The beneficiary name is mismatched.

[#1]

Added my bank as a new payment method and I have been told that the beneficiary name is incorrect. How do I fix this?

[#2]

Hi  MD ASHIKUR,

A Customer Support Team member has reached out to you through this support ticket to assist you further with your concern.

[#3]

I got this error Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account. when I tried to connect my wise account to Upwork

[#4]

Hi Kalayu,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

[#5]

Hello, my name is Daniel and I'm a freelancer.

So I was trying to add my Wise account as a method of payment in "get paid" as a US bank account, but Upwork says that the "beneficiary name on your payment method does not match the name on your Upwork account". I've already verified this and it is supposed to match. I think Upwork is verifying this payment method and, from what I heard, it usually takes less then 48 hours, but in my case its been 4 days already.

What should I do? Is it because its Wise? I have the american USD version in my Wise account with all the details that you normally need (routing number, etc) and I heard that Upwork supports Wise.

[#6]

Hi Daniel,

Thank you for reaching out to us. I reached out to the team handling your case and your name mismatch is now approved. Let us know if you need further assistance. 

[#7]

Thank you, Nikola!

[#8]

Hi,
Please help to fix this issue. 
My name is perfect match with the bank account and the upwork account.

Do you mind to get back to me for further help.

[#9]

Hi there, 

Please allow up to 48 hours for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it. You can learn more about this here.

[#10]

Hi Nikola,
This is very stranged because I did transfer money into my bank before with the number end(9865)and now it just suddenly said not match? 
I believed I provided all the accurate information and there shouldn't be any mismatched name issue. 
I am sorry for keep asking but I really want to transfer the money. 
Thank you

[#11]

Hi See, 

I checked, and it looks like the name mismatch has already been cleared. Please know that this regular verification check is by design. You should now be able to use this payment method to withdraw your earnings. 

[#12]

Hello. Can I get assistance with this issue?

Payment method verification in progress

Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account.

Please visit our FAQ page for additional information.

Find attached a screenshot.

[#13]

Hi Victor,

I have checked your account and it looks like you've already reached out to our support team there's already a support ticket created with your concern. Please allow up to 48 hours for the team to review the name mismatch on your account. If our team finds an issue with your payment method, they will follow up with you directly on your ticket and share instructions on how to correct it.

[#14]

I've been trying to input my payment method, it keeps telling me the name doesn't match. The names are identical. Honestly I've been going back and forth for a month now. I'm exhausted. First it kept reversing my pay. So I decided to input my bank details again properly to be sure there's no mistake, (keep in mind I've used this account before). Now I cant even get passed a name problem. I only have one bank account opening another is quite tedious in my country and it isn't something I have a schedule opening for this month. This has delayed my project on upwork. How can this be resolved

[#15]

Hi Ozo Michael,

Thank you for reaching out to us. I have checked with the team handling your case and I'm pleased to inform you that your beneficiary name has been approved.

[#16]

Hello,

I use a nickname different from the name on my bank account, and I need to verify my identity.

Can anyone from the support team help me solve this, please?

Thank you

[#17]

Hi Kosmo,

Thank you for reaching out to us. I shared your concern with our team and one of our agents will reach out to you directly via a support ticket to assist you further. You can access your ticket on this page.

[#18]

Hi there,

I have same problem. It says, "Your payment method has been deactivated because the beneficiary name on your payment method does not match the name on your Upwork account." Can you help me with this?

Thank you so much.

Almie 

[#19]

Hi Almie,

Thank you for reaching out to us. Please allow up to 48 hours for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it. You can learn more about this here.

[#20]

Hi there,

I have the same problem.

My direct to bank payment method has been deactivated since my upwork account name does not match the name in my bank account---this is because I previously used my maiden name.

But I have already edited my details to replace myname here in upwork. Any chance you could have my payment method activated already?

I'm unable to figure out how to contact customer support!

Could you please help?

Thanks.

[#21]

Hi Almie Jane,

I'm pleased to inform you that your beneficiary name has been approved. Let me know if you need further assistance.

[#22]

I'm having the same issue. My drivers license had my maiden name on it when I uploaded it. I had already updated the information on my bank account to my married name, so the names do not match and I'm getting the "benificiary name is mismatched" message as well. I just got a new drivers license with my married name in the mail, is there any way I can resubmit my license so the names will match and I will be able to recieve payment?

[#23]

I recently got married so my drivers license hasn't been updated to match my new legal name yet. Upwork required me to verify my ID, and they only gave me 7 days to verify so I had to use my drivers license with my old name. Now Upwork is considering my maiden name to be my verified name and not releasing funds to me because it doesn't match the name on my bank account (my married name). I just recieved my new license in the mail and would like to upload a photo of it so that this issue can be resolved but I don't see an option to do so. 

[#24]

Hi Anika,

Thank you for reaching out to us. Kindly allow up to 48 hours for the team to review the name mismatch on your account. If our team finds an issue with your payment method, we will reach out to you directly with instructions on how to correct it. You can learn more about this here.

[#25]

Thank you for your response. Is there any way I can reverify my ID? I just received my updated ID in the mail that matches my bank info. I believe that would be the quickest way to resolve the issue. 

[#26]

Hi Anika,

Thank you for the follow-up. I have reached out to the team handling your case and it looks like there's already a support ticket created with your concern. They will surely review your document and assist you accordingly. We seek your patience and utmost understanding while we process your request.