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carloslobo28
Community Member

Some of your services are temporarily on hold

Hi,

The system asks me to complete identity verification again, I've a badge I've already done so, this time when I try to add id it says the name of my agency, obviously will mismatch my id name, is it a mistake? must I do th process again?

ACCEPTED SOLUTION
aocumen
Community Manager
Community Manager

Hi Carlos, 


I checked your account and can see that you are being assisted already through a support ticket. If you have further questions regarding your concern, I would recommend that you follow up on the same ticket thread so that the team handling your case can assist you further. 


~ Avery
Upwork

View solution in original post

11 REPLIES 11
aocumen
Community Manager
Community Manager

Hi Carlos, 


I checked your account and can see that you are being assisted already through a support ticket. If you have further questions regarding your concern, I would recommend that you follow up on the same ticket thread so that the team handling your case can assist you further. 


~ Avery
Upwork
dew_wickz
Community Member

Hi!

One of my clients tried to purhase a my project. (He's a new upwork client) but, He got this message. We both don't have any idea about it. Can somebody help me please?CF4C1DAD-2749-4639-A67E-9880BE2C23CE.jpeg

Hi Dewmini,

 

We’ll have one of our agents reach out to you via a support ticket to assist you with this concern. 

 

Thank you for reaching out to us. 

~ Bojan
Upwork
bilalali007
Community Member

I am facing a problem I got this message on account (Some of your services are temporarily on hold.) I don't have any idea about it Can somebody help me please?

Hi Bilal,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

~Andrea
Upwork
tammy7777777
Community Member

Hey, 

Recently one of my (Upwork) client tried to purchase a project but there's been some issues he's facing. I am also attaching a ss of the problem if someone can help we will be very grateful. 

Here is it..Here is it..

Hi Muhammad,

 

Thank you for bringing this matter to our attention. Can you please advise your client to try clearing their cache and cookies or use a different browser? Let us know if they're still having the same error by clicking the "Get Support" button that shows at the bottom right corner in the Upwork Help. They will be asked what type of account they need assistance with and to describe their issue or questions. Please select the best option for the situation.

 

~ Arjay
Upwork
e970b32c
Community Member

Screenshot 2022-11-02 at 01.19.03.png

Hey Upwork team,

I've been trying to complete my varifaction process many times and the system kept rejecting my Passport. i followed the required format and done it many times. 

it will be nice if you someone could give me some help on this

Hi Hussein Omar,

 

I can see that the team reviewing your account has sent you an email notification indicating more information and instructions on how to complete your ID Verification. We suggest you coordinate with the team by responding to the message or accessing the support ticket on this page.

 

~ Arjay
Upwork
0ffb531c
Community Member

Hey Upwork team,

 

I've been trying to complete my varifaction process. I got message "You've successfully verify your identity", but there are no changes in the account after 48h

 

It will be nice if you someone could give me some help on this

Hi Andrii,

 

Thank you for your message. I have followed up with the team and I am pleased to inform you that issue is resolved now.

 

Thank you,

Pradeep



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