Jul 21, 2022 03:08:00 AM by Igor B
Hi,
I worked with an agency, but right now we want to work separately.
And unfortunately, I can't leave my team. I closed every proposal and contract, but still, it doesn't work.
I attached to this message the screenshots, I wasn't able to leave the agency, and I asked my manager to do that from the agency side and she also has a problem with that.
Jul 21, 2022 09:01:05 PM by Nurbek A
I have the same problem. i have zero active proposals, all my proposals either withdrawn or job is closed. Any help would be appreciated!
Jul 21, 2022 09:11:15 PM by Pradeep H
Hi Igor and Nurbek,
Thank you for your message. I'll have one of our customer support agents reach out to you directly to assist you further.
Thank you,
Pradeep
Sep 8, 2022 12:39:50 PM by Igor B
Sep 8, 2022 02:15:56 PM by Arjay M
Hi Igor,
I'm sorry for not being able to leave an agency. I can see that you've communicated with the relevant team about the same issue and a support ticket has been set up as well. I have submitted a follow-up to the team handling your case and please expect an update here once it's been fully reviewed. We seek your patience and utmost understanding while sorting this out for you. Thank you!
Sep 6, 2022 06:45:08 AM Edited Sep 6, 2022 07:53:34 AM by Nikola S
HI.Can you help in solving the problem. The delete button from the agency does not work. You need to delet
**Edited for Community Guidelines**
Sep 6, 2022 07:58:12 AM by Nikola S
Hi Karina,
Thank you for reaching out to us. Could you please confirm if you want to remove someone from the agency?
Sep 6, 2022 08:14:34 AM Edited Sep 6, 2022 10:01:23 AM by Nikola S
YES.him **Edited for Community Guidelines**
Sep 9, 2022 05:13:11 AM by Karina K
we need to delete an agency member, but the "delete" button does not work
on need to remove it https://www.upwork.com/freelancers/~0155fabaeba83e6140/
Oct 20, 2022 04:42:35 AM by Karina K
Hello, I work for an agency as a business manager, I have a problem with my account, I don't see the number of connections submitted by competitors, how can I fix this?
Oct 24, 2022 03:57:13 AM by Pradeep H
Hi Mary,
Thank you for your message. I see that the amount paid by you has been already refunded to your card on Oct 20th. Please allow 3-5 business days for the amount to reflect on your card.
Thank you,
Pradeep
Jan 5, 2023 04:13:55 AM Edited Jan 5, 2023 05:50:50 AM by Andrea G
You can check the documents of our employee so that he has passed the verification
**Edited for Community Guidelines**
Jan 25, 2023 02:46:44 AM by Ajn Lovell V
Hi! I have the same issue. I have not been sending any proposals for the past 2 years since i lay lowed from work. but i can't leave the team and gets the same error as you do. hope someone will help me witht his.
Jan 25, 2023 06:55:04 AM by Annie Jane B
Hi Ajn,
Thank you for reaching out. Please reach out to the agency owner or the business manager in order to withdraw the proposals. After the active proposals have been withdrawn, you may already leave the agency.
Jan 30, 2023 03:18:34 AM by Pradeep H
Hi Dmytro,
At this time you cannot request to be invited to complete a skill certification. For the best chance of being invited in the future, we suggest you achieve a solid reputation, keep a complete and up-to-date profile that is not set to private, and maintain an active Upwork account in good standing. Completing a skill certification in your primary field is required before applying to our Talent Scout program.
Thank you,
Pradeep