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Afzaal's avatar
Afzaal B Community Member

Portfolio Image file cropped by the system from the top and from the bottom

My jpg file size is 799x926 (W 799 H 926, W799 dpi H926 dpi and file size 174Kb) but when I upload it to the upwork portfolio, the system crop it from the top and the bottom. How do I fix it, I need assistance. Please guide, ASAP.

3 REPLIES 3
Pradeep's avatar
Pradeep H Retired Team Member

Hi Afzaal,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

- Pradeep

Afzaal's avatar
Afzaal B Community Member

Hi Pradeep,

This is to inform you that, despite the lapse of considerable time, I have not received any reply. Will you please expedite the process? 

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Afzaal,

 

Would you please have a look at your ticket using this link? I can confirm that the team contacted you with more information on the next steps. Don't hesitate to let us know if you need further assistance. 

~ Luiggi