Top-Rated Plus Freelancer: Earnings Moved from In Review but Aren't Visible in "Available" Help!

[coryemberson]

Hello,

I'm a top-rated plus freelancer with early payments (tonight in the US). Between 8:35-8:40 pm Pacific time, my earnings from two contracts moved out of "In review." Sometimes there's a short delay before I see them show in as "Available" (they never go to "Pending"). It's 40 minutes later, and there is nothing showing available (or anything else).  Sometimes when this happens, I can select the "Get Paid" button, but not tonight. My earnings are currently in limbo.
Please help! Thank you!

[laramill]

Same here! They are once again missing.  Top-rated freelancers deserve better than their funds disappearing every few months. 

[coryemberson]

I wouldn't be as worried if they were still in review. Now they're nowhere.

[data_divas]

I went to transfer last weeks earnings to my bank and it's gone. There was over $500 in review Now it says $0. This is unacceptable. 

[laramill]

I have $1850 missing, I feel your pain 

[angelicaasis]

Same here

[laramill · Accepted solution]

This was sent by another freelancer as a solution and it worked for me:

1. I clicked on View Payment Settings on the Available tab of the Overview report.
   That took me to the Get Paid screen in User Settings.
2. I clicked on Get Paid Now next to the correct account balance.
3. I was able to withdraw as per usual.

[jeweinjeca]

The overview page is not reflecting the available balance for some reason. This issue has been resolve with this. Thanks!

[coryemberson]

Lara, thanks for posting this! 

[mtaziz]

Dear Upwork Support Team, 
Same here! This is really disappointing to see the fund disappearing so often. I experienced it in the past ( https://community.upwork.com/t5/Support/Last-week-s-payment-for-billed-hours-was-in-Review-then/m-p/... ) 

I'm experiencing this again. Please do help me and others who experience this issue. Thanks! 

[mtaziz]

Mine seems to be resolved. I don't know how it was resolved. I just went settings > get paid that shows the fund but it was not showing in the Available fund section. 

[ran88]

Same here. From In review, but now it's zero and still not in "Available" section. 

[coryemberson]

The workaround is to go to settings > get paid - but the funds don't show up as being available on the Reports page. Thanks to Naomi K for the solution!

[ran88]

Thanks Coralie. 🙂

[coryemberson]

You're welcome!

[data_divas]

That works thank you. 

[anna_babicheva]

Same here, was able to withdraw, but hope this issue will be resolved promptly. 

[myselfadnan]

It's been 4 weeks the issue is still there, Previously they show that your funds are available and mentioned $0.00. and now they have made another mess on the website, Some sort of bug I think.  

Thank you for the solution!!! 

It is strange that @Upwork is making these changes on the live website. instead of testing the code in the first place.