Wise payment issue - did not receive money

[#1]

Hi Upwork,

Last week on April 9, I withdrawaled $270 to my bank account using Wise transfer (ID 684287402). Some days ago, I contacted the bank and they said that the name in the invoice missmatch with my name so they declined the transaction and send back the money to Upwork. But up to now, I did not receive the money back to my Upwork account.

Can you please check why and let me know how to fix it?

Thank you so much.

Toan.

[#2]

Depending on the financial institution, it will take 5 or more days.

[#3]

Hi William,

Thank you for your reply. Up to now, it is already 11 days (9 bussiness days) and I did not get the money back to my account. Can you please help to check?

Thank you.

[#4]

Hi Toan,

I can see that you've raised a support ticket regarding your concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep