Why Chargeback from my Upwork Client Account?

[6211bea4]

Hey Upwork Support Team ,

I added a bank account in my Upwork Client Profile. Its Running . Few days later bank have no sufficient balance that I know when I back from Travel.
And come on my desk . Also check Upwork account find Chargeback in my account that’s unfair.
My total costing balance is $36.80
Now Upwork Charge me $71.55
Its really horrible. Why I need to pay extra money man?
Please remove extra money and show 36.80 in my account

[LuiggiR]

Hi Taylor,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[32e81aaf]

A chargeback can occur when a payment made on Upwork is reversed by your bank or financial institution. This may happen for various reasons, such as insufficient funds in your bank account or disputes initiated by your bank. It's essential to ensure that your bank account maintains a sufficient balance to cover your transactions to avoid such situations.

I would like to advise you to contact your bank to resolve the issue regarding the chargeback. They should be able to provide you with more information on the specific circumstances surrounding this transaction.