May 1, 2019 11:52:49 PM Edited May 2, 2019 12:07:04 AM by Polyniki V
Hello, I am new to Upwork.
I have a valid EU VAT ID that can be verified on VIES. Upwork will just not validate it. It is the right format, right company name, everything is correct. I am totally frustrated that all I can talk to is the bot. How can I reach a real customer support agent?
Thank you.
Solved! Go to Solution.
May 2, 2019 12:28:45 AM by Goran V
Hi Polyniki,
One of our team members will reach out to you via ticket as soon as possible and assist you further with adding your VAT number. Thank you.
Aug 12, 2020 06:41:21 AM by Federico M
Hi Have the same problem, my VAT ID is correct and legally registered by the german government, but UpWork continously refuse it and delete it. Also address and name are correct as by documentations!
How can I solve that?
Aug 12, 2020 06:55:41 AM Edited Aug 12, 2020 06:56:01 AM by Aleksandar D
Hi Frederico,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
Sep 7, 2020 05:15:41 AM by Marijana K
Hi! I have this same issue. My VAT ID can be easily verified on VIES but Upwork keeps rejecting it. I'd really appreciate some help.
Thanks so much,
Marijana
Sep 7, 2020 06:19:34 AM by Aleksandar D
Hi Marijana,
We'll have one of our team members reach out to you directly via a support ticket to assist you further with your VAT.
Thank you.
Sep 11, 2020 01:11:48 PM by Mihai B
Hello,
I have the same problem - VAT is not validated, although in the VIES site gets validated.
pls advise.
tnx,
Mihai
Sep 11, 2020 01:55:55 PM by Bojan S
Hi Mihai,
We'll have one of our agents reach out to you via a support ticket to assist you with adding your VAT number.
Thank you for reaching out to us.
Sep 16, 2020 09:48:54 AM by Eric W
Hi,
I have the same exact problem. Upwork have been saying that my VAT number could not be validated.
Sep 16, 2020 10:08:45 AM by Bojan S
Thank you for reaching out to us, Eric.
One of our team members will reach out to you directly via a support ticket to assist you with adding your VAT number.
Sep 25, 2020 10:01:39 AM by Marijana K
Hi! Can I please get some help around verifying my VAT number (I know it's valid through VIES)? Thanks!
Sep 25, 2020 10:56:04 AM by Bojan S
Hi Marijana,
We'll have one of our agents reach out to you via a support ticket to assist you with adding your VAT number.
Thank you for reaching out to us.
Nov 10, 2020 02:49:16 AM by Julie M
Hello, I'm having this same issue with my VAT. I've verified it and I've updated my information to have my ZZP (sole proprietor) name in addition to my name and it has still been rejected. Any help is appreciated! Thank you!!
Nov 10, 2020 02:55:05 AM by Goran V
Hi Julie,
Could you please check if your VAT is verified in the VIES database? If your VAT is verified in the VIES database but not on Upwork, let me know and our team will assist you further. Thank you.
Nov 10, 2020 03:01:05 AM by Julie M
Nov 10, 2020 03:05:21 AM by Goran V
Hi Julie,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with your VAT. Thank you.
Jan 27, 2021 06:37:41 AM by Youri U
Jan 27, 2021 07:29:52 AM by Bojan S
Hi Youri,
We'll have one of our agents reach out to you via a support ticket to assist you with adding your VAT number.
Thank you for reaching out to us.
Feb 8, 2021 06:34:55 AM by Natalia T
Feb 8, 2021 06:42:21 AM by Goran V
Hi Natalia,
You can verify the validity of a VAT number by entering it in the VIES database. Let us know if it verifies in the database but not on Upwork.
Feb 8, 2021 07:00:26 AM by Natalia T
Hello,
I have it is a valid EU VAT ID that can be verified on VIES. Upwork will just not validate it. It is the right format, right company name, everything is correct.
Feb 8, 2021 07:28:09 AM by Bojan S
Hi Natalia,
We'll have one of our agents reach out to you via a support ticket to assist you with adding your VAT number.
Thank you for your patience.
Feb 8, 2021 06:56:59 AM Edited Feb 8, 2021 06:59:39 AM by Natalia T
Hi,
I have reached out here about the VAT number having to be re-submit. I received and answer that I need to check on VIES if its valid. I have ! The VAT number is a valid EU VAT ID that can be verified on VIES. Upwork will just not validate it. the whole things is taking ages. It is the right format, right company name, everything is correct. I am totally frustrated that all I can talk to is the bot. How can I reach a real customer support agent?
Thank you.
Feb 10, 2021 08:19:54 AM by Ines M
Hi! I'm having the same problem here. I've tried to add the initials of my country to the number in case that was the problem and write my full name, but no. I've typed it 4x now and it keeps sending me the email saying it's invalid. I'm from Portugal, I've tested my VAT number and it's working so don't know what to do
Feb 10, 2021 08:53:27 AM by Bojan S
Thank you for reaching out to us, Ines.
One of our team members will reach out to you directly via a support ticket to assist you with adding your VAT number.
Mar 28, 2021 09:15:16 AM by Florin M
Hello,
I have the same problem. I already tried with and without the country code, same result, I get an email saying that my VAT couldn't be verified. But it can definitely be verified on the ec.europa.eu website.
This is frustrating. You had this problem for so many years and the only solution that seems to work is to reach you here...
Mar 28, 2021 02:13:47 PM by Luiggi R
Hi Florin,
I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.