Retiring Moderator
Hi Roshaan,
Thank you for reaching out to us. If you choose to upgrade your account from Basic to Plus, your free Connects will be prorated. This means that we'll allocate them based on time, or specifically, on how many days have already passed during your billing cycle. By prorating free Connects, we can be sure that you always get a fair amount, no matter when you make changes to your plan.
You can find more information in this help article.
Retiring Moderator
Hi Roshaan,
Thank you for reaching out to us. If you choose to upgrade your account from Basic to Plus, your free Connects will be prorated. This means that we'll allocate them based on time, or specifically, on how many days have already passed during your billing cycle. By prorating free Connects, we can be sure that you always get a fair amount, no matter when you make changes to your plan.
You can find more information in this help article.
Retired Team Member
Hi Dannie Daeve,
Connects are given out each month on the first day of your billing cycle. To see when your billing cycle is, go here and view your "current billing cycle." The first date there is the date you will receive your monthly Connects.
Your billing cycle is Dec 25, 2023 — Jan 24, 2024. Kindly monitor your Connects within 24 hours for them to be automatically added to your account. Please feel free to reach out if it still has not been added to your account after 24 hours.
