UNABLE TO UPLOAD PROFILE PHOTO

[#1]

This seems to be an un going issue from the previous post although it doesn't seem to eb fixed just yet.

I can't upload any of my photos at the lest step of setting up a profile which prevents me from using upwork at all.
All my photos are jpg, less than 5MB, more than 226x226, I tried clearing cache and cookies, tried different web browser but none of these work.

Could you please give support with this as soon as possible?

Thank you

Paul

[#2]

Hi

i am unable to upload my photo so cant upload my profile. 

[#3]

Hi Phyllis,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you here for further assistance.

[#4]

Hi Nikola,

I have a similar issue where i am trying to upload a photo, and followed the requirements as below:

• It is at least 250 x 250 pixels
• It is no more than 4000 x 4000 pixels 
• The extension is .jpeg, .png or .gif
• The max size is 5 MB

but there is no option to 'save' and complete my profile. If i try to proceed it does not acknowledge the photo upload and asks me to reupload the photo. i have attempted different browsers but no success. I have attached the screenshot of the error after attempting to upload photo. Please can you assist. 

I am using Iphone 13pro and i also tried desktop safari, google chrome, incognito, clearing cookeis and cache on Window 10 Entriprise Version: 22H2

[#5]

Hi Zoha,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

[#6]

Hi Nikola,

I'm having the same issue. Kindly advise how to proceed. I have followed the photo guidelines. Thanks!

[#7]

Cannot upload photo .

[#8]

Hi April,

Can you please share a bit more information on the issue you're having when you try uploading your profile photo? Please ensure that you're following the guidelines shared in this article. 

[#9]

I'm having a similar problem to other users. I believe I have a photo that fits the size requirements, is in JPEG, and I upload it. But then I can't move on to the last stage of verifying my account.

Below is a screen shot of after I upload the photo. I'm not sure how to continue.

Thanks for any help.

Zach

[#10]

Hi Zach,

Thank you for reaching out to us here in the Community. I'm sorry to learn that you're having difficulties setting up your profile. I can see that you've reached out to our support team and raised a ticket about your concern. Please allow our team time to further review your case and you will be getting an update on this page once done. Feel free to coordinate to resolve the issue.

[#11]

Thanks, Arjay. Will keep an eye on this,

Zach

[#12]

Just again, used a different format, either png or jpg will work, otherwise check the requirements during photo upload

[#13]

Hello all. I have tried soooo many times to change my profile photo and I am not able to. I see so many others having the exact same issue. I keep getting "Sorry, something went wrong. We were unable to upload your image." I have cleared my browser cahce and cookies. I've tried in Chrome and Safari both. I cannot stand the photo I have on there now. SOS, please help.

[#14]

I got it! Image was too large!