The beneficiary name is mismatched.

[#1]

Added my bank as a new payment method and I have been told that the beneficiary name is incorrect. How do I fix this?

[#2]

Hey!

I added Paypal as a payment method but it says: "The beneficiary name is mismatched", however, both Paypal and Upwork have identical names.

Please assist.

[#3]

Hi Denys,

Thank you for reaching out to us. I have checked your account and it looks like your name mismatch has been approved. Let me know if you need further assistance, I'll be here.

[#4]

Hi,

Is there a chance I can change my name. I have used my nickname here in upwork. But when I added payment details, it says "Payment method verification in progress. Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account." 

What can I do about this? 

[#5]

Hi Kath,

Thank you for reaching out to us. I checked this for you and can confirm that your financial account is already active.

Generally, it takes 48 hours for our team to review the name mismatch on your account. If our team finds an issue with your payment method, we would reach out to you directly with instructions on how to correct it. You can learn more about this here.

[#6]

Hi Andrea!

I see now, thats not only me, who is having a problem with this "mismatched name".

I also have seen, that You sorted out their issue.

May I ask You as well, to please assist me with this "mismatching name" problem?!

I am already verified, but this problem I couldnt sort yet.

Thanks a lot in advance,

Best regards,

Márton

[#7]

Hi Marton,

Thank you for reaching out to us. Please allow up to 48 hours for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it. You can learn more about this here.

If it's been more than 48 hours and the names are still mismatched, please let us know so we can further assist you.

[#8]

Dear Annie Jane,

Thank you for getting back to me.

I did pass 48 hrs now, but I am still facing the same issue.

Would you be so kind that You would look into it for me, please?

Thank you very much in advance,

Best wishes,

Veperdi Márton

[#9]

Hi Marton,

The name mismatch on your account has been cleared.

[#10]

Dear Andrea,

Thank You very much for your help!! I really appreciate it!

Have a nice weekend! 🙂

Márton

[#11]

I have a problem with withdrawing money from Upwork for 3 MONTHS, it always says that my name is mismatch, but my name is the same as my name on Upwork and my name on the bank, I've checked it several times I need help urgently!

[#12]

Hi Naveen,

It looks like you've added your payment method today. Please allow 48 hours for the team to review the name mismatch on your account. If they need any further information they will reach out to you directly.

[#13]

I have been trying to get paid but Upwork says my name doesn't match the bank. It does match the bank and I checked with my bank to make sure. This is very frustrating. A "ticket" was made but it looks automated and assigned to no one after I used the AI-helpdesk engine (which is pretty horrible). I have been with Upwork (formerly Elance/Odesk) for over a decade.  This is really disconcerting. Had planned on picking up more clients, but not until I can find a way to fix this payment problem. I use this platform for its reliability. But if this is how support runs now, then I am really disappointed. I hope someone can help with more than the automated response to give the platform 48 hours to respond.  This has been an issue for awhile. Thank you.

[#14]

Hi Sabrina Pena,

We appreciate you reaching out to us. I have checked your account and I can see that multiple tickets have been created. A gentle reminder from Upwork, please avoid filing several tickets with the same concern so that the team who will handle them can assist you more efficiently.

You can check here or your email for updates on those tickets and further assistance.

[#15]

To explain the multiple tickets - when I used the AI chat, it said I would receive an email for a ticket. I did not receive one, so I set up a ticket again today. However, I saw the ticket was not assigned to an agent and did not receive any sort of feedback from anyone. So I created another ticket. I highly recommend the system be reviewed. It is not user-friendly at all. I have used this platform for a decade. I am not sure if this was a software change during the pandemic, but the AI-chat is not working properly. There was no way to know if a human had actually looked at my ticket and no one has responded to me. And no one---no one--- has responded to ANY of the tickets to date. 

So again I ask, I need to be paid. Is anyone going to look at my ticket? Or am I just not getting paid no matter what I do? 

[#16]

And again I took the time to review the bank information to make sure it matches up. I have tried adding using First/Last   --  First/Middle/Last --- First/Middle Initial/Last  -------- nothing is working. 

If someone from the team can review that would be helpful as I need to be paid. I also need to have some verification that a person is working on the ticket (whichever they choose) since there is no verification and the Upwork profile still has the error message, which is inaccurate. Thank you again for your help. I understand that automated systems mess up often, however this might be one easily fixed by having team members actually respond to the tickets, even if just to say "working on it" or a friendly "hello". A little bit of good customer service goes a long way. 

[#17]

Hi Sabrina, 

Please take note that tickets are addressed by the order they were received. Once your team gets to your ticket in their queue, they will assist you further. If you don't hear back within 24-hours, please let us know so that we can follow up on your behalf. 

[#18]

Added my bank as a new payment method and I have been told that the beneficiary name is incorrect. Please add my account on priority basis. this is my account and beneficiary name is already match.

Thank you.

[#19]

Hi Avinash,

Please allow 48 hours for the team to review the name mismatch on your account.

[#20]

Hello,
My issue is not resolved, Please check

[#21]

Hi Avinash,

Thank you for your message. I am pleased to inform you that your payment method is accepted and will be active in 3 days.

Thank you,

Pradeep

[#22]

HI , Please solve this !
My NID name is MD.ABDE RABBY
and my local bank id name is also  MD.ABDE RABBY
 I want to add my local bank when I type my name  MD.ABDE RABBY
there is showing incorrect format and that's why I submit this without dot (.)  then  my payment method became deactivate for beneficiary  on my payment method  doesn't match my Upwork account name 

[#23]

Hi MD.ABDE,

I can see that your beneficiary name is no longer mismatched. If you're still seeing this error on your end, try clearing your browser cache and cookies, or checking from a different browser. Don't hesitate to let us know if you need further assistance.

[#24]

When I saw my name problem. The name does not match. After 1 hour I change my name with My NID card. And again I add my NID card and my bank statement. But the Still Now Get paid button says -   

Payment method verification is in progress..........

[#25]

Did you check the FAQ?

[#26]

Yes, I already check it.