Hi Huzaifa,
If your payment method is inactive, it can be because of one or both of the following reasons:
- It was added in the last three days: For security reasons, any new payment method will become active in three days.
- You need to provide your tax information: All freelancers who are U.S. persons should file a Form W-9 with Upwork to access their funds. You sign electronically by submitting the form.
If you’re not a U.S. taxpayer, you must file a Form W-8BEN instead. The Form W-8BEN is used to confirm that you’re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. Tip: You can use your legal name as it appears in your passport or other official documents.
Hi Huzaifa,
If your payment method is inactive, it can be because of one or both of the following reasons:
- It was added in the last three days: For security reasons, any new payment method will become active in three days.
- You need to provide your tax information: All freelancers who are U.S. persons should file a Form W-9 with Upwork to access their funds. You sign electronically by submitting the form.
If you’re not a U.S. taxpayer, you must file a Form W-8BEN instead. The Form W-8BEN is used to confirm that you’re not a U.S. taxpayer and that Upwork is not required to withhold taxes from your earnings. Tip: You can use your legal name as it appears in your passport or other official documents.
Hi Isaac,
Thank you for reaching out. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Hi Majid,
I've escalated your community post to a support ticket. One of our agents will contact you soon with more information about the status of your payment method and to assist.
The ID verification we initially processed is to clear the beneficiary name mismatch" issue on your payment method. I have checked your account; it doesn't need further verification yet. If the team finds the need for you to do it, you will receive an email detailing the instructions for completing your verification specifically for the badge. I hope this clarifies.
Hi Daniel,
Thank you for your message. I checked and can confirm that your payment method is already active now. Feel free to message us if you need further assistance.
- Pradeep
Hi Nour,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Hi Nesra,
I checked and it appears that your withdrawal method isn't active because you haven't provided your Tax Information yet. More specifically, you are missing your Tax Identification Number. This is the number that your country uses for collecting your tax information and may have a different name, such as PAN in India, for example. You may be able to find information about your country’s TIN here. If you have questions about your number, you will need to consult a tax advisor in your country or contact your local tax authority. Don't hesitate to visit this article for additional details on completing your Tax Information.
Hey Pradeep, thanks for getting back to me.
I figured out what was wrong with my payment method. I accidentally put in my card number instead of my bank account number on Upwork. I fixed it and updated it with my personal bank account number. Could that be the reason for the issue? However, now I'm getting the "mismatch beneficiary name" problem again after updating the payment method information.
I have also reached out to my bank to verify the situation, and they have confirmed that there have been no incoming payments from Upwork to my account. They have suggested that there may have been an error in the bank account information, which I've fixed.
Can you please help update the status and resolve this issue? Thanks!
Hi Jeffry,
Please allow up to 4 business days for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it.
Hi Nicola, Thank you for your response.
I had a similar issue last week and Pradeep helped me out by changing my name on the certificate of earnings from "Jeffry S" to "Jeffry Hasiholan S," which fixed the problem then. However, it seems that the certificate still doesn't show my full legal name, "Jeffry Hasiholan Sinambela". I need this to be updated to match my bank account name exactly.
I believe that the same process Pradeep used to update my name previously may be the solution to this issue. If it is, I would greatly appreciate it if this could be fixed right away so we don't have to wait for 4 days. If not, I understand and will wait as advised. Thanks again for your help.
Hello MD Reaz,
I checked and it appears that your withdrawal method isn't active because you haven't completed your Tax Information yet. More specifically, you are missing your Tax Identification Number. This is the number that your country uses for collecting your tax information and may have a different name, such as PAN in India, for example. You may be able to find information about your country’s TIN here. If you have questions about your number, you will need to consult a tax advisor in your country or contact your local tax authority. Don't hesitate to visit this article for additional details on completing your Tax Information.
Hello Nhi,
Thank you for reaching out. I checked and it appears that the name mismatch on your withdrawal method has been cleared. However, it isn't active because you haven't provided your Tax Information yet. More specifically, you are missing your Tax Identification Number. This is the number that your country uses for collecting your tax information and may have a different name, such as PAN in India, for example. You may be able to find information about your country’s TIN here. If you have questions about your number, you will need to consult a tax advisor in your country or contact your local tax authority. Don't hesitate to visit this article for additional details on completing your Tax Information.
Hi Zonish,
I checked your account and can confirm that your payment method is successfully added to your Upwork account on Aug 11, 2024. There is a 3 days security period applicable to all new payment methods before they are active on your Upwork account for withdrawal.
- Pradeep
Hi Abdelrhman,
I am sorry to learn that you are having issues with your payment method. I’ve escalated your community post to a support ticket and one of our agents will be in touch with you soon to assist.
Thank you for getting back to us, Abdelrhman. Upon checking, I see that the handling team is currently reviewing the issue. I have also shared your post with the team for follow-up. Please allow more time for our team to review your case. You will be notified of their response.
Hello Sherwin,
I checked your account and it appears that the name mismatch has been cleared. However, your withdrawal method isn't active because you haven't provided your Tax Information yet. More specifically, you are missing your Tax Identification Number. This is the number that your country uses for collecting your tax information and may have a different name, such as PAN in India, for example. You may be able to find information about your country’s TIN here. If you have questions about your number, you will need to consult a tax advisor in your country or contact your local tax authority. Don't hesitate to visit this article for additional details on completing your Tax Information.
Hi Konara,
I'm sorry to hear about the status of your payment method. I'll be glad to help. I checked and see that your Tax information is not complete yet; this is why the payment method shows inactive at the moment. Specifically, you need to enter your tax identification number in Manage finances > Tax information for your payment method to become active. You can visit these helpful pages to learn more:
Hi Samantha,
Thank you for sharing your concern. You can go to Manage finances > Tax information to complete this information. You can learn more by visiting this helpful article.
