401(A) Error when starting a job posting

[#1]

Hi. I created a new company account, verified my email address and am now getting the following error message when I select a category and click "Refine My Search". TIA for any pointers to a solution.

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Error 401 (A)
Trace ID: 5882ba94bcd2a2df-ORD

[#2]

Hi Adam, 

A member of the Customer Support Team will reach out to you to assist you further regarding your concern. 

[#3]

Hi Avery,

Thanks for your reply. I still have not heard from anyone and cannot post a job. Any idea how long? I have a job that I need to get completed asap.

Thanks -Adam

[#4]

I apologize for the delay in receiving an update, Adam.

I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible.

Thank you for your patience.

[#5]

Hi Bojan,

Nobody has reached out to me. I have a time-sensitive project that I am going to have to take elsewhere if I cannot post the job and hire today.

Thanks -Adam

[#6]

Hi Adam,

A member of the team has reached out to you already and is awaiting your response. If you aren't able to see the email you should also be able to access the ticket directly here.

Thank you!