May 5, 2021 09:22:10 AM by Brett G
I need to add a freelancer to my Content Solutions Consulting team. Following the instructions, I go to Members & Permissions > Invite New User. On the Invite Users dialog, I add the freelancer's email. An error message appears: "We were unable to send invitation to such users: .... User has active assignments or offers" I checked with the freelancer and no assignments or offers should prevent her from joining this team. Does anyone have suggestions to get around this error message?
Jul 16, 2023 01:32:19 AM by Pradeep H
Hello GoodPegg,
Thank you for your message. If you are inviting a freelancer to join your agency as an Exclusive agency member, they will need to close all active contracts before accepting the invite. You may want to invite them as a non-exclusive agency member if they wish to continue working on their contract.
Thank you,
Pradeep
Jul 22, 2023 08:14:33 PM by GoodPegg S
Hi Pradeep,
We have closed the project but still getting the same error, can you please check
Jul 23, 2023 11:50:55 AM by Luiggi R
Thanks for letting us know, Kamaljeet. The link is now updated. This link was intended for GoodPegg's concern since a support member was getting in touch to assist. Do you need assistance with an issue? If so, can you share more information?
Jul 23, 2023 01:12:38 PM Edited Jul 23, 2023 01:37:35 PM by Luiggi R
Hi there, yes we are still unable to add the freelancer under agency even when there is no active project for the freelancer.
We were unable to send invitation to such users:
**Edited for Community Guidelines** - User has active job applications
Jul 23, 2023 02:05:58 PM by Luiggi R
Thanks for sharing this information, Kamaljeet. I had to remove the email address you shared on your post, but by looking at the profile, I can confirm that the freelancer has active and submitted proposals that must be withdrawn before you can send the invite. Please advise the freelancer to withdraw the proposals and try sending the invite again.
Jul 23, 2023 03:58:04 PM Edited Jul 23, 2023 03:59:19 PM by Luiggi R
Kamaljeet, I do not see any restrictions on your account. Can you please share more information about what you see? A screenshot of any error messages would really help.
Aug 18, 2023 02:11:16 AM by Jerwin D
Hi,
Could you do the same thing for me because I'm getting the same error. An agency trying to send an invitation but they are getting an error saying that -üser has an active job application." - But I don't have an active application, I already canceled it because of this error.
Nov 16, 2023 01:15:39 PM by Konstantin S
Hello Bojan,
have the same problem. One person wants to invite me, but when he clicks the send button the error 'We were unable to send invitation to such users: .... User has active assignments or offers' although I have no active assignments or offers.
Sincerely,
Konstantin
Feb 5, 2024 06:41:36 PM Edited Feb 5, 2024 06:48:37 PM by William J
Could you please do the same? I'm receiving the same error.
Thanks,
William
Feb 5, 2024 10:36:12 PM by Joanne P
Hi William,
I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.
Jan 11, 2022 04:03:55 AM by Muhammad H
Hello @Andrea G I have same issue. I am unable to add a user to my agency. The error stays same. I have asked my user if she has any active contract or job and she said she do not have any active contract. Can you please help me add member to my agency. Thank you
Jan 11, 2022 06:04:28 AM by Andrea G
Hi Muhammad,
Someone from our team will reach out to you via support ticket in order to assist you further.
Feb 2, 2022 04:02:48 AM by Muhammad H
Hello Andrea, Support team contacted me and gave me some steps to follow to add member to the agency. I followed all steps but got same error "User has active job application".
FYI support ticket status is "solved" but its not.
Feb 2, 2022 05:29:50 AM by Andrea G
Hi Muhammad,
If you're still experiencing the issue please feel free to reply directly to the ticket. This will reopen it and the team will be happy to assist you.
Feb 4, 2022 06:45:39 AM by Muhammad H
Hello Andrea, Thank you for your response.
Actually, I am unable to respond to the ticket as there is no reply option available below that ticket.
I think it's because the status of that ticks is marked as "solved". Can you guys please reopen the ticket for me?
Thank you
Feb 4, 2022 07:42:46 AM by Andrea G
Muhammad, could you please check your inbox to find the notification you received from the ticket? The subject line should be the same as the ticket title. Replying to that email will reopen the ticket.
Feb 7, 2022 01:39:02 AM by Raunak T
Hello Andea G
I tried to add a freelancer to the agency but I am also getting the below error. Could you fix this?
We were unable to send invitations to such users:
XXXX@yahoo.com - User has active assignments or offers
Thanks,
Raunak
Feb 7, 2022 01:48:43 AM by Goran V
Hi Raunak,
If you're inviting your team member to join as an exclusive member, they will need to close all of their contracts and withdraw their active proposals.
However, you should be able to invite them at any time and join as a non-exclusive member. Thank you.
Feb 16, 2022 04:48:40 AM by Artem P
Hi, I have a same issue
Following the instructions, I go to Members & Permissions > Invite New User. On the Invite Users dialog, I add the freelancer's email. An error message appears: "We were unable to send invitation to such users: .... User has active assignments or offers" I checked with the freelancer and no assignments or offers should prevent her from joining this team.
Feb 22, 2022 12:16:59 AM by Pinky G
So I can't hire someone if they have other clients? I want to hire a designer to help me with one of my projects and pay them directly. It doesn't seem possible to do this.