Aug 11, 2021 03:59:43 AM by Amir M
after clear cache of the desktop app, app is not working and showing this error.
Query: app.js
Status: 403
Trace ID: 67d0ed921c42c619-KHI
See https://status.upwork.com for updates.
can anyone tell me the solution.
thanks
Aug 11, 2021 04:04:37 AM by Goran V
Hi Amir,
Could you try to reinstall the Desktop app and let me know if you're still experiencing any problems on your end? If yes, please share what operating system you're using as well. Thank you.
Oct 26, 2021 12:36:30 AM by Eric O
Facing the same issue. I have tried reinstalling the app. Still facing the same problem.
Oct 26, 2021 12:38:05 AM by Goran V
Hi Eric,
Our team will reach out to you via ticket as well and will assist you further as soon as possible. Thank you.
Nov 15, 2021 03:44:52 PM by Sergio C
Hey man, im having the same issue ovr and over again. Ihave tried everything i still can get the app start working.
Nov 15, 2021 05:26:43 PM by Joanne P
Hi Sergio,
I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.
Mar 9, 2022 05:51:29 PM by Esther H
Hi, I am getting the same issue right now. As I tried to clear cache and restart the app. I am getting error 403 and can't complete restart.
Mar 10, 2022 02:32:39 AM by Joanne P
Hi Esther,
Could you please try to check the troubleshooting steps shared in this help article? I also checked that you have already submitted a ticket to our support team. One of our agents will update your ticket to assist you further also.
Mar 10, 2022 03:03:33 AM by Victor K
Hi Esther, I've been having the same issue this week.
Did you find a solution and do you mind sharing?
Thanks
Mar 10, 2022 03:27:01 AM by Goran V
Hi Victor,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with the desktop app. Thank you.
Feb 7, 2022 05:15:16 AM by MARY DIANE Y
I am also having the same issue. Could someone contact me back? Tried to uninstall and re-install the app, same issue.
Query: app.js
Status: 403
Trace ID: 6d9cdcb6af8d404c-MNL
See https://status.upwork.com for updates.
Feb 7, 2022 06:23:48 AM by Andrea G
Hi Mary,
You can find advice on how to Troubleshoot the Desktop App here. If you still experience problems, report the issue so we can help you. Here’s how:
Click your name at the lower left of the app
Select Support and Feedback
Enter the details of your issue and click Send
Apr 26, 2022 12:16:40 AM by Oleksii S
I am also having the same issue. Could someone contact me back? Tried to uninstall and re-install the app, same issue.
Query: app.js
Status: 403
Trace ID: 701d87f6ddce2d37-KBP
See https://status.upwork.com for updates.
Jul 8, 2023 12:54:44 PM by Rahul B
Same I am facing and doing everything i am using window 7 My upwork tracker not working showing the same issue
Jul 8, 2023 02:50:39 PM by Luiggi R
Hi Rahul,
I'm sorry to hear you're experiencing trouble using the Desktop App. We've escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Aug 29, 2023 11:26:41 AM by Johnabi R
Hi Zia,
Thank you for reaching out.
I understand you are facing issues with your desktop app. Please try to uninstall this version and then redownload and reinstall the latest version. If it doesn't work, please get back to me with more information. You may share your operating system and any other information that may be helpful in isolating this. You can follow these steps to submit a report:
>Click your name at the lower left of the app
>Select Support and Feedback
>Enter the details of your issue and click Send
I hope that helps.