Nov 22, 2022 05:31:12 AM by Oleksandr S
Sup! I just acquired an agency and can't seem to be able to buy connects for it for some reason. I don't see reasons to update my profile to Agency Plus just yet, so I wonder if that's doable w/o signing up for that plan?
I also haven't connected my Payoneer account, nor I added any Credit Card to my profile, so if that's an issue, please direct me into the right direction.
Thanks!
Solved! Go to Solution.
Nov 22, 2022 09:31:01 AM by Nikola S
Hi Alex,
Thank you for following up. I would like to clarify that before you can purchase agency Connects you need to upgrade your membership plan to the Agency Plus plan. You may want to check this help article for more information.
Nov 22, 2022 07:24:16 AM by Nikola S
Hi Alex,
Thank you for reaching out to us. I checked but I could not replicate the issue you experience. Could you please clear your cache and cookies or log in with another browser?
You may want to check this help article for more information about upgrading agency membership plan. Let us know if you need further assistance.
Nov 22, 2022 08:25:08 AM by Oleksandr S
Added my preferable payment method. Didn't change anything. The button is not active.
I clear all cache every time I close my browser. Also turned off my adblocker just to be sure the reason is not that plugin - still no success
Nov 22, 2022 09:31:01 AM by Nikola S
Hi Alex,
Thank you for following up. I would like to clarify that before you can purchase agency Connects you need to upgrade your membership plan to the Agency Plus plan. You may want to check this help article for more information.
Nov 23, 2022 02:01:21 AM by Oleksandr S
Gotcha. I was going to stay on an Agency Free plan for some time. Thank you for clarifying this for me
Nov 27, 2022 07:27:56 PM by William T C
Hey Alex, yes your credit card needs to be loaded into Upwork's system for billing.
Nov 27, 2022 11:58:51 PM by Pradeep H
Hi Affaf,
Thank you for your message. Could you please clarify your issue further as I do not see an agency on your Upwork account?
Thank you,
Pradeep