Mar 6, 2020 05:21:32 AM by Adriannah G
Hello,
I keep trying to add a payment method but I keep getting a page error. I am getting this on my laptop, phone browser, and my app. Someone help me!!
Thank you.
Mar 6, 2020 05:34:41 AM Edited Mar 6, 2020 05:37:34 AM by Goran V
Hi Adriannah,
I`m sorry about the inconvenience this had caused you.
Just to confirm that at the moment we have a known problem with this and our engineering team is working on resolving it as soon as possible. Our team will also reach out to you via ticket to assist you further. Thank you.
Mar 6, 2020 07:04:58 AM by Adriannah G
Apr 4, 2020 12:42:44 AM by Jozsef I
I have a similar issue since the last time I checked (approx 3 weeks ago), has this been fixed yet? Thank you for your answer!
Apr 4, 2020 12:44:04 AM by Goran V
Hi Jozsef,
Could you please try clearing your cache and cookies or logging in with another browser? Could you also confirm and share if you`re receiving any errors on your end? Thank you.
May 15, 2020 02:10:08 PM by Courtney N
Here to comfirm this is still happening. I cleared cookies and tried with another browser
May 15, 2020 02:52:00 PM by AleksandarD A
Hi Courtney,
I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
May 25, 2020 01:35:02 PM by Muhammad R
Hello there,
I am also facing the same problem. I am trying to buy a monthly membership but I am not able to proceed with debit or credit card option. Please help me out.
Thank you.
May 25, 2020 02:52:57 PM by Bojan S
Hi Muhammad,
Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those.
Let us know if the issue persists.
Thank you.
Jun 9, 2020 11:27:13 AM by Akash S
Hi,
I am also facing same issue even use the link shared by you cleared browser cookies cache even installed new OS but still facing same issue "Sorry, a critical component of this page failed to load. Please reload the page." I am getting this error from past 2 months.
Jun 9, 2020 01:00:57 PM by Bojan S
Hi Akash,
We'll have one of our agents reach out to you via a support ticket to assist you with your concern.
Thank you for reaching out to us.
Jul 12, 2020 11:45:08 AM by Joanne P
Hi Sahin,
One of our team members will reach out and assist you directly via a support ticket. Thank you!
Oct 10, 2020 06:51:05 AM by Nikola S
Hi Michael,
Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please be sure to have sufficient funds on your card to complete the payment. Meantime, you can add an alternative billing method in your account payment options. Let us know if the issue persists so that we could assist you further.
Sep 2, 2020 05:40:14 AM by Deeba A
Hi there, i'm getting same problem i have triied clearing history i have tried logging in with another browser but the problem is still there please tell me what to do,
TIA
Sep 2, 2020 06:37:46 AM by AleksandarD A
Hi Deeba,
I shared the problem you are having with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.
Thank you.
Nov 25, 2020 10:35:05 AM by Anisur R
Hi,
I have done all things that you have mentioned above but I am still getting this type of error: http://prntscr.com/vq1blk
Thanks!
Nov 25, 2020 11:27:12 AM by Bojan S
Hi Anisur,
I checked this for you and was not able to replicate the issue you're experiencing. Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Please use this link to see the options available to you and add one of those.
Let us know if the issue persists.
Thank you.
Dec 17, 2020 09:48:28 AM by MD Mamun B
I have some problems with billing methods from Upwork.
Please solve this(""sorry,a critical component of this page failed to load. Please reload the page.") text issues.
Dec 17, 2020 11:28:07 AM by Andrea G
Hi MD Mamun,
Could you please try clearing your cache and cookies or logging in with a different browser to see if the issue persists? Please let us know.
Thanks!
Jan 9, 2021 11:27:07 PM Edited Jan 9, 2021 11:28:12 PM by Dhanasvi P
I am also facing the same error but I didn't get any solution.
Jan 10, 2021 12:53:33 AM by Nikola S
Hi Dhanasvi,
I checked and it seems that you already created a support ticket for the issue you are experiencing. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.
Nov 7, 2022 05:08:09 AM by Dhanraj M
Hi Upwork team
I am facing 2 problems in the setting I am trying to open the billing and payment option but this issue is coming "You don't currently have access to this page" I tried many times from the browser and app
2. when I try to hire a freelancer to send the contract this error comes" Failed to load initial data for the offer" the 2 problems I am facing please solve s soon as the Upwork team.
Nov 7, 2022 07:35:20 AM by Nikola S
Hi Dhanraj,
Thank you for reaching out to us. I shared your concern with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further.
Aug 18, 2020 05:49:29 AM by Youssef H
I tried loading the same thing using firefox, and it worked correctly!
Chrome is no longer my favourite browser. I think it's programmers made security restrictions more than required.
Nov 10, 2020 11:40:03 PM by Naibei E
I am trying to add a payment method but it is not going through. The message that comes is Sorry, a critical component of this page failed to load. Please reload the page. I want to add my PayPal account as a payment method for my client account but I am not able to. Attached is copy of the error message
Nov 11, 2020 03:49:17 AM by AleksandarD A
Hi Naibei,
One of our team members will reach out to you directly via a support ticket to assist you further.
Thank you.
Jan 29, 2021 10:41:17 AM Edited Jan 29, 2021 10:42:28 AM by Muhammad Saleh T
Sorry, a critical component of this page failed to load. Please reload the page. please help.
Jan 29, 2021 11:26:51 AM by Bojan S
Hi Muhammad Saleh,
Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Let us know if the issue persists. Thank you.
Aug 11, 2021 03:43:08 PM by Zohaib S
I want to attach my card information on upwork. but I am facing this error.
"Sorry, a critical component of this page failed to load. Please reload the page. "
Aug 11, 2021 04:37:36 PM by Joanne P
Hi Zohaib,
I'm sorry for the trouble you had. I would just like to confirm, are you experiencing this issue when trying to add a billing method to your client account? If you do, have you tried to use a different browser, or retry after clearing your cache and cookies?
Sep 26, 2020 06:15:27 AM by Tarun K
Hi,
I am also facing same issue, how can we resolve this issue?
Thanks
Sep 26, 2020 06:54:47 AM by Deeba A
For me this method worked,
Usually i use Chrome but i logged in through Firefox, if your account is missing any tax information make sure to complete it and then try this, and try to login with another browser and before doing it clean your browser history