access the funds at all. I've verified my identiy and filled my W9, so I don't understand why this can be happening. I contacted support days ago but haven't heard back. Can someone help me or tell what I need to do ?

[#24]

Hi John,

I'm sorry if you got caught off guard about the status of your financial account. I'll have one of the team members reach out and provide you with more information and of course assistance on how to resolve this issue. You should be getting an update through a support ticket on this page once your case has been reviewed.

[#25]

Hi, am doing a project and would like to receive payment but upwork still has not verified my account. What do I do? Its been 5 days. Thansk

[#26]

Hi Jordan,

Thanks for reaching out. I can see that you've raised a support ticket regarding your concern. Kindly allow 24-48 hours for the Customer Support team to follow up with you, they'll assist you further.