Solved: Unable to close agency profile - Page 8

Manish J · ‎12-20-2020

Hello,

When I tried to close the agency profile from my account I am unable to process my request and getting

No route found for "GET /agencies/close" (from "https://www.upwork.com/ab/agency-settings/")

could you guys please help me with this?

Aleksandar D · ‎12-21-2020

Hi Manish, and Nickolay,

I'm sorry to hear about your troubles while trying to close the agency. I escalated the error with the team and both of you can expect a support ticket created very soon in order to investigate this further.

Manish, I went ahead and closed your agency.

Nickolay, in order to close your agency, you need to change your status from Exclusive to Non-Exclusive. To update your status, please switch to your agency profile and go to Settings > Members & Permissions. On the page, you should be able to see a link saying 'Exclusive' as shown in this screenshot. Click on it and a popup will open. From there, you can update the status by selecting 'Non-Exclusive' in the 'Agency Freelancer' dropdown as shown in this screenshot. Once you are done with that, you can let us know here so that we can go ahead and close your agency.

Thank you.

~ Aleksandar

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Annie Jane B · ‎10-02-2022

Hi Adnan,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

~ AJ

Filipe Z · ‎10-14-2022

Hi there,

The problem I'm facing is that an error is thrown when I try to close my agency. It's a new agency, created 2 weeks ago. it's never had any active contracts, only a proposal that I withdrew.

it's a big error message: "Exception occurred Failed to parse ODS response: [...big msg]".

Nikola S · ‎10-14-2022

Hi Filipe,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

~ Nikola

Abdul R · ‎11-02-2022

Unable to close the agency profile please close it or help me, Screenshot is attached.

Thank you!

Abdul R · ‎11-02-2022

Please close my agency profile, I tried but it's not working. Screenshot attached.

Muiz R · ‎11-28-2022

Please help me close my agency account. I am unable to close it.

Annie Jane B · ‎11-29-2022

Hi Muiz,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

~ AJ