Unable to clock in time with the time tracker

[#1]

Hi there, when I click on the time tracker it launches this URL:    upwork:///nx/wm/workroom/34883662/overview

And all i see is a blank screen after that.

Does this means it will only work via the app?

My employer is requiring me to use it, adding time manually is working fine (thankfully), but would apprecieate any input on getting the time tracker to operate properly from a desktop environment.

[#2 · Accepted solution]

Hi Mauricio,

When logging your hours automatically, you can only use the desktop app. But when you want to add hours manually, you may go to your contract room > timesheet. Could you please try this? Let us know if you encounter any issues.

[#3]

Hello!  I am having the same issue with logging time automatically in the timesheet, and it doesn't seem to be resolved (Desktop) after updating Chrome + restarting. Any other thoughts? Thx!

[#4]

Hi Betsy,

Thank you for reaching out and we apologize for the inconvenience. If you are unable to log time on an hourly contract listed in the app, please close the app and log in to your Upwork account from your internet browser. Then, clear your cookies by going here and restart the app. 

Let us know if the issue persists and we'll look further into that for you.

[#5]

I am facing the same issue. When

when I click on the time tracker it launches this URL:  upwork:///nx/wm/workroom/36093994/overview

And all I see is a blank screen after that.
I am also unable to install the app.

[#6]

Hello there,

I am sorry to hear about the trouble while accessing the Desktop App. Could you please try the troubleshooting steps shared below and refer to the FAQ section to connect with our technical team directly? 

- Pradeep

[#7]

Hi,

I am facing the same issue and followed all the steps for clearing cache etc. upwork:///nx/wm/workroom/36453985/overview all I see is a blank screen. Upon further investigation I see the error message "Your connection to this site is not secure" I do not see any further option to bypass and proceed to the time tracker. Please help resolve this for me. Thanks

[#8]

Hi Sreenagalakshmi,

Thank you for reaching out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#9]

Hi, I'm having the same issue with the time tracker and I have tried all the solutions offered in this thread, but nothing has worked. What else can I do?

[#10]

Hi Fisayo,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#11]

Hi, I am having the same issue and I've also tried all the solutions but nothing worked.

[#12]

Hi Consorcio Iii,

 I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.

[#13]

Unable to clock in time with the time tracker

Hi Annie Jane B! When I click on the time tracker it launches this URL:   upwork:///nx/wm/workroom/35238922/overview

I have already log out from the app, and only use from the desktop, using a brower. Could you help me? Thanks!

[#14]

Hi Agustina,

Arjay here stepping in for Annie Jane. Could you please try clearing your cookies by going here from your internet browser upon logging in? Then you can restart the app and let us know if the issue persists. We'll look further into that for you.

[#15]

Hi Arjay,

I'm having the same issue.

I've already followed the given instructions.

[#16]

Hi Ligia,

Could you please try Troubleshooting tips shared in this help article.  If the issue persists, please report it following the ''How do I report a problem?'' section of the previously shared Troubleshooting guide, and our team will assist you directly. 

- Pradeep

[#17]

Hi Ligia,

Are you getting an error message? Could you please share more information about the issue you're having so we can investigate further?

[#18]

Hello,
I was redirected to this blank page:
upwork:///nx/wm/workroom/35245498/overview

[#19]

Thanks for getting back, Ligia.

Could you please try the troubleshooting steps shared by Pradeep on this thread? If the issue persists, please report the issue following the steps on how to report a problem.

[#20]

Thanks for the response. Do you have any recommendation on what to do next? I landed my first job and it's been hours and no options have worked for me to log time on upwork! It redirects to a blank page "upwork:///nx/wm/workroom/35498509/overview"

[#21]

Hi Saleem,

Thank you for reaching out to us. I checked and it seems that you already created a support ticket for the issue you are experiencing. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.

[#22]

Hello,I have the same issue, I can't seem to install the time tracker. Could you please help? I need the tracker asap for my work. Thank you.

[#23]

Hi Aubrey,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#24]

I cleared the cookies, restarted the computer, Chrome browser, logged out of the account and logged back in, did everything mentioned above and still can't enable time tracking, this is my link upwork:///nx/wm/workroom/35410096/overview it just opens a pure black screen.

- Anastasiia

[#25]

Hi Anastasiia,

I am sorry to hear about the issue using the Desktop App. Could you please try the troubleshooting steps shared above in my previous post and let us know if that helps? 

- Pradeep