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Community Member

Can't reach support


I have registered on upwork, because a friend recommended it to me. 
However, after I creating a Job post, i can't pay the freelancer, because my account needs to be verified. I have uploaded my ID, but did not hear back from Upwork. I also do not have any option to reach the support team. 
When i go to the help section i can only see this (see the attached file). 
Can someone help me resolve this issue? I am very satisfied with the freelancer and want to pay him and hire new jobs as well. 

Thank you in Advance!

Retired Team Member
Retired Team Member

Hi Mohammed,


One of our team members will reach out to you via ticket as soon as possible and will assist you further with your freelancer. Thank you.

~ Goran
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