Jun 10, 2024 11:15:19 AM Edited Jul 12, 2024 03:10:40 AM by Luiggi R
Your withdrawal method isn’t active yet. For security reasons, you need to wait 3 days after you add a new withdrawal method before you can use it.
Solved! Go to Solution.
Jun 10, 2024 02:41:05 PM Edited Jul 12, 2024 03:15:16 AM by Luiggi R
Hi Huzaifa,
If your payment method is inactive, it can be because of one or both of the following reasons:
If you’re not a U.S. taxpayer, you must file a Form W-8BEN instead. The Form W-8BEN is used to confirm that you’re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. Tip: You can use your legal name as it appears in your passport or other official documents.
Jun 10, 2024 02:41:05 PM Edited Jul 12, 2024 03:15:16 AM by Luiggi R
Hi Huzaifa,
If your payment method is inactive, it can be because of one or both of the following reasons:
If you’re not a U.S. taxpayer, you must file a Form W-8BEN instead. The Form W-8BEN is used to confirm that you’re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. Tip: You can use your legal name as it appears in your passport or other official documents.
Jul 3, 2024 09:02:05 AM Edited Jul 12, 2024 03:07:20 AM by Luiggi R
Hello , I am a freelancer on Upwork . I have filed for an itin and i am waiting to receive it so I can update my tax information. I was told by Upwork chatbox until then Upwork will be witholding tax earnings at 24 - 30 percent . I am perfectly fine with that. However , none of my payment methods are working , even though I am submitting the exact name that I have listed on my Upwork account "Isaac Oseitutu" , and it is saying I have to submit tax information. This is not what I was told previously so I would like to withdraw my earnings and get taxed at the withholding tax rate until my ITIN comes in the mail. How long will it take to start receiving my payments and can you help me with entering a withdrawal method I have tried numerous times.
""For U.S. taxpayers without a valid SSN, EIN, or ITIN, Upwork is required to withhold 24% of your earnings for tax purposes. This is a standard IRS backup withholding rate." - Bot response
"Yes, you can start taking clients and receiving payments without your ITIN. Upwork will withhold 24% of your earnings for tax purposes until you provide a valid ITIN."- Bot response
"If you do not provide a valid SSN, EIN, or ITIN within 15 days of being notified of an error, Upwork is required to withhold 24% of your earnings."-Bot response
Jul 3, 2024 12:48:57 PM by Luiggi R
Hi Isaac,
Thank you for reaching out. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Jun 20, 2024 09:31:43 AM by Majid H
I added my bank account as withdrawal method few days ago,
I got the email saying my profile picture doesn't match my ID and also upwork name does not match the bank account title.
I fixed both issues many days ago, but no response from Upwork.
I am not even sure weather my ID was verified or not as I don't see the ID verified badge.
I have a client I want to bring to Upwork but this is blocking me.
Please help me with the next steps.
thanks,
Majid
Jun 20, 2024 11:35:40 AM by Arjay M
Hi Majid,
I've escalated your community post to a support ticket. One of our agents will contact you soon with more information about the status of your payment method and to assist.
The ID verification we initially processed is to clear the beneficiary name mismatch" issue on your payment method. I have checked your account; it doesn't need further verification yet. If the team finds the need for you to do it, you will receive an email detailing the instructions for completing your verification specifically for the badge. I hope this clarifies.
Jun 23, 2024 02:47:44 AM Edited Jun 23, 2024 02:51:58 AM by Daniel S
Hi everyone! I need some help here.
I have set up the payment method, but it has not been activated yet due to the 3-day security rule. However, the payment schedule is set to quarterly, which means Upwork is going to transfer the money tomorrow.
What will happen if the money is scheduled to be transferred, but there is no active payment method?
Jun 23, 2024 06:01:23 PM by Pradeep H
Hi Daniel,
Thank you for your message. I checked and can confirm that your payment method is already active now. Feel free to message us if you need further assistance.
- Pradeep
Jul 12, 2024 07:06:32 AM by Luiggi R
Hi Nour,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Jul 18, 2024 09:31:46 AM by Luiggi R
Hi Nesra,
I checked and it appears that your withdrawal method isn't active because you haven't provided your Tax Information yet. More specifically, you are missing your Tax Identification Number. This is the number that your country uses for collecting your tax information and may have a different name, such as PAN in India, for example. You may be able to find information about your country’s TIN here. If you have questions about your number, you will need to consult a tax advisor in your country or contact your local tax authority. Don't hesitate to visit this article for additional details on completing your Tax Information.
Jul 18, 2024 11:57:57 AM by Nesra H
But I am unable to provide a Tax Identification Number (TIN) because, as a freelancer in Ethiopia, I am not eligible to obtain one.
Could you please advise on how I can proceed in this situation?
Jul 16, 2024 05:40:27 AM by Jeffry H
Hey Pradeep, thanks for getting back to me.
I figured out what was wrong with my payment method. I accidentally put in my card number instead of my bank account number on Upwork. I fixed it and updated it with my personal bank account number. Could that be the reason for the issue? However, now I'm getting the "mismatch beneficiary name" problem again after updating the payment method information.
I have also reached out to my bank to verify the situation, and they have confirmed that there have been no incoming payments from Upwork to my account. They have suggested that there may have been an error in the bank account information, which I've fixed.
Can you please help update the status and resolve this issue? Thanks!
Jul 16, 2024 06:49:44 AM by NikolaS N
Hi Jeffry,
Please allow up to 4 business days for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it.
Jul 16, 2024 03:38:34 PM by Jeffry H
Hi Nicola, Thank you for your response.
I had a similar issue last week and Pradeep helped me out by changing my name on the certificate of earnings from "Jeffry S" to "Jeffry Hasiholan S," which fixed the problem then. However, it seems that the certificate still doesn't show my full legal name, "Jeffry Hasiholan Sinambela". I need this to be updated to match my bank account name exactly.
I believe that the same process Pradeep used to update my name previously may be the solution to this issue. If it is, I would greatly appreciate it if this could be fixed right away so we don't have to wait for 4 days. If not, I understand and will wait as advised. Thanks again for your help.
Jul 16, 2024 07:56:24 PM by Jeffry H
Hi Ivy, thank you for sharing my concern with the team. I’ve submitted a support ticket with all the details. I appreciate your help and look forward to resolving this issue.
Aug 1, 2024 03:26:49 PM by Colin B
Could you please help me add a 'get paid' method to my account? I've tried several times, but it hasn't been approved. Could you suggest the correct way to do this?
Aug 1, 2024 05:06:25 PM by Ivygail J
Hi Colin,
I checked and see that your payment method is inactive because you need to provide your tax information. Note that all freelancers who are U.S. citizens should file a Form W-9 with Upwork to access their funds. You sign electronically by submitting the form.
Aug 5, 2024 11:36:23 AM by Surojit K
Why is the withdrawal method not active yet?
when my withdrawal method will be active.
Could you please assist me?
Aug 9, 2024 02:50:04 PM by MD Reaz U
I added a bank account with Upwork but it shows inactive.
What should I do now?
Aug 9, 2024 07:06:06 PM by Ivygail J
Hello MD Reaz,
I checked and it appears that your withdrawal method isn't active because you haven't completed your Tax Information yet. More specifically, you are missing your Tax Identification Number. This is the number that your country uses for collecting your tax information and may have a different name, such as PAN in India, for example. You may be able to find information about your country’s TIN here. If you have questions about your number, you will need to consult a tax advisor in your country or contact your local tax authority. Don't hesitate to visit this article for additional details on completing your Tax Information.
Aug 9, 2024 06:22:21 PM by Nhi D
Hello, I'm currently encoutering the same issue. Because of my carelessness, I typed my nickname instead of my real name in the verified name field (I don't know how to view my verified name or how to submit a support ticket). I discovered this issue when updating my payment method and the system indicated that the name on the card did not match the name I had updated on Upwork. How can I contact Upwork to provide the necessary information and resolve this problem?
Aug 9, 2024 08:45:48 PM by Ivygail J
Hello Nhi,
Thank you for reaching out. I checked and it appears that the name mismatch on your withdrawal method has been cleared. However, it isn't active because you haven't provided your Tax Information yet. More specifically, you are missing your Tax Identification Number. This is the number that your country uses for collecting your tax information and may have a different name, such as PAN in India, for example. You may be able to find information about your country’s TIN here. If you have questions about your number, you will need to consult a tax advisor in your country or contact your local tax authority. Don't hesitate to visit this article for additional details on completing your Tax Information.
Aug 11, 2024 10:02:37 PM by Nhi D
Hello Ivy,
I cannot see Vietnam in the list you sent. And I also tried to search my individual tax number (TIN) on Vietnamese government website, but there were no results. What should I do?
Best regards,
Dasein.
Aug 13, 2024 01:09:44 AM by Zonish A
Hello Upwork Team,
I added my bank details to my account over 72 hours ago, but the bank information has not been activated yet. I urgently need this resolved. Could you please address this issue as soon as possible?
Thank you in advance for your assistance.
Aug 13, 2024 04:37:38 AM by Pradeep H
Hi Zonish,
I checked your account and can confirm that your payment method is successfully added to your Upwork account on Aug 11, 2024. There is a 3 days security period applicable to all new payment methods before they are active on your Upwork account for withdrawal.
- Pradeep
Aug 14, 2024 02:32:06 PM by Abdelrhman M
Dear Upwork Support Team,
I hope this message finds you well. I am writing to report an issue with my bank account on Upwork. Although my bank details have been entered correctly and have been verified 100%, my account remains inactive. I have waited over three days for this issue to be resolved, but unfortunately, there has been no progress.
Given the urgency of this matter, I would appreciate your prompt assistance in resolving this issue as soon as possible. Additionally, I would like to know the steps I should take if this situation arises in the future to avoid similar delays.
Thank you for your attention to this matter. I look forward to your swift response.
Best regards,
Abdelrhman M.
Aug 14, 2024 05:42:04 PM by Ivygail J
Hi Abdelrhman,
I am sorry to learn that you are having issues with your payment method. I’ve escalated your community post to a support ticket and one of our agents will be in touch with you soon to assist.
Aug 17, 2024 05:14:52 AM by Ronna P
Thank you for getting back to us, Abdelrhman. Upon checking, I see that the handling team is currently reviewing the issue. I have also shared your post with the team for follow-up. Please allow more time for our team to review your case. You will be notified of their response.
Aug 14, 2024 07:55:29 AM by Sherwin R
I have the same problem, the name on both my linked payment and financial account is the same but the error says different name. Can someone help me please
Aug 14, 2024 08:09:11 PM by Ivygail J
Hello Sherwin,
I checked your account and it appears that the name mismatch has been cleared. However, your withdrawal method isn't active because you haven't provided your Tax Information yet. More specifically, you are missing your Tax Identification Number. This is the number that your country uses for collecting your tax information and may have a different name, such as PAN in India, for example. You may be able to find information about your country’s TIN here. If you have questions about your number, you will need to consult a tax advisor in your country or contact your local tax authority. Don't hesitate to visit this article for additional details on completing your Tax Information.
Aug 21, 2024 03:54:42 AM by Ronna P
Hi Konara,
I'm sorry to hear about the status of your payment method. I'll be glad to help. I checked and see that your Tax information is not complete yet; this is why the payment method shows inactive at the moment. Specifically, you need to enter your tax identification number in Manage finances > Tax information for your payment method to become active. You can visit these helpful pages to learn more:
Aug 30, 2024 04:48:24 AM by Samantha P
Hi
I am just sorting my payment method and it says I need to complete either a W-8 or W-9 form for tax purposes. I can't see where to do this or find it on the platform. It just sends me in circles. Any help will be appreciated.
Aug 30, 2024 05:27:48 AM by Ronna P
Hi Samantha,
Thank you for sharing your concern. You can go to Manage finances > Tax information to complete this information. You can learn more by visiting this helpful article.