The beneficiary name is mismatched

[#1]

Hello there,

at my payment methods it says that the beneficiary name is mismatched, I guess because my surnames in my bank account have accent marks and in my Upwork profile I can not put them.

Any chance you could have my payment method activated already?

Thank you!

[#2]

Hi Guillermo,

Thank you for reaching out to us. I checked and it looks like your name mismatch is already approved. Could you please confirm if you need further assistance? If you are still seeing a name mismatch notification on your end please share a screenshot so that we can check and assist you accordingly. 

[#3]

Hi Support,

I have the issue here that my bank account mismatches with my Upwork name. Could you please help review it to me? And I also have cheked my Upwork name and bank account name as well as same here, i do not find mismatch. Please review this issue. 

Best regards,

Mohammed Badal

[#4]

I'm trying to add new payment method but keep getting error that my beneficiary name is mismatched.

The name on the account is the same as my Upwork.

Please help me look into it

[#5]

Hi Mohammed and Damilola,

Thank you for reaching out to us. I shared your concern with our team and your name mismatch is now approved. Let us know if you need further assistance. 

[#6]

I've gotten this notification under Get Paid, The beneficiary name is mismatched. However, my should match exactly, is there anyone that can look into this? Doesn't seem like anything more I can do on my end since they seem to match. 

[#7]

Hi Abigail,

I've had the team review your account and they've confirmed that the name mismatch on your account has been cleared. Let me know if you need further assistance. Thank you!

[#8]

Morning  guys,  i´beend trying to add my paypal account, and it says  mismatch  name,       but i have the same one  on both accounts  " Luis Alejandro Garcia"     do i need to change it to one shorter ?  or something ?   thanks,  have a good day.   

[#9]

Hi Luis Alejandro,

I took a closer look at your account and I can confirm that the name mismatch on your account is now cleared. Rest assured that your payment method is now active. Let me know if you need further assistance.

[#10]

Wait whaaaaaat ,  i just woke  up  and its already fixed.  ?      you guys are amazing   👍

[#11]

Hello All

Every times i send money to my paypal account it's send then

Returned Withdrawal (ref 499284253 Rejected)

 Returned Withdrawal Fee (ref 498812097 Rejected)

Returned Withdrawal Fee (ref 498807512 Rejected)

I changed my emails tow times and till now Rejected

Can help me?

[#12]

Hello Ahmed,

Thank you for your message. I am sorry to hear about your fund withdrawal. One of our team members will reach out to you via ticket as soon as possible and assist you further.

Thank you,

Pradeep

[#13]

Hello, it's been more than 48hrs and I am still experiencing the name mismatch error. I would really appreciate immediate assistance on the same. Thank you:)!

[#14]

Hi Loyd,

I checked with the team and they were able to clear the name mismatch on your account. Thanks for reaching out!

[#15]

Appreciate your Andrea! That was real fast👍

[#16]

Hey, i have this issue since 72hours now, and i submited a dispute but no support client is responding , i'm sure my name on paypal and upwork isn't mismatching , can someone help me already 

[#17]

Hi Farrouk,

I've followed up with the team handling your support ticket, you should expect a reply soon.

[#18]

Hello,

I have already posted a post before that at my payment methods it says "The beneficiary name is mismatched", Pattarawarin is the name of the bank account in English and ภัทรวรินทร์ is the name of the bank account in Thai, so is there any update? Thank you so much.

Regards,

Jia

[#19]

Hi Jia,

I checked with the team and they have confirmed that this should now be fixed. You may log in to your account and check again. Thanks!

[#20]

Hi Joanne,

It did! Thank you so much, this helps a lot.

Regards,

Jia

[#21]

I have a paypal account that has been linked to my account since I started on upwork. Everything was fine and I used it to withdraw my money before but now when I try to withdraw money Upwork refuse and give me this message. I checked my name on both accounts and It does match as before nothing changed. I don't know why I get this message now and I can't withdraw my money.

I need help and a solution for this problem asap please.

[#22]

Hi Abdelrahman,

Thank you for reaching out to us. I can see that you've readded the payment method and the name mismatch has been resolved already. Generally, it takes 48 hours for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it. You can learn more about this here.

Please let us know if you need further assistance.

[#23]

I added my payment method many times last two days and last one was yesterday. I tried again yesterday and day before, same error happened. I'll wait for more 24 to complete 48 hours and will try again. Please make sure that support team solve this asap.

Thanks.

[#24]

Hi Abdelrahman,

I can confirm that it has been resolved already. Please check your account and if you see any limitations, please let us know.

[#25]

Hi,

Re: The beneficiary name is mismatched 

I have got the first job in Upwork since I was registered. After getting the project, I have seen that some verification was being asked by Upwork. One of them was actually not verification but providing the bank account that you would like to withdraw your earnings to.

At that time as soon as I see that the "Upwotk Account Name should be the same as my whole name" sentence, I changed my name.

Since my first name contains a special character of "ü" I did not write it and just used my second name "Furkan".

I did not know I should have taken "writing my account name" that seriously when I first heard and signed up tu Upwork.

After seeing this warning I tried to change my name as "Hüseyin Furkan" but it poped-out a message like "this request may take 2 days to return you".

It is OK to know that I will wait 2 days and the problem will be resolved but it would not be that satisfactory if my real whole name is not changed to "Hüseyin Furkan Şahin" at the end of this waiting period.

Therefore, I am trying to write and get in touch with an executive or an Upwork Support Team Member to resolve the issue.

My ID verifications are completed by the way.

One more thing I would like the mention is that as I indicated above my full name "Hüseyin Furkan Şahin" contains two special characters of our language "ü" , "ş". When I am filling the relevant blanks on Upwork, while some of the textboxes allow me to write my name with these special characters, some of them does not. This makes me confused with how I should enter my name. Because, What I understand from Upwork's request is "please write your real name or write your name as it is in your ID" .

I would like to write my full name the same as How it looks in my National ID but some of the textboxes did not accept those letters and I changed the letters by removing the dots from them.

I know I wrote a lot but I hope someone will understand what I am suffering from and will reply to my message with a "No worries, this is not even a problem, it will have been resolved by the time indicated you by Upwork" 🙂

Thanks a lot for your concerns in advance.

Warm regards,

[#26]

Hi Furkan,

Thank you for your message. I am pleased to inform you that your payment method has been accepted and will be active in 3 days.

Thank you,

Pradeep