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Kyle's avatar
Kyle A Community Member

Rising Talent but didn't receive connects

I just got Rising Talent status today and the badge appears in my profile but I did not receive the extra 30 connects that was supposed to come with it. Does it take a few days for that to show up or is there someone I need to contact.

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Andrea's avatar
Andrea G Community Manager

Hi all,

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.

 

Thank you!

~Andrea

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611 REPLIES 611
Bojan's avatar
Bojan S Community Manager

Hi Victor,

 

Usually, it can take up to 48 hours for the system to update and award you your 30 free Connects. If you haven't received your Connects after 48 hours, let us know and we'll assist you further.

 

Thank you.

~ Bojan
Upwork
Jasmine Marie's avatar
Jasmine Marie P Community Member

I just received a notification that I'm now part of the Rising Talent program and I have seen the perks.

 

One of them is 30 free connects - which I don't see it my account.

And Rising Talent Badge - which I also don't see in my profile.

 

Is this a glitch?

Aleksandar's avatar
Aleksandar D Community Manager

Hi Jasmine,

 

Congratulations on receiving the Rising Talent badge! Please, note that it can take up to 48 hours for the system to update and award you your 30 bonus Connects. Let us know if you haven't received your Connects after 48 hours and we'll assist you further. Also, I checked and the badge is already showing on your profile.

 

Thank you.

~ Aleksandar
Upwork
Bilguun's avatar
Bilguun V Community Member

I just got my up rising talent. I'm happy Upwork given me this badge. And I haven't got 30 bonus connects. Do I have to wait and see ?

Goran's avatar
Goran V Retired Team Member

Hi Bilguun,

 

Please allow up to 48 hours for the connects to be awarded on your profile. Thank you.

~ Goran
Upwork
Bilguun's avatar
Bilguun V Community Member

thank you

Noah's avatar
Noah S Community Member

I just became a Rising Talent this morning when I logged onto the site -- but my 30 credits it listed in the New Perks were not added to my account, do these take time to add?

Aleksandar's avatar
Aleksandar D Community Manager

Hi Noah,

 

It can take up to 48 hours for the system to update and award you with 30 bonus Connects. Let us know if you haven't received your Connects after 48 hours so that we can assist you further.

 

Thank you.

~ Aleksandar
Upwork
Alex's avatar
Alex P Community Member

Hello. Im new at UpWork and recently i get Risisng Talent status. But i didnt get 30 free connects. I have the Rising Talent badge, but no connects. Can someone help me?

 

Goran's avatar
Goran V Retired Team Member

Hi Sasha,

 

Please allow up to 48 hours for the Rising Talent connects to be awarded on your profile. Thank you.

~ Goran
Upwork
Alex's avatar
Alex P Community Member

Thanks. 

Riccardo's avatar
Riccardo C Community Member

Hello, I had the same issue but also after 48 hours I didn't receive the connects as a new rising talent. What could I do to solve it? Thanky you for your time.

Goran's avatar
Goran V Retired Team Member

Hi Riccardo,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your connects. Thank you.

~ Goran
Upwork
Rose Anthonette's avatar
Rose Anthonette M Community Member

Hi! I have the same issue on my end, I would like to know if there is a specific timeframe for these benefits to show up on my profile after receiving the badge. Thanks

 

 

Bojan's avatar
Bojan S Community Manager

Hi Rose Anthonette,

 

Congratulations on receiving the Rising Talent badge. Please note that it can take up to 48 hours for the system to update and award you your 30 free connects. Let us know if you haven't received your connects after 48 hours and we'll assist you further.

 

Thank you.

~ Bojan
Upwork
Md Raihan's avatar
Md Raihan M Community Member

Hello Bojan S,

I have the same issue. Already I achieve rising talent badge. Still now not get my free connect that include in the email. Already gone 70+ hours.

Joanne's avatar
Joanne P Retired Team Member

Hi Md Raihan,

 

Congratulations on earning a Rising Talent Badge! I've shared your concern with the team, and one of our team members will reach out and assist you directly via a support ticket. Thank you!

~ Joanne
Upwork
Md Raihan's avatar
Md Raihan M Community Member

Hi Joanne Marie,

Thanks for solution this issue and quick response.

Dominique's avatar
Dominique B Community Member

I have the same issue. I will appreciate if you solve this issue. Thanks

Iro's avatar
Iro K Community Member

 I got Rising Talent status yesterdy and the badge appears in my profile but I did not receive the extra 30 connects that was supposed to come with it. Does it take a few days for that to show up or is there someone I need to contact?

Goran's avatar
Goran V Retired Team Member

Hi Iro,

 

Please refer to the timeframe I`ve shared in my previous post. If you haven't received the connects after 48 hours, let me know here. Thank you.

~ Goran
Upwork
Goran's avatar
Goran V Retired Team Member

Hi Dominique,

 

Are you referring to the Rising Talent connects? If yes, please allow up to 48 hours after you`ve received the badge so that the connects are awarded on your profile. Thank you.

~ Goran
Upwork
Dominique's avatar
Dominique B Community Member

I got it. Thanks

Allia's avatar
Allia L Community Member

Hello! I'm having the same issue with Upwork connects. 

Aleksandar's avatar
Aleksandar D Community Manager

Hi Allia,

 

It can take up to 48 hours for the system to update and award you with 30 bonus Connects. Let us know if you haven't received your Connects after 48 hours and we'll assist you further.

 

Thank you.

~ Aleksandar
Upwork