Visual verification

[#1]

My laptop doesn’t have a camera. And would like to finish the verification process. Is there a way for me to complete this process via mobile phone?

[#2]

Hii pradeep ,

Thanks for showing interest in my concern but after purchasing membership my account is on hold not able to submit praposal our work is stop due to this verification please help me that's why I worry about this situation

[#3]

Hi Nirman,

As Pradeep mentioned, it is best to follow up on your support ticket if you have additional questions or concerns. Your ticket is assigned to the correct team and only they can help out with your verification issues. Please access your support tickets here.

[#4]

My selfie is taking too long to review .Help please

[#5]

Hello Irina,

Thank you so much for reaching out. Kindly allow 24-48 hours for our related team to review your selfie.

Please note that they will reach out to you via email as soon as the review is complete.

Thank you for your patience and understanding.

[#6]

During my chat with the support representative regarding visual identification, I received feedback that it is not possible to verify me and I should contact support. What are my next steps?

[#7]

Hi Andrey,

I can see that you were notified via a support ticket about the next steps. Kindly refer to your support ticket here, and don't hesitate to follow up with the team if you have questions.

[#8]

Hi, I want to verify myself in upwork, but I have problem with the third step - visual verification. It is pending and I am scared that I will be stuck forever. Other two steps were ready for seconds.

[#9]

Hi Kaloyan,

Please allow our team enough time to verify the information you submitted. If they need to contact you for further instructions on how to complete the verification, they will reach out to you via email and a support ticket. There's no need to do anything on your end at the moment, just sit tight while our team reviews your account. Thank you!

[#10]

Hello, I sent my selfie verification 4 days ago and I haven't got an answer yet. What should I do?

[#11]

How can I solve this problem?

[#12]

My verivection is hide

[#13]

I want to selfi verivecation

[#14]

Hi Debdatta,

It doesn't look like you need to verify your account yet. The team will let you know if there is a need for any verification in the future. Please know that verification cannot be requested. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account with more information on how you can complete the verification process.

[#15]

Hi Zay,

I followed up with the team and can confirm that your more recent submission is still under review. You should receive a response from the team as soon as the review is completed.

[#16]

So my principal in a transaction is that if I pay for a service, I better be able to reach them by phone.  After a week of back and forth getting anyone to agree to call rather than use their self help (self help is for free, not paid) they finally schedule for a call at 11am.  It is now 12:13 and no call.  Of course, you can't call or email them direcly any more as their CEO misunderstood the interest generated from the pandemic and wen't all tech development on a site that didn't need it and that 4M loss has cut support for the people who generate their revenue.  Anyone from Upwork want to chime in here?  

[#17]

Hi Robert,

Thank you for reaching out to us here in the Community, and I'm sorry if you're having difficulties completing your video verification. We certainly understand how you want this procedure to be completed immediately.

I can see you've coordinated with the appropriate team for your concern, and several support tickets have also been set up. Please continue coordinating with the team through a single active ticket on this page so they can assist you more efficiently.

[#18]

I can't pass visual verification on Upwork. It always displays 'center your face in the oval', even if I place my face in the center of the oval. Please help me.

[#19]

Try using a outdoor light or another camera.

[#20]

Hi, I need help, either from a freelancer with the same problem or Upwork worker.
I need to verify with selfie, to continue working. The problem is that neither with the phone nor with the computer I can do it, I get the following message: we are having some technical problems. we are unable to use the camera on this device.
please try again using the camera of your cell phone.

Please, if someone from the technical service can help me, I would appreciate it. Thank you.

[#21]

Hi Gio,

Thank you for your message. I see that you have already completed the Visual verification on your account.

- Pradeep

[#22]

If you have upwork apps installed on your phone then give the phone camera
permission.

[#23]

Visual verification 

[#24]

Hi Santosh,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#25]

I can't pass visual verification on Upwork. It always displays 'center your face in the oval', even if I place my face in the center of the oval. Please help me.

[#26]

Hi Roman,

I’ve escalated your community post to a support ticket to give your concern the attention it deserves. One of our agents will be in touch with you soon on this page to assist.