No connects after opening agency

[srdjan_susa]

Hello,

My to colleagues and I opened an Upwork agency recently and paid 20$ for a pro profile but didn't get any connects with the opening of profile. We were offered to switch to free to get 60 connects or to buy connects. We don't understand why we had to pay for the profile if we could try the agency profile with a free version and get connects to apply for first jobs?
Can you please help us resolve this?

[BojanS]

Hi Srdjan,

The Agency Plus plan doesn't include free Connects. Agency Plus is a monthly subscription for $20.00 (USD) per month that gives agencies access to build their team and purchase shared agency Connects for $0.15 (USD) per Connect. The agency owner and agency admins have the ability to purchase Connects. 

Thank you!