Cannot connect to customer service

[vkocheshkova]

As a paying client, I am not able to contact customer support like I used to in the past. The matter concerns payment transactions which are not to be shared in public.

[prestonhunter]

- click the question mark icon that shows at the bottom right corner of this page: https://support.upwork.com/hc/en-us

- you may be asked what type of account you need help you

- go ahead and select the best option.

- if you don't receive the information you're looking for, you can click "Get Support" for more options, including contacting the support team.

[BojanS]

Hi Vladka, 

We’ll have one of our agents reach out to you via a support ticket to assist you with your concern. 

Thank you for reaching out to us.