Upwork Job success glitch - URGENT

[dfa5754b]

Hey I need to know about my upwork job success which has been dropped to 71% despite the last time I used my TOP RATED PLUS privilege to remove a bad review. which took it back to 100% a few days back. after that, I have not closed any job or had any reviews, but still, I see a 71% job success which seems an upwork glitch, can you please double check? thanks

This is very urgent as this is stopping my business and I am blocked to generate more business for me. 

[iamyasiraslam]

Hello,

I'm encountering a similar problem mentioned above. For the past four weeks, my JSS consistently stood at 100%. However, two key factors remain unchanged during this period:

1. I did not initiate any new jobs.
2. My availability status has been consistently turned on.

Starting from yesterday, my JSS has unexpectedly decreased to 76%. I would appreciate assistance in understanding and resolving this issue.

Thank you

[759e32fa]

Hi Usama and Yasir,

We’ve escalated both of your community posts to support tickets. One of our agents will be in touch with each of you soon to assist.