May 5, 2021 09:22:10 AM by Brett G
I need to add a freelancer to my Content Solutions Consulting team. Following the instructions, I go to Members & Permissions > Invite New User. On the Invite Users dialog, I add the freelancer's email. An error message appears: "We were unable to send invitation to such users: .... User has active assignments or offers" I checked with the freelancer and no assignments or offers should prevent her from joining this team. Does anyone have suggestions to get around this error message?
Jan 11, 2022 04:03:55 AM by Muhammad H
Hello @Andrea G I have same issue. I am unable to add a user to my agency. The error stays same. I have asked my user if she has any active contract or job and she said she do not have any active contract. Can you please help me add member to my agency. Thank you
Jan 11, 2022 06:04:28 AM by Andrea G
Hi Muhammad,
Someone from our team will reach out to you via support ticket in order to assist you further.
Feb 2, 2022 04:02:48 AM by Muhammad H
Hello Andrea, Support team contacted me and gave me some steps to follow to add member to the agency. I followed all steps but got same error "User has active job application".
FYI support ticket status is "solved" but its not.
Feb 2, 2022 05:29:50 AM by Andrea G
Hi Muhammad,
If you're still experiencing the issue please feel free to reply directly to the ticket. This will reopen it and the team will be happy to assist you.
Feb 4, 2022 06:45:39 AM by Muhammad H
Hello Andrea, Thank you for your response.
Actually, I am unable to respond to the ticket as there is no reply option available below that ticket.
I think it's because the status of that ticks is marked as "solved". Can you guys please reopen the ticket for me?
Thank you
Feb 4, 2022 07:42:46 AM by Andrea G
Muhammad, could you please check your inbox to find the notification you received from the ticket? The subject line should be the same as the ticket title. Replying to that email will reopen the ticket.
Feb 7, 2022 01:39:02 AM by Raunak T
Hello Andea G
I tried to add a freelancer to the agency but I am also getting the below error. Could you fix this?
We were unable to send invitations to such users:
XXXX@yahoo.com - User has active assignments or offers
Thanks,
Raunak
Feb 7, 2022 01:48:43 AM by Goran V
Hi Raunak,
If you're inviting your team member to join as an exclusive member, they will need to close all of their contracts and withdraw their active proposals.
However, you should be able to invite them at any time and join as a non-exclusive member. Thank you.
Feb 16, 2022 04:48:40 AM by Artem P
Hi, I have a same issue
Following the instructions, I go to Members & Permissions > Invite New User. On the Invite Users dialog, I add the freelancer's email. An error message appears: "We were unable to send invitation to such users: .... User has active assignments or offers" I checked with the freelancer and no assignments or offers should prevent her from joining this team.
Feb 22, 2022 12:16:59 AM by Pinky G
So I can't hire someone if they have other clients? I want to hire a designer to help me with one of my projects and pay them directly. It doesn't seem possible to do this.
Feb 22, 2022 12:23:27 AM by Goran V
Hi Pinky,
You can invite your team member/freelancer to join the agency as a non exclusive member. This way they will be able to work under the agency and to work as an independent freelancers for their clients.
To learn more about this, check out this help article. Thank you.
Mar 9, 2022 01:52:45 AM by Alyona K
I m also facing the same issue i have also confirmed from freelancer and he dont have any active proposal could you please fix it for me as well.
Mar 9, 2022 02:26:06 AM by Goran V
Hi Alyona,
Our team will reach out to you via ticket as well and will assist you further with your team members. Thank you.
May 16, 2022 10:12:06 AM by Muhammad H
I am also facing the same issue. I have confirmed it from freelancer that he is not doing any other job. Kindly solve this issue.
May 16, 2022 09:42:06 AM by Muhammad H
Hello,
I am try to send request other freelancers to add in my agency but the error is showing that the freelancer is doing an active job. But he has no active job right now. So how can i send request to add in my agency
May 19, 2022 10:50:42 AM by Raza K
I am also trying to add my co-worker in my agency and having same error, kindly assist me accordingly
May 19, 2022 11:24:00 AM by Andrea G
Hi Raza,
Please confirm with the Agency member you're looking to add that they don't have any open contracts or submitted proposals. If they do, they would not be permitted to join an Agency as an Exclusive Member.
May 23, 2022 01:05:41 PM by Raza K
yes I have confirmed with the person and all the proposals were withdrawn, I tried to add the person then and again facing the same issue
May 23, 2022 05:55:50 PM by Arjay M
Hi Raza,
Arjay here stepping in for Andrea. We truly appreciate your response. It looks like you've already reached out to our team with the same concern. I highly suggest you continue communicating through a support ticket for updates and further assistance.
Jul 28, 2022 11:52:10 PM by Pradeep H
Hi Archer,
Thank you for your message. Could you please tell us more about the issue you face along with the error message you see?
Thank you,
Pradeep
Aug 16, 2022 09:57:53 AM by Richard O
Hi. I have the exact problem. Can freelances join as non-exclusive members with open contracts and submitted proposals? Please help!
Jul 28, 2022 08:47:13 PM by Archer H
Haha, yes. I just looked through a year of the same problem and have the same issue myself.
Sep 17, 2022 05:43:06 AM by Muhammad Zain S
I'm facing the same issue, I can't add my team members, maybe they do have an active project, but why does it make difference having a contract on their personal profile? I don't understand the logic here. Sometimes there are more than 1 clients who haven't closed the contracts even if they don't want any work, so what I'm supposed to do? Wait for a few years so my team member's individual projects end and then add them to my agency on Upwork or what?
Sep 17, 2022 10:05:03 AM by Annie Jane B
Hi Muhammad,
Thank you for reaching out to us. You can add them as a non-exclusive agency member so that the invite would go through and they don't have to terminate their active proposals or contracts. Here's the difference between an exclusive and a non-exclusive agency member.
To add them as a non-exclusive agency member, please go to your agency profile > Settings > Members & Permissions > click on "Invite New User" > enter the freelancer's email address or username > scroll down to Agency Contractor section > and tick the radio button for "Non-Exclusive."
I hope this helps.
Dec 1, 2022 05:17:08 AM Edited Dec 1, 2022 07:07:25 AM by Andrea G
**Edited for Community Guidelines**
I am facing the same issue.
Dec 1, 2022 07:08:46 AM by Andrea G
Hi Muhammad,
Please be sure the user you're inviting does not have any active contracts, proposals, etc.
Jan 16, 2023 11:24:18 AM by Priscilla P
I am getting the same error when I try to add a member to my agency.
Jan 16, 2023 01:08:35 PM by Arjay M
Hi Priscilla,
As Andrea and Annie Jane mentioned above, you need to make sure that the user you're inviting does not have any active contracts, proposals, etc. However, you can still add them as a non-exclusive agency member so that the invite would go through and they don't have to terminate their active proposals or contracts. Here's the difference between an exclusive and a non-exclusive agency member.
To add them as a non-exclusive agency member, please go to your agency profile > Settings > Members & Permissions > click on "Invite New User" > enter the freelancer's email address or username > scroll down to Agency Contractor section > and tick the radio button for "Non-Exclusive."
Jan 19, 2023 02:05:12 AM by Shafaq J
Hi andrea,
I'm also unable to add the freelancer to the agency profile and I know there are some active projects on Upwork. But Is there any alternative for that?
Jan 19, 2023 03:41:27 AM by Shafaq J
Hi andrea,
I'm also unable to add the freelancer to the agency profile and I know there are some active projects on Upwork. But Is there any alternative solution without cancelling the contract?
Jan 20, 2023 01:37:00 PM by Pradeep H
Hi Shafaq,
Thank you for your message. You can add the freelancer as a Non-Exclusive agency member without having to close their active contracts.
Thank you,
Pradeep
Apr 9, 2023 10:47:22 AM by Luiggi R
Hi Malaka,
As some of my colleagues mentioned above, you need to make sure that the user you're inviting does not have any active contracts, proposals, etc. However, you can still add them as a non-exclusive agency member so that the invite would go through and they don't have to terminate their active proposals or contracts. Here's the difference between an exclusive and a non-exclusive agency member.
To add them as a non-exclusive agency member, please go to your agency profile > Settings > Members & Permissions > click on "Invite New User" > enter the freelancer's email address or username > scroll down to Agency Contractor section > and tick the radio button for "Non-Exclusive."
Apr 18, 2023 06:11:36 AM by Joan U
I'm ready to get a job. I have been applying and none have contacted me yet.
I'm open for a contract
Jun 22, 2023 02:12:30 PM Edited Jun 22, 2023 04:17:16 PM by Arjay M
Yes I am facing this issue and I am unable to add my manager in my **Edited for Community Guidelines** help me to solve my problem
Jun 22, 2023 04:19:18 PM by Arjay M
Hi Bill,
Please make sure that the user you're inviting does not have any active contracts, proposals, etc. However, you can still add them as a non-exclusive agency member so that the invite would go through and they don't have to terminate their active proposals or contracts. Here's the difference between an exclusive and a non-exclusive agency member.
To add them as a non-exclusive agency member, please go to your agency profile > Settings > Members & Permissions > click on "Invite New User" > enter the freelancer's email address or username > scroll down to Agency Contractor section > and tick the radio button for "Non-Exclusive."