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kamalpal91
Community Member

Upwork tracker taking same screenshots

Hello!

 

I am using Arch Linux and facing the same issue since yesterday. The Upwork tracker is taking the same screenshots since it turned on.

 

Here's the App and machine information:-

Upwork App Version 5.8.0.24 (FE2244)

OS: Arch Linux x86_64
Kernel: 6.0.10-arch2-1
WM: xmonad
CPU: Intel i5-6300U (4) @ 3.000GHz
GPU: Intel Skylake GT2 [HD Graphics 520]

 

Please suggest how it can be resolved.

 

Thanks!

19 REPLIES 19
williamtcooper
Community Member

Hey Kamal, please click the "Contact Support" button. That is a very specific technical question for them. Thanks!

Hi all,

 

I have the same issue - on Arch Linux as well.

I was asked the same question to support team.

Still working on the solution.

I was suggested to remove Upwork all files, and reinstall the app - but it ddidn't help me.
Issue still remains.

 

BTW

WM: Kwin-Xorg (on Wayland it doesn't take screenshots at all)

Hi Tomasz!

Good to know it's not only me ๐Ÿ™‚ I have also created a ticket.

 

Nice insight about kwin-xorg!

ArjayM
Moderator
Moderator

Hi Kamal and Tomasz,

 

We truly appreciate you reaching out to us and reporting these errors. I can see that you've already raised a support ticket regarding your concerns. You can access your support tickets here. You may also want to check your email for notifications linked to your ticket where you can also coordinate with the team.

 

Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

 

**Edited for additional Information**

 

Please note that for now, Upwork Tracker only functions well with Debian 8, Ubuntu 16.04, Mint, and Fedora 24 and we donโ€™t fully support ArchLinux. You can find tips on installation and the most common troubleshooting steps for a variety of Linux distributions in this help article.

 

~ Arjay
Upwork
rcarcasses
Community Member

Same problem here, is there any place where we can track the technical issue and its resolution?

Hi Robert,

 

Thank you for reaching out to us. As of the moment, we don't have an active issue concerning the desktop app but we do share reports with our team to check if we have multiple reports of the same thing at a given time or if the issue is an isolated case. Do you mind sharing the OS you're using so we can include it in our report? Looking forward to your response!


~ AJ
Upwork
da6e4670
Community Member

Hello everybody,

 

It's good to know there are more of us.

 

In some above posts thre is a link mentioned: the link 

and it is solved: Arch Linux is not supported and it is not going to be.


For now Upwork app only functions well to Debian 8, Ubuntu 16.04, Mint and Fedora 24 OS. The Upwork app works best on Ubuntu 20.04 LTS 64 bit. 

To cast that on other Os-es it is like, please use Win 10 or 8 or 7 or Big Sur or Catalina.

 

I sent them list of packages that was changed during that "feral" update.
I know that most of the following packages are unrelated to the issue but have them all:

 

libxcrypt (4.4.31-1 -> 4.4.33-1)
zlib (1:1.2.13-1 -> 1:1.2.13-2)
systemd-libs (252.1-1 -> 252.2-1)
jre8-openjdk-headless (8.352.u08-1 -> 8.352.u08-2)
bzip2 (1.0.8-4 -> 1.0.8-5)
libxdmcp (1.1.3-5 -> 1.1.4-1)
jre8-openjdk (8.352.u08-1 -> 8.352.u08-2)
jdk8-openjdk (8.352.u08-1 -> 8.352.u08-2)
brotli (1.0.9-8 -> 1.0.9-9)
libpng (1.6.38-2 -> 1.6.39-1)
ant (1.10.12-1 -> 1.10.12-2)
mpfr (4.1.0.p13-3 -> 4.1.1-1)
gawk (5.2.0-3 -> 5.2.1-1)
lib32-libxcrypt (4.4.31-1 -> 4.4.33-1)
icu (72.1-1 -> 72.1-2)
python-merge3 (0.0.10-1 -> 0.0.12-1)
python-patiencediff (0.2.6-1 -> 0.2.8-1)
breezy (3.3.0-1 -> 3.3.1-1)
hiredis (1.0.2-1 -> 1.1.0-1)
ccache (4.7.3-1 -> 4.7.4-2)
libedit (20210910_3.1-1 -> 20210910_3.1-2)
clang (14.0.6-3 -> 14.0.6-4)
cmake (3.24.3-1 -> 3.25.0-1)
cppcheck (2.9.2-1 -> 2.9.3-1)
ell (0.53-1 -> 0.54-1)
python-autocommand (2.2.1-1 -> 2.2.2-1)
python-jaraco.context (4.1.2-1 -> 4.2.0-1)
python-jaraco.text (3.10.0-1 -> 3.11.0-1)
python-setuptools (1:65.4.1-1 -> 1:65.6.1-1)
esptool (4.3-2 -> 4.4-1)
geoip-database (20221018-1 -> 20221118-1)
lzo (2.10-3 -> 2.10-4)
pango (1:1.50.11-1 -> 1:1.50.12-1)
libxpm (3.5.13-3 -> 3.5.14-1)
graphviz (7.0.1-2 -> 7.0.2-1)
gssdp (1.6.1-1 -> 1.6.2-1)
libxrandr (1.5.2-5 -> 1.5.3-1)
systemd (252.1-1 -> 252.2-1)
gtk3 (1:3.24.34+r156+g812b3930d0-1 -> 1:3.24.35-2)
gupnp (1:1.6.1-1 -> 1:1.6.2-1)
lib32-brotli (1.0.9-4 -> 1.0.9-5)
lib32-bzip2 (1.0.8-2 -> 1.0.8-3)
lib32-zlib (1.2.13-1 -> 1.2.13-2)
lib32-libpng (1.6.38-2 -> 1.6.39-1)
lib32-libxcb (1.15-1 -> 1.15-2)
lib32-pango (1:1.50.11-1 -> 1:1.50.12-1)
lib32-systemd (252.1-1 -> 252.2-1)
lib32-icu (72.1-1 -> 72.1-2)
lib32-gtk3 (3.24.34+r156+g812b3930d0-1 -> 1:3.24.35-2)
libinput (1.21.0-1 -> 1.22.0-1)
libnewt (0.52.21-8 -> 0.52.22-1)
libphobos (1:2.100.2-1 -> 1:2.101.0-1)
libwps (0.4.12-2 -> 0.4.13-1)
libreoffice-fresh (7.4.2-2 -> 7.4.3-1)
libreoffice-fresh-pl (7.4.2-1 -> 7.4.3-1)
libsidplayfp (2.4.0-1 -> 2.4.1-1)
libupnp (1.14.14-1 -> 1.14.15-1)
libxcrypt-compat (4.4.31-1 -> 4.4.33-1)
luajit (2.1.0.beta3.r449.gdad04f17-1 -> 2.1.0.beta3.r455.g46aa45dc-1)
minizip (1:1.2.13-1 -> 1:1.2.13-2)
mlt (7.10.0-2 -> 7.12.0-1)
pciutils (3.8.0-2 -> 3.9.0-1)
python-cairo (1.21.0-1 -> 1.22.0-1)
python-numpy (1.23.4-1 -> 1.23.5-1)
python-qtpy (2.2.1-2 -> 2.3.0-1)
python-sphinx_rtd_theme (1.0.0-5 -> 1.1.1-1)
qpdf (11.1.1-2 -> 11.2.0-1)
qt5-base (5.15.7+kde+r174-1 -> 5.15.7+kde+r176-1)
qt5-wayland (5.15.7+kde+r53-1 -> 5.15.7+kde+r55-1)
sdl2 (2.24.2-1 -> 2.26.0-1)
systemd-sysvcompat (252.1-1 -> 252.2-1)
tcl (8.6.12-3 -> 8.6.13-1)
tk (8.6.12-1 -> 8.6.13-1)
vim-runtime (9.0.0814-1 -> 9.0.0910-1)
vim (9.0.0814-1 -> 9.0.0910-1)
xxhash (0.8.1-2 -> 0.8.1-3)

 

Maybe someone can find which one causes that, so we might use some older version for Upwork app



sullivanliz
Community Member

Same issue here, started with the recent tracker update. I've opened a ticket but just want to log the issue here too.

 

Running on Manjaro stable, from AUR package. First tracker issue in over two years which isn't bad at all I guess!

I am also Using Manjaro Gnome. Time tracker taking same screenshot agian and agian. If you got any solution share with us.

Hi M S S Khandaker,

 

Please note that for now, Upwork Tracker only functions well with Debian 8, Ubuntu 16.04, Mint, and Fedora 24 and we donโ€™t fully support ArchLinux. You can find tips on installation and the most common troubleshooting steps for a variety of Linux distributions in this help article.

 

~ Arjay
Upwork

I have another laptop with Fedora 37 install and sitll it takes the same screenshot. Who use Fedora 24 now in 2023 as daily driver.

 

Really! share with us your desktop environment and display server details please.
I get this error in terminal when lunch the application from terminal.

๏Œ’ ๎‚ฐ ๏€• ~ ๎‚ฐ /opt/Upwork/upwork ๎‚ฒ โœ”
undefined
(node:7442) [DEP0005] DeprecationWarning: Buffer() is deprecated due to security and usability issues. Please use the Buffer.alloc(), Buffer.allocUnsafe(), or Buffer.from() methods instead.
(Use `upwork --trace-deprecation ...` to show where the warning was created)
[7479:0304/115506.375145:ERROR:sandbox_linux.cc(377)] InitializeSandbox() called with multiple threads in process gpu-process.
[7442:0304/115510.250295:ERROR:browser_main_loop.cc(269)] Gtk: gtk_widget_add_accelerator: assertion 'GTK_IS_ACCEL_GROUP (accel_group)' failed
[7442:0304/115510.319410:ERROR:browser_main_loop.cc(269)] Gtk: gtk_widget_add_accelerator: assertion 'GTK_IS_ACCEL_GROUP (accel_group)' failed
[7442:0304/115511.083531:ERROR:browser_main_loop.cc(269)] Gtk: gtk_widget_add_accelerator: assertion 'GTK_IS_ACCEL_GROUP (accel_group)' failed
[7442:0304/115511.143403:ERROR:browser_main_loop.cc(269)] Gtk: gtk_widget_add_accelerator: assertion 'GTK_IS_ACCEL_GROUP (accel_group)' failed
[7442:0304/115511.500346:ERROR:browser_main_loop.cc(269)] Gtk: gtk_widget_add_accelerator: assertion 'GTK_IS_ACCEL_GROUP (accel_group)' failed
[7442:0304/115512.599436:ERROR:browser_main_loop.cc(269)] Gtk: gtk_widget_add_accelerator: assertion 'GTK_IS_ACCEL_GROUP (accel_group)' failed
[7442:0304/115513.647969:ERROR:browser_main_loop.cc(269)] Gtk: gtk_widget_add_accelerator: assertion 'GTK_IS_ACCEL_GROUP (accel_group)' failed

 

Hi M S S,

 

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.


~ AJ
Upwork
benrxiao
Community Member

I am encountering this issue as well. Are you sure its solely an Arch Linux thing? Taking screenshots should be relatively standard across applications in Linux...

msheremet
Community Member

FYI, I have no problem with screenshots on Arch Linux. I use Upwork Beta version (5.8.0.25) though.

da6e4670
Community Member

Maksym, thanks for the update.
I've just checked this latest beta - but no luck, no updated screenshot.

But I forgot to delete all config if it matters.
But could You tell what WM are You using? And Xorg or Wayland

I'm using Xorg and xfwm4 window manager.

da6e4670
Community Member

Hi everyone,

A miracle happens....

Since yestarday Arch Linux sysem update taking screenshot function works again.
I'm talking about Current stable verion of Upwork.

Let's back to work then ๐Ÿ˜ƒ

kamalpal91
Community Member

It started working for me too after the pacman update

Upwork app Version 5.8.0.24 (FE2246)

 

Below are the packages updated: -

 

util-linux-libs (2.38.1-1 -> 2.38.1-3)
bind (9.18.12-1 -> 9.18.12-2)
btrfs-progs (6.1.3-1 -> 6.2.1-1)
bubblewrap (0.7.0-1 -> 0.8.0-1)
systemd-libs (253-1 -> 253.1-1)
dbus (1.14.6-1 -> 1.14.6-2)
enchant (2.3.3-2 -> 2.3.4-1)
harfbuzz (7.0.1-1 -> 7.1.0-1)
libxi (1.8-2 -> 1.8-3)
util-linux (2.38.1-1 -> 2.38.1-3)
systemd (253-1 -> 253.1-1)
lcms2 (2.14-2 -> 2.15-1)
gtk3 (1:3.24.36-1 -> 1:3.24.37-1)
filezilla (3.63.2-1 -> 3.63.2.1-1)
gnupg (2.2.40-1 -> 2.2.41-1)
grep (3.8-3 -> 3.9-1)
harfbuzz-icu (7.0.1-1 -> 7.1.0-1)
libmm-glib (1.20.4-1 -> 1.20.6-1)
linux (6.2.1.arch1-1 -> 6.2.2.arch1-1)
linux-headers (6.2.1.arch1-1 -> 6.2.2.arch1-1)
poppler (23.02.0-1 -> 23.03.0-1)
poppler-glib (23.02.0-1 -> 23.03.0-1)
python-cryptography (39.0.1-1 -> 39.0.2-1)
python-pytest (7.2.1-1 -> 7.2.2-1)
python-rich (13.3.1-1 -> 13.3.2-1)
qt5-location (5.15.8+kde+r3-1 -> 5.15.8+kde+r4-2)
qt5-wayland (5.15.8+kde+r59-1 -> 5.15.8+kde+r60-1)
sed (4.9-2 -> 4.9-3)
systemd-sysvcompat (253-1 -> 253.1-1)
tar (1.34-1 -> 1.34-2)
webp-pixbuf-loader (0.0.7-1 -> 0.2.1-1)
wpebackend-fdo (1.14.0-1 -> 1.14.1-1)

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