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Polyniki's avatar
Polyniki V Community Member

VAT ID not verified

Hello, I am new to Upwork.

 

I have a valid EU VAT ID that can be verified on VIES. Upwork will just not validate it. It is the right format, right company name, everything is correct.  I am totally frustrated that all I can talk to is the bot. How can I reach a real customer support agent?

 

Thank you.

ACCEPTED SOLUTION
Goran's avatar
Goran V Retired Team Member

Hi Polyniki,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with adding your VAT number. Thank you.

~ Goran
Upwork

View solution in original post

159 REPLIES 159
Federico's avatar
Federico M Community Member

Hi Have the same problem, my VAT ID is correct and legally registered by the german government, but UpWork continously refuse it and delete it. Also address and name are correct as by documentations!

How can I solve that?

Aleksandar's avatar
Aleksandar D Community Manager

Hi Frederico,

 

I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
Upwork
Marijana's avatar
Marijana K Community Member

Hi! I have this same issue. My VAT ID can be easily verified on VIES but Upwork keeps rejecting it. I'd really appreciate some help.

 

Thanks so much,

Marijana

Aleksandar's avatar
Aleksandar D Community Manager

Hi Marijana,

 

We'll have one of our team members reach out to you directly via a support ticket to assist you further with your VAT.

 

Thank you.

~ Aleksandar
Upwork
Mihai's avatar
Mihai B Community Member

Hello,

 

I have the same problem - VAT is not validated, although in the VIES site gets validated.

 

pls advise.

 

tnx,

Mihai

Bojan's avatar
Bojan S Community Manager

Hi Mihai,

 

We'll have one of our agents reach out to you via a support ticket to assist you with adding your VAT number. 

 

Thank you for reaching out to us. 

~ Bojan
Upwork
Eric's avatar
Eric W Community Member

Hi,

 

I have the same exact problem. Upwork have been saying that my VAT number could not be validated.

Bojan's avatar
Bojan S Community Manager

Thank you for reaching out to us, Eric.

 

One of our team members will reach out to you directly via a support ticket to assist you with adding your VAT number. 

~ Bojan
Upwork
Marijana's avatar
Marijana K Community Member

Hi! Can I please get some help around verifying my VAT number (I know it's valid through VIES)? Thanks!

Bojan's avatar
Bojan S Community Manager

Hi Marijana,

 

We'll have one of our agents reach out to you via a support ticket to assist you with adding your VAT number. 

 

Thank you for reaching out to us. 

~ Bojan
Upwork
Julie's avatar
Julie M Community Member

Hello, I'm having this same issue with my VAT.  I've verified it and I've updated my information to have my ZZP (sole proprietor) name in addition to my name and it has still been rejected. Any help is appreciated!  Thank you!!

Goran's avatar
Goran V Retired Team Member

Hi Julie,

 

Could you please check if your VAT is verified in the VIES database? If your VAT is verified in the VIES database but not on Upwork, let me know and our team will assist you further. Thank you.

~ Goran
Upwork
Julie's avatar
Julie M Community Member

Hello,

Yes, I was able to verify it in the VIES system as well.

Kind regards,

Julie
Goran's avatar
Goran V Retired Team Member

Hi Julie,

 

One of our team members will reach out to you via ticket as soon as possible and will assist you further with your VAT. Thank you.

~ Goran
Upwork
Youri's avatar
Youri U Community Member

Hi,

Could You please help me with my VAT? I have a valide VAT numbers(verified on VIES) but it is rejected all the time.
Bojan's avatar
Bojan S Community Manager

Hi Youri, 

 

We'll have one of our agents reach out to you via a support ticket to assist you with adding your VAT number. 

 

Thank you for reaching out to us. 

~ Bojan
Upwork
Natalia's avatar
Natalia T Community Member

Hi there,

I have an account on Upwork and have tried to submit the Vat number but unfortunately it hasn’t been approved. Why ? What can I do for the vat number to be approved ( I have checked it’s correct)
Best,
Natalia
Goran's avatar
Goran V Retired Team Member

Hi Natalia,

 

You can verify the validity of a VAT number by entering it in the VIES database. Let us know if it verifies in the database but not on Upwork.

~ Goran
Upwork
Natalia's avatar
Natalia T Community Member

Hello,

 

I have it is a valid EU VAT ID that can be verified on VIES. Upwork will just not validate it. It is the right format, right company name, everything is correct. 

Bojan's avatar
Bojan S Community Manager

Hi Natalia,

 

We'll have one of our agents reach out to you via a support ticket to assist you with adding your VAT number. 

 

Thank you for your patience. 

~ Bojan
Upwork
Natalia's avatar
Natalia T Community Member

Hi,

I have reached out here about the VAT number having to be re-submit. I received and answer that I need to check on VIES if its valid. I have ! The VAT number is a valid EU VAT ID that can be verified on VIES. Upwork will just not validate it. the whole things is taking ages. It is the right format, right company name, everything is correct. I am totally frustrated that all I can talk to is the bot. How can I reach a real customer support agent?

 

Thank you.

Ines's avatar
Ines M Community Member

Hi! I'm having the same problem here. I've tried to add the initials of my country to the number in case that was the problem and write my full name, but no. I've typed it 4x now and it keeps sending me the email saying it's invalid. I'm from Portugal, I've tested my VAT number and it's working so don't know what to do

Bojan's avatar
Bojan S Community Manager

Thank you for reaching out to us, Ines.

 

One of our team members will reach out to you directly via a support ticket to assist you with adding your VAT number. 

~ Bojan
Upwork
Florin's avatar
Florin M Community Member

Hello,

 

I have the same problem. I already tried with and without the country code, same result, I get an email saying that my VAT couldn't be verified. But it can definitely be verified on the ec.europa.eu website.

 

This is frustrating. You had this problem for so many years and the only solution that seems to work is to reach you here...

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Florin,

 

I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.


Thank you.

~ Luiggi