I can't download the files from my order and since it's my first time using upwork, I'm not even sure if it is a technical issue. I can click on them, then they open in a separate tab, but nothing else. I don't see a download button and the download doesn't start automatically? I'm using Chrome. Is there an issue or I'm doing something wrong?
Are you referring to files sent to you by the freelancer as milestone submission? Could you please go to Job, click on the name of the contract, go to Milestones and Payments and click on the milestone to view submitted files? Let us know if you are not able to access files that way.
I investigated this further with the Customer Support team and it looks like we have a bug affecting the files submitted in the contract. As per the team, it is meant to auto-download. They will create a ticket on your behalf and will escalate this to the Technical Support Team.
Have you tried clearing your cache, and cookies or used a different browser? Please share the notification/error that you get on your end so that we can look into this further.