Community Manager
Hi Gulnihal,
We’ve designed the process of Adding a Direct to Local Bank payment method to be as straightforward as possible. To add your bank account:
- Go to Settings › Get Paid
- Click Add Method
- Click the Set Up button for your chosen method
- Enter your bank account details, including bank codes
- Choose a payment schedule and click Next
Important things to know:
- For security reasons, your new payment method will become active in three days.
- Check that the name on your bank account matches your verified name on Upwork. If your payment method was flagged for a name mismatch, please contact support to resolve the issue or add a new payment method.
- You should also contact your bank if you're not sure you have the correct information, or if you received an error when you tried to enter it into our system.
- Upwork charges $0.99 per Direct to Local Bank withdrawal. Any additional restrictions, timing regulations, and fees vary depending on your bank.
- Be sure that you enter your bank information, including bank codes, correctly. We want you to get your money on schedule and any errors could result in a failed transfer or delay. If you've exceeded the character limit on the Name on Account field, please contact your bank to get an appropriate abbreviation.
- Since some banks aren’t in our database or have recently changed their information, your bank details may not be recognized. In that case, you can enter your bank information manually by selecting the "enter branch address manually" option. On the pop-up that appears click "enter it manually." Once clicked, a new form will appear to let you enter your bank details. You may want to re-confirm the bank code and other information on file with your bank before entering changes manually in order to avoid potential problems with withdrawals.
Update:
Hi all,
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you!
Retired Team Member
Hi Rahul,
Thank you for your response. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.
Retired Team Member
Hi Yogesh,
Thank you for your message. I have escalated your report to the appropriate team and one of the members will be assisting you further via a support ticket. You can access your ticket and coordinate with the team on this page. For the time being, you may want to see this help article for more details or you can check with your local bank for the most accurate information.
Retired Team Member
Hi William,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.
Retired Team Member
Hi Wisdom,
Could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.
Thank you,
Community Manager
Hi Wisdom,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Please avoid creating several tickets or posts for the same concern so that the team could assist you more efficiently. We seek your patience and utmost understanding while sorting this out for you. Thank you!
Retiring Moderator
Hi Pretish,
Thank you for reaching out to us. I checked and it seems that you already created a support ticket for the issue you are experiencing. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.
Retired Team Member
Hi Sneha,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Community Manager
Hi Nasim, please check this help article for more information about the correct format of the bank codes. That said, since some banks aren’t in our database or have recently changed their information, your bank details may not be recognized. In that case, you can enter your bank information manually by selecting the "enter branch address manually" option. On the pop-up that appears click "enter it manually." Once clicked, a new form will appear to let you enter your bank details. You may want to re-confirm the code and other information on file with your bank before entering changes manually in order to avoid potential problems with withdrawals.
Retiring Moderator
Hi Misba,
Check this help article for the correct format of bank codes. If your bank is not in our database or has recently changed its information, you can manually enter your bank details by selecting the "enter branch address manually" option. Click "enter it manually" on the pop-up that appears, and a new form will appear to let you enter your bank details. Confirm the code and other information with your bank before entering changes manually to avoid potential withdrawal problems.
Retired Team Member
Hi Ruiyu,
Thank you for your message. Could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.
Thank you,
Pradeep
Retired Team Member
Hi Ruiyu,
Hi May, Thank you for your message. I will have our support team contact you for further assistance.
Thank you,
Pradeep
Retired Team Member
Hi Leiming,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
