Share your ideas following the completion of the "Building a successful customer service program: measurement and optimization" section as part of the Building a Winning Customer Service Team  learning path.

Share your ideas following the completion of the "Demystifying your customer service program with an audit" section as part of the Building a Winning Customer Service Team  learning path.

Share your ideas following the completion of the "Omnichannel service: orchestrating seamless customer journies" section as part of the Building a Winning Customer Service Team  learning path.

Share your ideas following the completion of the "Customer relationship management (CRM) essentials" section as part of the Building a Winning Customer Service Team  learning path.

Share your ideas following the completion of the "Responding with speed and care: the power of first-response programs" section as part of the Building a Winning Customer Service Team  learning path.

Share your ideas following the completion of the "Customer experience as a brand builder" section as part of the Building a Winning Customer Service Team  learning path.

Hello everyone 👋

A few months ago, Upwork approached me to create a course in an area I'm both passionate about and consider myself an expert in. This decision on the topic was driven by a frequently asked question within our community: "How do chatbots work?"

Building an AI Chatbot 

Here's what I wanted to do with the course:

• Show what's behind chatbots in an easy way.
• Make sure anyone can understand, whether you're new to this or not.
• Guide you through making your own chatbot.

Creating this course offered me a chance to refine my presentation and visualization skills. It was essential not just to grasp the technology myself, but to convey it in an engaging manner that would resonate with learners.

Feedback from participants has been overwhelmingly positive, highlighting the course's impact on both beginners and experienced professionals. This response has been incredibly rewarding, validating the effort and passion invested in this project.

Beyond personal satisfaction, the course had a significant impact on me as a freelancer by:

• Proving my expertise in a tangible way.
• Helping me meet new people who are interested in chatbots.
• Expanding my network with potential clients who now see me as a go-to expert.
• Generating positive feedback that serves as testimonials to my skills.
• Encouraging others to reach out for collaboration opportunities.

I encourage everyone who has a skill or knowledge area they're passionate about to consider sharing it. Creating educational content is not just about teaching; it's a powerful way to learn, showcase your expertise, and contribute positively to our community.

Thanks for reading. 🤗

Ivan Židov

Hello everyone!

Upwork has undoubtedly taken my profession to another level, allowing me to connect with clients from around the world, each with different needs, beliefs, and dreams.

About 5 months ago, I was invited to conduct a mini-course on how I design products in my day-to-day work. I'd like to invite the community to take a look at the link: https://community.upwork.com/t5/Learn-from-Experts/Product-Design-Projects/ba-p/1443038.

There, I'll share how I execute my design projects in my daily routine, using 5 simple yet efficient steps that allow me to tackle projects in diverse fields such as babies, pets, health, home, among others. I'll be delighted to receive your feedback and support your knowledge.

Sincerely,
Orlando Novoa